Shelley Sterling

10/10

Nov 2, 2026

No written review

We gave you a 10 because as a first time home buyer you made the process no scary or difficult. The process was smooth and well communicated and the whole timeline was quick. 17 days and we were on a tight schedule to find a home and the movement of the teams and departments made the difference.

Everyone was really easy to work with. Everything was explained in detail and what was needed and what I needed to do. It was a pleasant experience

Shelley Sterling was amazing to work with! She answered every question and went above and beyond.

first time buyer for me....a lot of documents to review...but my loan officer was excellent at communicating with me until I got it all done correctly.

Shelley was awesome to work with. Communication was great and they were very quick

They were very helpful throughout the whole process

they was very quick with getting my loan finalized

Made this experience very easy

Laid the process out clearly from the beginning, always responsive and very knowledgable

Shellie was absolutely amazing. She went above and beyond to help us and we appreciate it.

Helpful Staff

Because (Especially!) Shelley Sterling, and her team! Everyone worked so great with me! Anytime I had questions or just needed to verify something she would help. Whether it was through text, or even phone calls. I felt comfortable the whole time, understood, and helped out amazingly! I appreciate everything!

The Guaranteed Rate employees were pleasant and helpful to work with.

As soon as we wanted to look for a house we went full force into all the steps required in doing so. Every step was guided and with Kendra’s help it was made easier with her knowledge, and patience!

From start to finish i always felt like a priority

Shelly went above and beyond to help me get my loan approved