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Based on 23 star reviews
Based on 23 reviews
Janette was recommended by some of our closest friends. She did not disappoint. Since the beginning she was able to discover our needs and guide us to the right path to purchase our first home. She literally held our hand for more than a year to get us prepare to make a financial investment that will benefit our family. She was honest, patient and understanding. Every document that she requested was provided in a timely manner. Closing was smooth and unforgettable.
I enjoyed working with Janette, she was very patient and knowledgeable throughout the entire process. She was very easy to reach when needed.
Janette was phenomenal to work with from the pre-approval step through closing day. She is extremely knowledgeable about the home-buying process and took the time to explain every step and scenario to us as her clients. Janette answered any and all questions we had no matter the time of day. We are very pleased with our interest rate and the overall process. Providing documents was seamless through Rate's online portal. Our processor, Anna, was great at following up and providing detailed instructions on what the next steps were. Overall, we will 100% be coming back to Guaranteed Rate and Janette Hernandez for any mortgage needs in the future.
The excellent professional service provided by Janette Hernandez and Cassandra Rolon
Janette Hernandez went above and beyond to help us get our home sweet home.
Working with Janette was amazing! As a first time homeowner I was nervous and didn't know what to expect. Janette walked me through the whole process and was always available to address any questions and/or concerns that I had. Janette was able to lock in an excellent rate and got me to the closing table in about 30 days! She is a great human being and genuinely cares for her clients. She motivated me during times I felt discouraged. I would highly recommend Janette to anyone looking to purchase a home.
Jannette went above and beyond any expectations I had for this process. She was patient, understanding and basically held my hand throughout the entire process. Any questions or doubts I had, no matter the time or how busy she was she always found time to answer. I closed on my house on September 11th and even after that day, she’s still so willing to help whether that’s my second round of questions or just anything at all. She made me feel comfortable and very satisfied. Jannette is the person to go to!
Janette, simply we cannot thank you enough! Janette is a true professional, she was in constant communication with us throughout our entire mortgage process. Janette made it incredibly easy to understand each step, as we were applying for our mortgage. She goes above and beyond for you and gives nothing but 100%. We simply cannot thank her enough. I would recommend anyone who’s looking for a seamless mortgage process and looking for an incredible professional person to work with, please look no further than Janette
My situation wasn't exactly ease, but she stuck in there and made it work. I'm loving the new house and I credit a good portion of making that possible to Janette. If not for her involvement, I'm not so sure that things would have panned out this well. Thanks again, Janette!
Made first time home buying a piece of cake. A++
Made the scary first-time home buying experience a pleasant one. Thanks!
As first time home buyers we greatly appreciate working with Janette. She instilled confidence in us and explained everything thoroughly. Everything ultimately worked out as expected if not higher than expected. Also she was always available when I needed clarification on something and always kind and caring. Hence the 5 stars, thank you Janette!
Great service, she works with you and your needs, makes the first step process of home buying a breeze. Would use again in purchasing other properties.
I am a recurrent client of MLB Residential Lending, LLC and Janette Hernandez. Just like the first time that she helped me buy my house in 2016, the process was smooth and the service was great. This time around she helped me refinance my mortgage. She walked me through the entire process and was available at any time to answer any questions that I had. I highly recommend Janette if you are looking to buy or refinance your home. She will make the process as smooth as possible and she will always be available for any question you might have.
Response from Owner
Thank you Jonathan! Greatly appreciate you review.
Janette was a phenomenal Mortgage Loan Originator. She took the time and explained the re finance process in layman's terms. She was available at anytime and answered all my questions. Janette is highly experienced and goes above and beyond to make sure you are comfortable and satisfied. Overall, great service , experience and highly recommended.
Janette was a phenomenal Mortgage Loan Originator. She took the time and explained the re finance process in layman's terms. She was available at anytime and answered all my questions. Janette is highly experienced and goes above and beyond to make sure you are comfortable and satisfied. Overall, great service , experience and highly recommended.
I am a recurrent client of MLB Residential Lending, LLC and Janette Hernandez. Just like the first time that she helped me buy my house in 2016, the process was smooth and the service was great. This time around she helped me refinance my mortgage. She walked me through the entire process and was available at any time to answer any questions that I had. I highly recommend Janette if you are looking to buy or refinance your home. She will make the process as smooth as possible and she will always be available for any question you might have.
(Translated by Google) Very good and excellent work in explaining everything about the loan to me, and very good communication about everything related to the loan. (Original) Muy buena y excelente trabajo para explicarme todo acerca de el préstamo y muy buena comunicación acerca de todo relacionado con el préstamo
Excellent Service! Janette helped us through all the process of buying the house.
(Translated by Google) Janette is an excellent person. She and her team helped us throughout the entire process of buying our house. They answered all our questions and gave us recommendations to improve our credit so we could get something much better. We are very grateful to her. Janette is an excellent person. She and her team helped us throughout the process of buying our house, answered all our questions, and gave us recommendations to improve our credit so we could get something much better. We are very grateful to her. (Original) Janette es una excelente persona, ella junto a su equipo de tra ajo nos ayudaron en todo el proceso de la compra de nuestra casa, aclararon cada duda que teniamos y nos hacian recomendaciones para mejorar el nuestro credito y asi poder obtener algo mucho mejor, estamos muy agradecidosncon ella. Janette is an excellent person, she and her team helped us throughout the process of buying our house, clarified every doubt we had and made recommendations to improve our credit and thus get something much better, we are very grateful to her.
Working with Janette was an absolute pleasure from start to finish. When we first sat down with Janette, I told her I knew 0% about mortgages and needed some serious hand holding. She broke down the process and most importantly defined everything for us in a way that was easy to understand. She set realistic expectations with us and will literally answer her phone all hours of the day to help you. Through Janette, we met our realtor, and closed on a house in literally weeks. Prior to Janette's help, we had mortgage banks and brokers tell us we couldn't afford a house and never took the time to explain why. They had pre-approved us for 100k less! Janette not only explained everything thoroughly but today we are in a house that exceeds all of our financial expectations. Thank you for taking our dreams and turning them into a reality.
Janet, made the refinance process very understandable and easy. MLB Mortgage is very well prepared. My wife Mary and I are very happy to have Janet and MLB walk us through the process. Thanks Janet Ron and Mary Soto
Janette es una excelente persona, ella junto a su equipo de tra ajo nos ayudaron en todo el proceso de la compra de nuestra casa, aclararon cada duda que teniamos y nos hacian recomendaciones para mejorar el nuestro credito y asi poder obtener algo mucho mejor, estamos muy agradecidosncon ella. Janette is an excellent person, she and her team helped us throughout the process of buying our house, clarified every doubt we had and made recommendations to improve our credit and thus get something much better, we are very grateful to her.