Ratings include all 104 reviews. Reviews collected directly from clients are shown only with their permission.
I was referred to Victoria by my amazing realtor after having some communication issues arise with my original lender. Right from our initial phone call, I knew Victoria was going to be awesome. She was extremely transparent from the beginning of our mortgage process and took the extra time to explain processes to me and my husband, and had absolutely zero issues when we needed it explained multiple other times. Victoria worked diligently to ensure we had the best rate, and that all of our questions and concerns were handled. My favorite part about her? When I would ask her to give me honest feedback/opinion, she didn't hold back. THATS when I knew that we were getting the absolute best rate, because her transparency and willingness to be straight forward, proved that she was there for US. Her honest feedback and guidance allowed us to fine tune our mortgage down to the fine details to ensure it was perfect. And when we had issues with any part of the process, Victoria HANDLED BUSINESS. Oh, and did I add that we did this from across the country? Trust me when I tell you, if it could have been an obstacle, it was. But Victoria was RIGHT THERE with us, we never problem solved alone. She was always available when we had questions or concerns, and was right in the thick of things with us when it came to problem solving or thinking of other options. If you want an absolute warrior working for you and willing to go into battle to make sure you get what you need? Victoria is the one. Hands down. She was an absolute blessing throughout this process, and I look forward to working with her regarding my current mortgage and any future mortgages that may come.
Victoria was amazing to work with! She is very responsive and did a wonderful job guiding me through the refinance process. I highly recommend her and her firm!
Victoria was so amazing. Helpful and so knowledgeable she made the closing experience so enjoyable we appreciate all her hard work and dedication to getting our son’s mortgage funded and closed. Would highly recommend her always.
Victoria and her team were absolutely AMAZING. This was my first time buying a home and it went way smoother than I could have possibly imagined!! We are so thankful for her!
Response from Owner
London, guiding you through your first home purchase was truly an honor. Our team is so glad we could make the process smooth for you. Enjoy every single moment in your new home!
Such an amazing experience. We didn’t realize the hiccups we would face but Victoria did everything in her power to help us and we finally cross that finish line. What felt impossible a few months ago was made possible by her so grateful for her. Absolutely be using her in any future purchases.
Response from Owner
Valerie, navigating those unexpected hurdles together showed just how resilient you are, and it was truly an honor to help you cross that finish line. Seeing your hard work pay off on closing day was so rewarding. Whenever your friends or family ever need guidance with their own home loans, my door is always open. Enjoy this exciting new chapter!
I had the pleasure of working with Victoria Hand, whose professionalism, experience, and dedication were exceptional. She worked closely with my husband and me, going above and beyond to guide us through the process of purchasing our forever home.
We are forever grateful for her patience, support, and commitment to helping us reach this milestone. Thank you, Victoria, for making such a meaningful difference in our lives. We wholeheartedly recommend her to anyone looking for someone who truly cares!
Response from Owner
Mrs. Eoff, it's been an absolute honor guiding you and your husband toward your forever home. Helping you reach this major milestone meant a lot to our team, and I'm deeply grateful for your kind words. Enjoy every single moment in your new house!
I purchased 4 homes in 8 years with 3 different Loan Officers. Victoria Hand is hand down the best Loan Officer I have ever worked with. She is very professional, attention to detail and knowledgeable. Also, she is very easy to work with. Because of her attention to detail and professional we got approved and underwriting approval in 15 days, that normally takes 30 days.
Response from Owner
Roger, working with you on your home purchase was an absolute joy from start to finish. I'm so grateful for your responsiveness, which made it easy for our team to keep things moving swiftly. It means the world to hear such kind words after all your past experiences, and I'm honored you chose us for your financing. Enjoy every single moment in your new place!
Victoria and Benchmark worked thoroughly and diligently to guide us and complete our mortgage/purchase of our new home. There was excellent communication during the entire process.
Response from Owner
Thank you for taking the time to share this. Your experience reflects our commitment to thorough communication and diligent guidance throughout every step.
We loved them here. They are good at what they do. They are very helpful, Victoria helped us, she made the process very easy, and broke it all down for us. We will definitely work with them in the future.
Response from Owner
We are elated to hear Victoria made the process easy and broke it all down for you. We look forward to working with you again!
Victoria was incredible to work with throughout our entire home-buying process. She was there every step of the way, patiently answering all of our questions and making what could have been a stressful experience feel so much easier. She was always quick to respond, knowledgeable, and genuinely easy to talk to. We couldn’t have asked for a better lender and would absolutely recommend her to anyone looking to buy a home!
Response from Owner
Thank you for your wonderful feedback, Kayla! Victoria's responsiveness and knowledge make the home-buying process seamless. Your recommendation means everything to us!
Victoria and her team took all my wants and needs into consideration. They held my hand and guided me through the purchasing process with ease and comfort. Thanks also to an awesome realtor Adrienne Long. They all made this 1st time homeowner extremely satisfied.
Working with Victoria over this past year jas been nothing short of amazing! The knowledge, dedication, and determination to get the best possible outcome is definitely shown. It has been a pleasure having Victoria help with our VA home loan. We are first time homeowners and she has made this process so easy from beginning to almost end! I am excited to close soon!
I had a great experience working with Victoria! As a first-time homebuyer, I had a lot of questions and even changed my mind a few times throughout the process. No matter what, Victoria was always incredibly patient, understanding, and supportive. She never made me feel like I was a burden and always took the time to answer my questions and help me make informed decisions. What impressed me most was how hard she worked to make sure my numbers were where I wanted them to be. She truly listened to my goals and went above and beyond to help me find the best possible loan option. Throughout the entire process, she kept me informed, communicated clearly, and made sure everything stayed on track for a smooth closing. Victoria's professionalism, kindness, and dedication made what could have been a stressful experience feel much easier. I'm incredibly grateful for all of her hard work and for helping me achieve my dream of becoming a homeowner. If you're looking for a lender who is knowledgeable, patient, hardworking, and genuinely cares about her clients, I highly recommend Victoria. Thank you for everything!
Victoria was so helpful. Moving my family across the country had enough stress involved and Victoria and her team took all the stress out of the financing process. They truly were wonderful!!
This has been the best experience. This team is amazing to work with, they make super easy to get updates and to know everything going on. This has been such an easy process for it my first home
Victoria and her team were incredibly helpful throughout our VA loan process. Despite having an existing VA loan on a home in another state while preparing to relocate to Georgia, she helped us secure financing for our dream home.
She took the time to walk us through multiple options, ensuring we chose what was best for our family and financial situation. Every question was answered honestly and thoroughly, giving us confidence and peace of mind during such an important purchase.
Victoria was supportive, responsive, and genuinely had our best interests at heart. We would absolutely work with her again and highly recommend her to anyone looking for a trustworthy, reliable, and knowledgeable VA lender.
Victoria is extremely thorough, and an absolute pleasure to deal with! Her team consistently provides updates making the process very smooth and “enjoyable.” I do not plan to purchase another property, but should I have an opportunity in the future I will gladly run back to Victoria and Benchmark!!!
Best experience! If I could give more than 5 stars, I definitely would!
Victoria helped us close in 21 days and the whole process was nothing but smooth.
Victoria is the absolute BEST, she stuck with us through many obstacles, and truly was there every step of the way. From spur of the moment calls, to texts early in the morning, she was there! If you’re looking to buy a house, your first step needs to be working with Victoria and her team! We truly wouldn’t have made it through the home buying process without her! She makes sure you stay within budget, not just maxing out your loan and putting you In a tight spot, she will run as many numbers as you need to make sure you’re 1000% comfortable. And she is completely honest through everything. 10/10 will always recommend her to everyone!
We were absolutely blessed to have Victoria! She was always kind and was ontop of everything. She made the whole home buying process a breeze! Her and her team were always happy to amswer any questions we may have had big or small. I’m so glad we got to work with them.
Response from Owner
Thank you so much! It was a pleasure working with you guys! So excited for you & your new home!
Working with Victoria throughout our home buying process was an amazing experience. She was knowledgeable, responsive, and always willing to answer our questions every step of the way. Buying a home can be stressful, but Victoria made the process smooth and easy to understand. She kept us informed, explained everything clearly, and worked hard to help us reach our goal of homeownership.
Response from Owner
Mrs. Kierra, it was a pleasure working with you and your husband!! I am so excited for you & your new home and can't wait to stay in touch :)
Victoria and her team are an absolute dream to work with! I've bough a few houses before and this one being the most recent has been super smooth and easy going. By far the best team I've worked with. Communication was easy and informative. Everything was done on time or early. I absolutely recommend using Victoria for your loan purposes!
Response from Owner
Mrs. Sullivan, Thank you so much for the wonderful review! It was truly a pleasure helping you through the process, and I'm glad the experience was smooth from start to finish. My team works hard to keep everything on track and communication clear, so hearing that it showed means a great deal to us. Congratulations on your new home, and we'd love to work with you again whenever the time comes!
Working with Victoria and her team was the BEST decision I made. I was able to purchase my first house through Benchmark Mortgage. Victoria was very organized, communicative, and got everything done in a timely manner. I was never frustrated or felt like I was being pressured into doing anything I didn’t want to do. If you are looking for a lender I recommend Victoria.
Response from Owner
Ms. Williams, Thank you so much for trusting me and my team with such a huge milestone — buying your first home is such a special moment, and I'm so honored we got to be a part of it! Making sure you felt comfortable, informed, and never pressured was so important to me throughout the entire process. Congratulations on your new home, and please know I'm always here if you need anything down the road! 🏡
Our family has had the pleasure of working with Victoria and her team! She was always readily available to answer all of our questions and made the process so simple! We would whole heartedly recommend her to everyone!! Thank you so much for helping us buy our first home!
Response from Owner
Mrs. Breanne, It was such a joy working with you— thank you for trusting me and my team with such an exciting chapter! I'm so happy we could make the process feel simple and stress-free. Wishing your family so many wonderful memories in your new home! 🏡❤️
Very professional, knowledgeable and caring. I would highly recommend them for your financial needs.
Response from Owner
Mrs. Grady, Thank you so much for the kind words! It means a lot to know that our care and dedication came through. My team and I truly love what we do, and making sure our clients feel supported every step of the way is always the priority. We'd love to work with you again anytime you need us!
Working with Victoria was a very smooth and easy experience from start to finish. She was always responsive, no matter the day or time, and made sure to clearly explain everything throughout the entire process so I always felt informed and comfortable. She always made sure that everything stayed on track and that nothing was overlooked, which gave me a lot of confidence along the way. Her communication, dedication, and attention to detail really stood out. She went above and beyond to make sure everything worked in my favor, and even helped me close much earlier than expected. I truly appreciate her professionalism and commitment, and I would highly recommend working with her.
Response from Owner
Wow, thank you so much for this incredibly thoughtful review — it truly means the world to me! From day one, my goal was to make sure you always felt informed, comfortable, and confident throughout the entire process, so hearing that it came through in such a meaningful way is so rewarding. Being available whenever you needed me and making sure nothing slipped through the cracks is something I take a lot of pride in. And closing early? That's always a win! 🎉 It was such a pleasure working with you, and I'm so grateful for your trust. Please don't hesitate to reach out anytime!
Victoria has been incredibly kind, helpful, and supportive throughout this entire process. As a first-time home buyer, I was nervous going into it, but she made everything feel so much easier and less overwhelming. She was always patient and took the time to explain things clearly whenever I had questions or felt confused. I truly felt like she had my best interest in mind every step of the way. I couldn’t recommend her more!
Response from Owner
Thank you so much for this wonderful review! First-time homebuying can feel like a lot, and making sure you felt supported, informed, and never overwhelmed was so important to me throughout the entire process. Taking the time to answer every question and walk through every detail is something I truly enjoy doing — your confidence and peace of mind always come first. Congratulations on this huge milestone, and please don't hesitate to reach out anytime you need me!
Victoria was wonderful ! Great communication no matter how early or late. With her knowledge all the process of buying a house went smoothly, and on time. Her guidance to the process was essential for us, and we are grateful to her. A person you can trust, and will facilitate you with the best of service. Thank you Victoria! 🤗
Response from Owner
Thank you so much for the kind words — this truly warmed my heart! 🤗 Being there for my clients no matter the time of day is something I genuinely care about, and I'm so happy that my guidance made the process feel smooth and manageable for you. It was such a pleasure working with you, and your trust means more to me than I can express. Wishing you all the very best in your new home — thank you for letting me be a part of this journey!
As a first-time homebuyer, I was completely lost and didn't know where to start. She was incredibly helpful throughout the entire process, providing prompt answers to all of my questions.! :)
Response from Owner
Thank you so much for sharing this! First-time homebuying comes with a lot of unknowns, and being a reliable resource throughout the entire process is something I truly care about. I'm so glad I could help you navigate it all. Congratulations on this huge milestone — wishing you all the best in your new home!
Working with Victoria was truly an exceptional experience. She went above and beyond to help us finance our dream home and never once made us feel like “just another file.” From start to finish, she was responsive, knowledgeable, and incredibly patient with every question we had.
Victoria worked tirelessly alongside our realtor to ensure everything moved forward smoothly and on time. Her communication was consistent and clear, and she always took the time to explain details so we felt confident and informed in every decision.
Buying a home can be overwhelming, but Victoria made the entire process feel organized and manageable. Her professionalism, dedication, and genuine care for our family made all the difference.
We are so grateful for her hard work and would recommend Victoria to anyone looking for a lender who truly advocates for their clients.
Response from Owner
Thank you so much for this incredibly thoughtful and generous review — it truly means the world to me! Making sure every client feels valued, informed, and genuinely cared for is at the heart of everything I do, so hearing that your family felt that way throughout the process is the greatest compliment I could receive. Working alongside your realtor to keep everything on track and making the process feel organized and manageable for your family was my top priority from day one. I'm so honored to have played a role in helping you finance your dream home, and I would be thrilled to work with you or anyone you refer in the future. Congratulations and enjoy every moment!
Such wonderful people, and such a great team! They gave us 100% through the whole process! Highly recommend and appreciate the benchmark team! Thank yall!
Response from Owner
Thank you so much for the wonderful feedback! Our team takes a lot of pride in giving every client our very best from start to finish, so hearing that it made a difference means a great deal to us. It was truly a pleasure working with you, and we appreciate you recommending the Benchmark team. We're always here whenever you need us!
Remarkable service , got me Thur my process before given time frame , made sure I understood everything with money , dates and deadlines , reasonable people , never felt like they where rushing
Response from Owner
Thank you so much for the kind words! 😄 Getting you through the process ahead of schedule while making sure you felt fully informed every step of the way is exactly what we aim for. You should never feel rushed or confused when making such a big decision, and I'm so glad that came through. It was a pleasure working with you — congratulations and reach out anytime you need us!
Victoria and her team supported my wife and I throughout the entire process, providing prompt and through responses to all questions, as well as regular updates on status and milestones achieved. Thanks for everything....
Response from Owner
Thank you for taking the time to share this! Providing timely responses, clear communication, and consistent updates throughout the process is something we work hard to deliver for every client. It was a true pleasure working with you and your wife, and we're so glad the experience felt supportive from start to finish. Congratulations, and don't hesitate to reach out anytime you need us!
Working with Victoria Hand was an absolute pleasure from start to finish. She delivered one of the quickest closings I’ve ever experienced while remaining extremely professional, knowledgeable, and attentive throughout the entire process. Victoria kept me updated at every single step, explained things clearly, and truly showed that she cares about her clients, not just the transaction.
The entire lending team exceeded my expectations, but Victoria stood out for her dedication, responsiveness, and commitment to making the process as smooth and stress-free as possible. I’m genuinely looking forward to working with her again in the future and will confidently be sending my loved ones her way. If you’re looking for a lender who gets things done right and fast—Victoria Hand is the one!
If you want it shorter, more casual, or tailored for a specific platform (Google vs. lender portal), say the word—I’ve got you
Victoria and her team are amazing! They helped my husband I and had a quick turn around to closing! They spend hours going over in depth with us what everything meant until we were comfortable!
Victoria and her team were absolutely phenomenal throughout my home buying process. They were extremely helpful, patient, and considerate every step of the way. No question was ever too small, and they were always eager and willing to help, responding even after 12 midnight during holidays!!
I live a very demanding and unpredictable life, and they worked around that seamlessly. What could have been a stressful experience was anything but that. My home buying process was not your average home buying process and I love that for me.
Victoria and her elite team handled every responsibility with care and urgency, while also giving me the space to complete my tasks and clear direction whenever I needed it. They consistently looked out for my best interest and worked hard to secure the best deals possible. As a single mom and teacher, this was very important for me. She would run numbers for me regardless of how close in cost it was to another property’s cost. I never once felt like I was an inconvenience or bother to her.
I would highly recommend Victoria and her team to anyone, whether you’re a first-time buyer or an experienced homeowner. We all need lenders like this team in our corner. It makes me excited to know one day I will own more properties, and the process will be just as smooth because I will always use this company, this team, this young lady Victoria❤️
Victoria Clayton Hand was extremely knowledgeable, helpful , and kept me informed on all the steps of purchasing a home. She kept me up to date on what documents that I needed to complete, kept in close contact with my Realtor Rhonda Brown , and was one of the key reasons I was able to purchase my home.
D Harris
P.S. The Benchmark Team were also helpful, friendly, and knowledgeable.
Victoria was awesome and helped us put our minds to ease when purchasing our first home. She walked us through all the steps and would highly recommend! Thanks Victoria!
From the First call to Victoria Hand with Benchmark Mortgage to the Final closing was a great experience.
Victoria answered all our questions and was prompt returning calls. If you are in the market for financing a new home. Please give Victoria Hand a call you will be pleased, she is knowledgeable and will be there for you for the complete process.
Working with Victoria was a BREEZE. She is always quick to respond, always available to answer questions, and I love how their system kept me updated every step of the way. Smooth process from start to finish!
