Brian Thomson

Nov 1, 2026

No written review

Brian is the BEST! He made sure we were well informed and promptly answered any questions we had. He explained the loan process to us thoroughly so nothing was a surprise. He checked in regularly and provided excellent support and guidance. He was very genuine and had our best interests in mind. As a first time home buyer, the process can look daunting but we had nothing short of a phenomenal experience thanks to Brian and team! 10/10!!!

Everything is great.

Always replied when I had questions or concerns. Was very knowledgeable.

Always got back to us in time with answers to any of our questions

- timely communication - fewer errors throughout the loan process - getting the loan finalized prior to the day of closing - being somewhat accountable instead of blaming everything on “honest mistakes” and being busy

Went well overall

Brian was always available to answer my questions and he was diligent to follow up with us on a regular basis. He was very knowledgeable and extremely personable. Lastly, he worked hard to accommodate our schedule in order to close on time. I would highly recommend Brian to friends and family.

Brian was exceptional! He went above and beyond and was always ready to answer my questions. He was very attentive to my needs. I could not have asked for a better person to help me along this journey.

Prompt reply with Alternitive solutions.

Friendly yet professional. As helpful as the situation allowed. Appreciated the honesty.

Mr Brian and my salesman Mr. Armando

Customer service

Brian worked with us to find the loan that worked best for us and in the end we saved a lot more money than we originally thought possible.

Brian and his team along with everyone in the KB family kept us updated on every step of the process. Any questions or concerns I had, Brian was able to answer. This had to be the easiest process! Brian's knowledge and eagerness to streamline our loan was amazing.

Communication

Professionalism was superb, Knowledgeable and prompt response on all transactions and email communication. Brian Thomson and his team went above and beyond to process my loan. They escalated all concerns that I encountered with the home build process during construction to help resolve the matter in a timely manner. Loriann.dupuis processed all of my documents in a professional and timely manner.

Brian always provided information when needed and always followed up in a timely manner. If I had any questions he was always there to quickly try to resolve anything. I would definitely recommend Brian to others in the future.

Brian responded to my calls promptly and got answers to my questions as soon as possible.

Brian was always following up and always answered all my questions no matter how dumb they were.

Always kept us updated and made the loan process as quick and easy to understand.

Knowledgeable and professional

Brian is an asset to KBHS Home Loans. Not only was he pleasant to work with but very knowledgeable and informative with any questions we had with our home loan. I would recommend Brian and Lori to anyone purchasing a KB Home. Thank you for making our home process a success!

Communication.... Always there for any questions. Fast responses..

The accessibility of people to answer questions .

Loan processing and the underwriting process were the worst we have experienced. Brian was awesome but it is hard to overcome the the bad loan processing experience.

Brian communicate frequently with my husband and myself throughout the entire process. We were well informed and was always available to help with any questions.

Brian kept us updated

Through the whole process, Brian was very on top of things. He was there to answer my many questions that I had and he always had me and my family in mind when when working with us. I could very easily tell he only had my best interest in mind.

He answered all my questions

100% amazing experience he always gave great advise and assisted my family every way with any issue or question we had!

The communication with such wonderful people!!Everyone has gone above & beyond!!Dreams do come true!!

Availability, knows the processes and timelines, practical and easy to understand.

brian was great, we needed a very specific service and he was able to provide without hesitation, thank you

Brian was always polite and helpful.

Brian took the time to explain any question I had regarding my loan approval process. He explained the documents in a professional and adequate way to properly understand. He took the time to review my closing documents which was important to me instead of reviewing them on my own.

Attentiveness, professionalism and great customer service.

Customer service was excellent

Everything is great

Smooth overall

Brian was very personable. He made us feel like we were his number one priority. He returned calls promptly and was always willing to answer our questions.

Brian’s communication was always consistently timely and answered all our questions. He’s an asset to the company.

Brian was very prompt in answering any question I had throughout the loan process.

Brian had to deal with me and my crazy. It has been a long process. Brian was probably the most supportive and understand as we dealt with issues from the sales person and just building in general. Brian did a great job explaining and when there was confusion he solved the problem

Brian Thompson and his team were wonderful throughout the entire process. They explained and answered questions promptly and all our documents were processed quickly and in time for the closing. Our thanks to Brian Thompson and his team!

Kept in communication and was helpful in getting good interest rate.

Brian was great! He was very helpful, very nice and so pleasant to work with. His Communication with us was excellent. Overall the process was very smooth and quick.

Brian was extremely helpful and informative. He took the time to explain the process and called me several times to ensure we received updates and to answer any questions that we may have had. We are grateful for the service provided by Brian and would definitely recommend him to anyone.

Informative and helpful

Brian was very kind and informative. He helped me understand the financials behind buying a home and making me confident in my decisions.