Reilly OToole

The team’s communication and working with Reilly.

Communication was very clear throughout the entire process. All of my questions were answered quickly and clearly. The process of completing or uploading documents through the app/website is also easy to do.

Nov 17, 2025

Reilly was fantastic from start to finish. Extremely professional, on time with responses, and always willing to explain everything in detail to us to make sure we were comfortable throughout the process. Would highly recommend Reilly to anyone looking for a home!

Oct 31, 2025

Fantastic experience. App and mobile paperwork made it easy. Reilly and team moved through the process efficiently to make for an easy closing.

They are very organized and very responsive.

Oct 2, 2025

Reilly's helped me a couple times and it's been a breeze each time. I can't recommend him and his team enough.

From pre-approval to clear-to-close, communication was fast and transparent, the rate was competitive, and every ‘what does this mean?’ question was answered in plain English. The team quickly aligned themselves as here to help us and worked non stop to get us into a home we love.

Reilly and his team were instrumental in our home buying process. Reilly took the extra time to help us understand the current lending environment, listen to our goals and help us find the best product for our needs. With his help we were ready with pre-approval so that we could act quickly once we found our house. Once the offer was accepted, he clearly communicated next steps in the process and worked seamlessly with our team to ensure a smooth close.

Being able to use the app to upload documents and see the timeline was fantastic. We had such a great, easy experience with Reilly we would highly recommend to anyone.

Very helpful and attentive staff who made the process stress-free!

Reilly's team was top notch! They were extremely flexible and made sure the process was smooth even during a few difficult periods. I would highly recommend RATE to anyone.

Overall, great experience working with Reilly and team. Extremely responsive and fast process. Gave a 9 because we didn’t love all the functionality of the customer portal. Had a few instances where we found ourselves redoing/uploading items.

Your company is very efficient, the entire process was extremely easy.

Apr 24, 2025

Reilly and the team assisting in my mortgage loan were all fantastic!! Reilly was especially attentive, friendly, prompt to get things moving, and made the entire process very painless. I also very much appreciate that he took the time to meet with me when I first moved to Grand Rapids in order to get to know me and my home aspirations. I felt very confident in my choice to work with Reilly from beginning to end! I’d highly recommend working with him and Rate :)

Feb 27, 2025

Just closed a deal with Reilly and I can honestly say that it was one of the smoothest transactions I have ever had. Absolute pleasure to work with! Looking forward to more.:)

I've moved many times for work and this was the best experience I've had. I trust Reilly's guidance and advice through the process and he made it easy and stress-free. I would highly recommend.

Service

Reilly O’Toole and his team were phenomenal.

The team was quick, responsive and easy to work with.

Erik was great to work with and it was so easy to complete everything.