Don Thelen

Great communication and ease of use

Got the loan closed for me

Overall process and working with Don Thelen has been great guiding thru every step of the way and closing ahead of time.

Don was very good with us through the whole process.

Don was amazing. He walked me through the entire process and kept me up to date every step of the way. I could not be more satisfied with Don Thelen and the GRA team

I think if you have the time, you can probably find better rates through a credit union. But Guaranteed Rate exceeds credit unions in their timeliness and responsiveness.

Was extremely helpful through out the entire process.

Don Thelen made sure everything ran smoothly and each person I engaged with was personable, communicative and made the overall process very seamless.

Excellent customer service.

Don Thelen did a great job! He kept me abreast of everything, every step of the way. He has been awesome!!

Mr. Thelen, with whom I communicated the most, and the underwriting team who worked with GRA, were always available to answer my questions about all phases of the home purchasing process--from the initial loan application through closing. I had a lot of information to provide and forms to sign, but I never felt overwhelmed because of the information about the loan procedures provided and anxiety reduction support I was given.

Don was awesome from start to finish... and it was a long process for my situation and he was very patient!

It was great working with Don Thelen. He was extremely responsive and took the time to explore all mortgage options and explain all the details as I had many questions. I would work with Don again in a heartbeat as his customer service is excellent!

As a first time home buyer, Guaranteed Rate Affinity was very simple and straightforward with their products, as well as helping me to pick the best loan for me.

Very friendly, available, and personable service. Fair rate and great explanation of terms and conditions. Excellent communication between Affinity and my real estate agents.

Excellent service… timely reaching out. Easily accessible. Pleasant and polite people.