Ratings include all 42 reviews. Reviews collected directly from clients are shown only with their permission.
I can’t say enough to express how grateful I am to Jaclyn and Certainty Home Lending. They are truly professionals who understand their industry and all the nuance that can come with buying a home. But her intentionality to put together the best possible scenario for our family was second to none. She goes above and beyond in communicating clearly, helping you find solutions and she genuinely cares. This is next level service! I wish more people would have the kind of integrity Jaclyn does in her work.
Response from Owner
This is the kindest review! Thank you!! 🥹 It was such an honor working with your family. Thank you for trusting me!
Jaclyn was absolutely fantastic. Worked with us around the clock to make sure we were set up for success. Could not have been more impressed and appreciative of her expertise and commitment.
Response from Owner
Thanks so much for the kind review! I loved working with your family! I hope you are all enjoying your new home!!
Jaclyn is a true professional! I presented her with a challenge and we both survived a USDA loan. Smoothly, plus Jaclyn made it look easy. I will GLADLY work with her again and again! Thank you so very much for helping me get our clients into their first home.
Response from Owner
Thank you, Merry! I always love working with you and your clients!! SO Thrilled the USDA loan was a perfect fit for our precious first-time homebuyers!
We’ve used twice and they’ve been reliable, and offered many options that allowed us to make the most informed decisions.
AAshley E.
Jaclyn is simply amazing!
JJulie F.
Exceptional Loan Officer – Highly Recommend!
Working with Jaclyn Barker as our loan officer was an incredible experience from start to finish. She was amazing—professional, extremely caring, and always willing to go the extra mile. Throughout the entire process, she was reachable, attentive, and made everything surprisingly simple.
Even though it may have felt like she was checking in a lot, it was only because she was making sure everything went smoothly—and it absolutely did. The process was far smoother than we ever imagined. Jaclyn truly went to bat for us, ensuring we didn’t have to submit unnecessary paperwork or accounts, saving us time and stress.
By the end of it, we felt like we gained not just a loan officer, but a new friend. We cannot recommend Jaclyn enough! If you want someone who genuinely cares and makes the loan process easy, she’s the one to work with.
Response from Owner
Jasmine, Thanks so much for the extremly kind review! You made my week! Thanks for trusting me and my team and allowing us to be a part of your homebuying journey. It was an honor working with you.
Working with Jacyln is truly an exceptional experience from start to finish. Not only is she someone you can truly trust and rely on, but she always proves why she’s outstanding at what she does.Jaclyn is so sweet, knowledgeable, and always quick to respond and help! She truly loves what she does and wants her clients and all involved to be happy and taken care of!
Response from Owner
Thanks for the wonderful review, Rachel! I always love when we get to work together!
Jaclyn Baker at Certainty helped us get our dream home with ease. She secured the best rate for us, kept us 100% in the loop on where we stood, provided personal recommendations based on our financials, and made sure to explain what options we had throughout the process to include her expert input and explanation so we understood without any doubt or question. This all happened in 9-days while the husband and I were working full time.
Whether you have a lender in mind or not, Jacyln sets a new standard for customer service and will be your god send.
Jacyln- If you’re reading this- thank you for making this dream a reality in no time!
Response from Owner
Diana, Thank you for your extremely kind words! It was such a joy working with you and Scott! We are so happy to have been a part of you getting your dream home!
The best lender to work with. Very straight forward and to the point on things such as rates and lending process. Super easy to work with and very communicative. Hope to one day work again with Jaclyn Baker and her team again!
Response from Owner
Thanks for the kind review and trusting us with your mortgage! I loved working with you and Michelle! I hope you two are enjoying your new home!
Jaclyn and her team were with us every step of the way during the loan application and approval process. The communication was superb. We were made to feel at ease in what can be a stressful time of buying a new home.
Response from Owner
I'm so glad you had a great experience! I loved working with you! I hope you are enjoying being back in GA and your new home!
We were assigned an agent who was fantastic. She could not have given us any better service. She walked us through the process and held our hands the entire way. I would give a 20 star rating!
Response from Owner
Thank you so much for your sweet words, Kathy! I hope you are loving your new home and being closer to your family!
Jaclyn & team are wonderful to work with. They had us underwritten in 14 days and were so helpful in helping us understand our options. Highly recommend Jaclyn- Certainty!
Response from Owner
Thanks for the kind words and trusting us with your mortgage, Shea! It was an honor helping your family!
Jaclyn took amazing care of us as we purchased our first home as a family. She consistently kept us in the loop and made the entire mortgage process effortless. I highly recommend using Jaclyn and will definitely be a using Certainty Home Lending the next time we are house shopping!
Response from Owner
Garrett, it was such a joy working with your family! Congrats on your new home! Thank you for trusting me with your mortgage and sharing your experience!
Jaclyn Baker was amazing to work with. I can't say enough good things about how responsive she was to all my questions.
DDavid R.
Jaclyn Baker was a total pro and always stayed in communication with me! She actually was the one constant from beginning to end in getting my house purchased. I appreciated how she was there every step of the way even coming to my closing ! This is the second time I have used you guys , the first being a Heloc. I will definitely use you again and recommend you highly !
DDavid T.
Easy process
KKevin M.
I wanted to take a moment to share my wonderful experience working with Jaclyn, the VP of Mortgage Lending, as I embarked on my journey to find a home. From my very first inquiry, Jaclyn embraced me fully and provided exceptional support throughout the entire process, culminating at the closing table. Although our communication was primarily over the phone, I felt as though I had known her forever by the time we met in person.
Jaclyn was instrumental in helping me make financial considerations tailored to my unique scenario. She engaged in thoughtful discussions about my future financial position based on my choices, demonstrating her deep expertise in the field. It was evident that she is a seasoned professional, well-versed in handling sensitive information. Throughout our interactions, she guided me through various financial scenarios without any judgment, which made me feel completely safe sharing my concerns.
What truly stood out was Jaclyn's availability and responsiveness. She was always just a message away, promptly addressing my questions and requests. During our conversations, she took the time to go through the numbers line by line, never rushing me. Her patience and thoroughness instilled confidence in the decisions I was making.
Having Jaclyn work on my loan was a complete score, and I genuinely appreciate her dedication and expertise throughout the process. I wholeheartedly recommend her to anyone in need of mortgage lending services.
Thank you, Jaclyn, for making this experience so positive!
Response from Owner
Tonya, it was such a joy working with you! I sincerely appreciate your very thoughtful review. I couldn't be more excited to see your dream of homeownership become a reality! Keep in touch. I'm always here if you need anything!
The agent in person of Jaclyn Baker was so professional and very helpful throughout the process from beginning till end. make me understand even things that I don't know regarding purchasing a home. she's exceptionally helpful. A big kudos to her
BBabatunde K.
Jaclyn was amazing! She made everything easy to understand and keep up with. She even gave me tips on things I wouldn't have otherwise known about.
KKelly M.
We cannot recommend working with Jaclyn Baker enough! As first-time homebuyers, we had so many questions and concerns, but Jaclyn made the entire process smooth and stress-free. From the very beginning, she was incredibly patient, knowledgeable, and responsive. She walked us through every step, explaining things in a way that made us feel confident and informed.
Her dedication and expertise were evident throughout the entire journey! She goes above and beyond, ensuring she’s not using a “one size fits all” method and instead, takes on a consultative approach, working to understand her clients' unique needs and finding the best options for them.
What could have been an overwhelming experience turned into a positive and exciting milestone.
BBrianna M.
Had a great experience working with Jaclyn! She made sure we were updated during the entire process and made the home buying process smooth. Definitely recommend
Response from Owner
We greatly appreciate your positive feedback, Aaron! Thank you for recommending Jaclyn's services.
It was our first time buying a home and it was obviously scary and stressful. Jaclyn went above and beyond, helping us through the process from beginning to end. She was so attentive and communicative. We would 100% have her help us if we had to go through the process over again. Can’t say enough great things.
Response from Owner
We're elated to hear about your positive experience with Jaclyn Baker at Certainty Home Lending. Thank you for sharing your feedback!
Jaclyn was incredible to work with. Our situation required a lot of effort for approval, and she came through. Working late night and weekends to make it happen. Cannot recommend enough.
Response from Owner
We're pleased to hear about your positive experience working with Jaclyn. Thank you for sharing your feedback.
Jaclyn was great to work with, she answered questions quickly and with knowledge. We were kept updated and informed through the entire process. From start to finish it was a great experience.
Response from Owner
We're utterly delighted to hear about your great experience working with Jaclyn. Thank you for sharing your feedback!
She is simply the best loan officer out there, always making sure we understand every step of the way.
Response from Owner
Thank you for your wonderful feedback, Janeth Ochoa. We're thrilled to hear that Jaclyn Baker provided excellent service and guidance throughout the loan process.
Jaclyn was amazing and helped me every step Of the way
JJennifer K.
Jaclyn Baker was awesome from the beginning of my application till the closing.She explained all the details of my loan and walked me through each and everything and locked me with the best rates.
YYasin S.
Jaclyn was especially helpful in navigating best options based on our needs and was very communicative.
AAshley E.
Jaclyn and the whole team made this the best experience we’ve ever had in home buying
EErika H.
Jacklyn Baker is the best. Walked by my side the whole process and I'm so grateful for her.
AAna O.
Because the Jaclyn our lender was so patient, supportive and helpful with every step of the way
LLeticia P.
My experience with the entire home buying process was outstanding. Jaclyn made the process as easy to understand as possible and walked me through every step of the way. I couldn’t be more pleased with the service and patience she took around the clock seven days a week!
KKayla S.
Jaclyn did a great job. We have used her before. We would use her again in the future. She needs a pay raise!
RRichard H.
Process was SO easy. Quick closing. Always attentive to needs/questions. Best experience I’ve ever had.
