She was great to work with, kept me updated at all times and always answered my questions. She even answered my calls on the weekend when I was confused.
Logan R.
Location & hours
Open in Google Maps214 W Wackerly St Suite 200 Office 1Midland, MI 48640
Sue Moody at Citywide (NMLS #533597)
Today · 9 AM – 5 PM
Office hours
- Monday
- 9 AM – 5 PM
- Tuesday
- 9 AM – 5 PM
- Wednesday
- 9 AM – 5 PM
- Thursday
- 9 AM – 5 PM
- Friday
- 9 AM – 5 PM
- Saturday
- Closed
- Sunday
- Closed
Reviews
Write a reviewRating5.019 reviews
Satisfied91%23 reviews
Average rating
5.0/5
Exceptional rating
Based on 19 star reviews
Satisfaction
91%
Loved by clients
Based on 23 reviews
Ratings include all 23 reviews. Reviews collected directly from clients are shown only with their permission.
Very professional and courteous
John B.
Sue Moody was amazing, her office in Midland, MI was right down from were I work, so it was easy to book an appointment and stop in, she answered all of my questions and even put me in touch with more people to help. She is truly an amazing mortgage loan officer! Thank you, Sue!
Response from Owner
Thank you so much for taking the time to share this! I’m really glad we were able to make everything simple and convenient for you—and that our local office location made life a little easier. My goal is always to answer questions clearly and connect you with a team that supports you every step of the way. I truly appreciate your kind words and I’m here anytime you, a friend, or family member needs guidance again. Thank you for choosing me to be part of your homeownership journey!
Dylan S.View on Google
Response from Owner
Thank you so much for the 5 stars! I truly enjoyed working with you both — you were wonderful to help, and I’m grateful you trusted me to be part of your journey. If you ever need anything in the future, or if someone you know has questions about where to start, I’m always right here. Wishing you many continued happy memories in your home!
Jack T.View on Google
Sue was amazing during our mortgage process!! She made it so easy. This is our first home that we purchased. It’s nerve wracking when you don’t know what the right steps and questions to ask are. Whenever we had questions, she would promptly respond and would clarify even the littlest of things so we understood. Thank you so much, Sue!!
Response from Owner
Kayla, Thank you so much for your kind words and for trusting me with such an important milestone in your life! It was truly a pleasure to guide you both through your first home purchase and make sure you felt confident every step of the way. I’m so glad I could help take the stress out of the process and answer all your questions—big or small—so you could focus on the excitement of becoming homeowners. Congratulations again, and I wish you many happy memories in your new home!
Kayla P.View on Google
Sue was amazing!!! She is really knowledgeable and personable. Sue is a person that you can easily talk with and will help you with all your questions and concerns!! My husband and I had a couple road stops along the way of purchasing our house, Sue was there to guide us let us know what our next steps were and what we needed to do to fix everything to get us where we needed to be to complete our mission of buying our home. If you want to buy a new home she is your person!!
Response from Owner
Thank you so much for sharing this! I’m really glad we were able to work through those bumps in the road together — buying a home isn’t always a straight line, but you two handled every step with determination and patience. It was truly a joy to help guide you from “we’re not sure” to “we did it!” If you ever need anything down the road, or if someone you know needs a steady hand through the home buying process, I’m always here. Wishing you both so many great memories in your home!
Sharla R.View on Google
Sue helped a few years ago when we purchased our cottage on Wixom Lake. Sue coordinated the efforts where we could sign most documents at a local branch near Macomb Michigan. Very professional and reliable and we would definitely use Sue again if the opportunity arises.
Response from Owner
Thank you, Michael! For taking the time to write such a wonderful review. I appreciate you and your business. Have a wonderful Spring. - Sue
Michael D.View on Google
Sue was great to work with. I highly recommend!
Response from Owner
Thank you, Marilyn! I appreciate you taking the time to leave me a review to let me know how your experience was. Have a wonderful week and thank you again!
Marilyn B.View on Google
Sue has been my lender of choice for many years. Her knowledge is immeasurable when it comes to understanding mortgage loans, the process and all the nuances that go with that. I have called on her both personally and professionally over the years and she always gets the job done on time and with the least amount of problems!
Response from Owner
Rachel, I appreciate your kind words and friendship! Have a wonderful week!
Rachel B.View on Google
We've worked with Sue on a refinance of a mortgage for our home several years ago and more recently on the purchase of a cottage. She responded quickly and figured out the type of loan we needed to make it happen and meet the purchasing requirements. We sometime cross paths with Sue at community events, where's she often a volunteer working to make things better. Always enjoy working with Sue.
Response from Owner
Ron, thank you so much for your wonderful review. I appreciate your time and kind words. It was a joy as always to work with you. Have a wonderful Spring season.
Ron B.View on Google
Jody and sue are the most amazing team citywide could have
Shane W.
Sue was very pleasant to work with and did awesome job for us
Eric V.
Sue Moody made our move so much easier. It was nerve wracking to be selling and buying on the same day - financial crossover was confusing and fear producing. It turned out to be seamless once Sue came onboard. Thank you very much, Sue!
Response from Owner
Thank you so much for your kind words D! I know how overwhelming it can feel to sell and buy on the same day—there’s a lot riding on everything lining up just right. I’m so glad I could help make the process feel smoother and less stressful for you. It was a pleasure working with you, and I truly appreciate your trust. Wishing you all the best in your new home!
D D.View on Google
Sue was very helpful throughout my first home buying experience. She was always available through email and worked through all the last minute obstacles that pop up during the process.
Response from Sue Moody at Citywide Home Mortgage - NMLS 533597
Thank you Chad. I am so grateful you trusted me to help you and your family get into a new home.
Chad B.View on Facebook
Response from Owner
Thank you for the 5 Stars - Greatly appreciated.
Gwendolyn K.View on Google
Do you need a home loan? Then call Sue Moody at Mercantile Bank...she is the BEST!!! She made my home buying experience perfectly painless. This was the 13th home I've purchased...by far the most effortless process. Call Sue
Response from Owner
Thank you so much Kelli. Your kind words means the world to me. It was an honor to help you with your home financing - all of them.
Kelli C.View on Google
We have done two mortgages and a refinance with Sue Moody and she is the best. She responds to emails and phone calls lightening fast. She presents all the data that you need in a logical straightforward fashion. We always feel very comfortable putting our trust in Sue to help us navigate all of the different loan options available. The entire process always seems overwhelming when you look at all the paperwork, but Sue really simplifies it all with step by step instructions that make it easy. Highly recommend.
Response from Owner
Thank you for taking the time to leave a review. It was an honor to help you guys with your home financing - both times.
Alex D.View on Google
Sue Moody was so helpful when I did a refinancing. Answered all my questions and did all the work was a enjoyable experience. Not to mention saved us a lot of money. Highly recommended!
Response from Owner
Thank you so much, Dawn! I'm really glad to hear that you found the refinancing process enjoyable and that I could help answer your questions. Saving money is always a great outcome, and I'm thrilled to hear you're pleased with the results. Your recommendation means a lot to me. If you ever have more questions in the future, I'm here to help.
Dawn K.View on Google
I would highly recommend working with Sue Moody for your home mortgage needs. She was wonderful to work with and is extremely helpful and understanding. We recently refinanced our home with Sue. She is top notch to work with and made things simple and painless!
Response from Owner
It was an honor to work with you and Michael. Thank you so much for your kind words. I greatly appreciate it.
Alison W.View on Google
Sue was so wonderful and prompt about getting me approved for my mortgage. She was amazing and always on top of things during this whole new process for me. I highly recommend Sue for any loan and will refer her to family and friends.
Response from Owner
Thank you so much, Andrea, for your kind words and recommendation. I'm glad to hear that you felt well-supported during the mortgage process. It's always my goal to make things as smooth and straightforward as possible. Should you or your family and friends need assistance in the future, I'm here to help!
Andrea S.View on Google