Ratings include all 173 reviews. Reviews collected directly from clients are shown only with their permission.
Rick, Justen, and team were an absolute pleasure to work with. This was our first home purchase and not only did they give us a good rate, we got an exceptional customer experience as well. They were prompt on communication, quick to get me numbers to look at, and answered my barrage of questions. Couldn’t have been happier with my experience. I would highly recommend them to anyone.
Response from Owner
Thank you so much for your kind words Coleman! It was a pleasure to help get you in your new home! In His Service! ~Rick
This was my first time working with Rick and his team. He was recommended to me by a close friend as someone he had used for mortgage support. I found Rick to be very cordial when presenting clear and concise information when recommending various options to financing my VA loan application, to include non VA options to compare. I found the information easy to understand as it was displayed on the spreadsheets used by Rick. Once selected, Ricks entire team was professional and very thorough in their explanation of every form that required a signature. I would highly recommend Rick Elmenndorf and his team for your mortgage needs.
Response from Owner
David, thank you so much for your kind review. It was a pleasure to serve you!
Rick helped us through the process of buying our home in Burke, Virginia. He and his team were helpful and made a big purchase feel more manageable. We appreciated having his guidance along the way, and we’re grateful for his help. I’d recommend Rick to anyone looking for support through the home-buying process.
-Stephen Thompson
Response from Owner
Thank you so much for the great review! I will always be here to serve you and your family. :)
Rick worked with the buyers in a transaction I was the listing agent on. He always returned my calls quickly and answered all my questions and concerns clearly, concisely, and professionally. He met all deadlines and the transaction went very smoothly partly thanks to him.
Response from Owner
Thank you Moses, you were a pleasure to work with as well!
I have worked with Rick and his team on multiple loans and refinancing over the years. The process and professionalism are awesome. I have recommended this team on multiple occasions and still recommend them today. If you want honest answers about interest rates and costs, this is the team to use.
Response from Owner
Dwight! Thanks so much brother for the great review. :)
Our second loan with Rick. His team is always very helpful and does all the heavy lifting.
MMary A.
Unbelievable help and support through every aspect of this journey.
MMichael S.
Because you guys was very details with me with finding a better loan
RRacheal W.
Rick, Stephen, Suzanne and Danny took care of everything from step 1 to closing. Communication was excellent and seamless. Go with who can be trusted and Rick's team earned our trust. We will 100% use them again!
JJessica C.
Steven Johel was an unbelievably supportive resource. He and Rick were both outstanding. Great team.
RRyan C.
No written review
AAlexis C.
Great communication very professionally handled.
GGary H.
Excellent and often communication, easy to deal with
TThomas H.
No written review
RRebecca H.
I was very satisfied with the exceptional service I received
from your Staff, and I will not hesitate to recommend your service to other in need of your services, and I want to send my thanks to Jake Elmendorf who made me feel great during this Process
JJuan G.
This was a very stressful experience, but Rick and his team went above and beyond to make these first-time home buyers very happy! He pulled some strings, dotted some i's, and even took our frantic calls on Memorial Day weekend when he was in Florida! Thank you Sir! You and your team are the best!
Response from Owner
You guys are troopers and I appreciate you so much! Looking forward to serving your family for years to come!
Rick and his team were wonderful to work with. They communicated clearly throughout the entire process and made everything go smoothly.
AAlexis
I highly recommend Rate and Rick to anyone that needs a lender.
Rick went above and beyond to help us, and we are truly thankful. We could not have asked for a better outcome!
Thanks Rick!
Response from Owner
You are so welcome, Adrian. It was a pleasure and I will always be here for you and your family.
Rick and his team were amazing to work with. They did a tremendous job keeping us on track and letting us know where we were in the funding process. Rick truly always had our best interests at heart and took my call anytime I had a question. Rick and his team are reliable and timely.
Response from Owner
Thank you so much, Eric for the great review! Anything you need I’m only a phone call away. I’ll be sure and keep in touch.
Rick was very helpful. He was very knowledgeable and presented options that were in my best interest. He always offered his advice on what he recommended and gave honest timelines.
CChad S.
Because of the good service
MMohammad M.
Very excellent and professional in their work.
DDaniel L.
Easy to work with. Built trustworthy relationship.
MMatthew G.
Rick Elmendorf and his team's knowledge, expertise and simply outstanding customer service and support.
GGordon B.
They made everything simple to do.
PPauline P.
They are the best team to work with. I’m proud and lucky to have them. Excellent in everything. Will recommend at all times.
SSophia O.
Rick Elmendorf and his team are outstanding! I had multiple things going on all at the same time, all of which needed to be timed right. Rick and his team were able to orchestrate it to perfection!
SScott F.
I gave Rate this rating, David and his whole crew was very professional, helpful and patient enough to explain the process, and David really fight for me, I appreciate him so much, I would recommend Rate and David, to family and friends
EEulalee G.
great customer service, great rates
KKathryn L.
Great job from beginning to end!
IIsaac G.
Phenomenal service.
JJonathan D.
All your crew I deal with are professional especially David owesome guy
FFredua A.
Everyone worked great and flow was awesome
KKarla R.
Phenomenal service. Around the clock assistance. Simply the easiest and best loan service out there
Response from Owner
Thank you SO much Jonathan! Always here for you and your family. 🙂
Rick and his team were great. They are able to move really fast! Rick is knowledgeable and is experienced in the industry. He was also able to get me a great rate compared to other lenders. Rick is who I always think of first for mortgages and refinancing.
CChad S.
Such a smooth and easy process with Jake Elmendorf and his team. Thank you!
DDarius V.
A great rate, great service, great communication throughout the process, just all great people!
DDuane D.
Because of the reliability and quality of the work provided for my loan.
EEduardo V.
Everyone we worked with at guaranteed rate from Natasha Anderson the loan officer to all the processors we worked with were fabulous
MMary A.
The Elmendorf/Rate mortgage and underwriting team provided an exceptionally smooth and efficient experience, guiding us through every detail with professionalism. They were incredibly responsive, answering all our questions promptly and keeping us informed at every stage of the process. The underwriting team worked diligently to get our loan cleared for an on-time, hiccup-free closing. We highly recommend the dedicated Elmendorf team to anyone looking for a stress-free and positive home financing experience.
Response from Owner
Gene thank you so much for the kind review. What a nice advocate!
I was shocked when a bank I have had five mortgages with in the past thirty years turned me down in this Spring's volatile market. I called Rick because I needed somebody attetive, knowledgeable, creative , and hardworking. The desk jockeys at major institutions are just paper shufflers. Rick and his team, especially Steven Joehl, go deeper than the lazy nay sayers to find a mortgage that fits individual situations. Work with a team that actually thinks things through. That's Rick's team.
Rick was great and helped me get past the finish line. His team was very responsive as well as Rick. They helped me with a refinance as well during my initial request for purchasing a home. Thank you so much.
Response from Owner
Thank you so much my friend and you are more than welcome!
Rate was excellent to work with. They walk you through the process, very professional and friendly to work with. Natasha and team are with you for every step. Thank you.
Response from Owner
Jane, thank you so much for the wonderful review. The team and I enjoyed working with you so much and will always be here for you in the future.
Great experience. Rick and team led me through every step of the loan process and their platform was extremely easy to navigate when it came to signing and downloading documents for my records. They were in constant communication and the whole process was smooth from application to closing.
Response from Owner
Thanks for this wonderful review, Roy! I’ll keep on the lookout anytime we can improve the mortgage. Reach out if you ever need anything.
