10/10
Derek has been great and very professional
Brian A.
Location & hours
Open in Google Maps3940 North RavenswoodChicago, IL 60613
Derek Towns at Rate (NMLS #1540222)
Today · 9 AM – 5 PM
Office hours
- Monday
- 9 AM – 5 PM
- Tuesday
- 9 AM – 5 PM
- Wednesday
- 9 AM – 5 PM
- Thursday
- 9 AM – 5 PM
- Friday
- 9 AM – 5 PM
- Saturday
- Closed
- Sunday
- Closed
Reviews
Write a reviewRating4.923 reviews
Satisfied96%28 reviews
Average rating
4.9/5
Exceptional rating
Based on 23 star reviews
Satisfaction
96%
Loved by clients
Based on 28 reviews
Ratings include all 28 reviews. Reviews collected directly from clients are shown only with their permission.
Derek was amazing to work with. Very knowledgeable, respectful, and was on top of things from start to finish. This was the best refi experiences I have ever had. Rate was an excellent company to work with.
Thomas N.View on Google
Derek Towns was very easy to work with. He was very communicative, always very kind on the phone or email and always answered the questions I had while going through a refinance. I’m a very persistent person so I hope I didn’t cause too much of a headache for him! You never realize the steps you have to go through when you own a manufactured home but I’m certain every step were the right ones. I’m just glad we were finally able to do this and Rate gave us that opportunity. Thank you to Derek and everyone on his team for helping us navigate this loan process.
Angela D.
No written review
Jacqueline W.
No written review
Francine M.
Derek towns was excellent to deal with for my refi! Rate.com was excellent to deal with, 10/10 would recommend
Tyree C.View on Google
No written review
Edward G.
Competitive rates
Praveen C.
No written review
Sabrina M.
Thank you for the great service!
Lucas M.View on Google
Took care of business On a timely basis
Tony H.
No written review
Thomas H.View on Google
I recently worked with Derek Towns at Rate.com for a small renovation HELOC, and the entire experience was outstanding. The process was extremely easy, and we were able to close within three weeks. Communication was excellent throughout, documents were uploaded electronically, and I received weekly updates on document reviews, requested items, and loan status. Derek was completely transparent about loan origination fees and closing costs. On the day of closing, he even arranged for a mobile notary to verify identity, notarize the documents, and scan them back to the lender. The process was efficient, client-friendly, and seamless. Derek’s approach focused on educating me about different loan options and providing clear guidance on each one. He exceeded all expectations.
Brian B.View on Google
Fast, easy, better rate, lower payment.
facilitechView on Google
Rate got us approved extremely fast! Derek Towns was great to work with. He and his team were responsive and on top of everything!
Nicole B.View on Google
Smooth professional process
Robert M.
The process went smoothly with great communication
Brent B.
Everyone was very helpful throughout the entire process
Derrick L.
The website was easy to navigate and was the central place for communication and documents.
Jennifer F.
Fast service and competitive pricing
Denise A.