The customer service was excellent. The people who helped me get the loan we’re with me every step of the way, and I really appreciated that.

Reviews
Write a reviewExceptional rating
Based on 227 star reviews
Loved by clients
Based on 245 reviews
Ratings include all 245 reviews. Reviews collected directly from clients are shown only with their permission.
Hard working to achieve their goals to get you in a home..
I would like to let folks know that if they need a loan to buy a home please reach out to Jeanne Rackers at ON Q HOME LOANS (NMLS #400190)… They are VERY WONDERFUL to achieve your commitment with them to go all the way until you have that Home you have be waiting for. I would definitely recommend them. So please REACH OUT TO HER, and if she needs her TEAM they are on it. I was so BLESSED to having them go beyond my needs to get me MY BEAUTIFUL FOREVER HOME.. 🏠 Thank You 🙏 I appreciate all of you more than you know.. OH I have one more person they Gaven me Jeanne Rackers and that was ROSA POWELL my REALTOR and her EMAIL RosaAtTheLake@gmail.com so use her as your Realtor she is Awesome as well, So Please Reach Out So They Can Help You to Achieve Your New Home.. 🏠 Never Give Up On Your Dream’s… Terry Ford from KC,Ks Too Ozarks,Mo
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I am a repeat customer. Jeanne and her team are efficient and effective. I will use them again to buy my new home.
Jeanne was the most thorough lender I’ve ever experienced. Her knowledge and lake experience really helped us and she far exceeded our expectations.
Jeanne went above and beyond. Saved is at least once.
They are amazing!
Because every experience I've had with them (Jeanne Rackers) has been wonderful.
Jeanne was such a huge and great help through the entire process. She always kept me informed every step of the way and was also always so quick and easy to get ahold of. Along with Robin and Sonya who were great to work with and easy to get ahold of also. They were so quick to explain anything to me to ensure I had the best understanding of everything.
I would never again trust anyone to handle my loans besides Jeanne Rackers and her crew. She has become one of my best friends.
great communication
Communicaton was grest for the most part even when loan officer was on a trip! Also I appreciate being kept in the loop as a real estate agent as to the progress/ stage of the loan Process.
No doubt, we are in good hands!
This experience has been wonderful!! I couldn't be happier with my Team!!
Fast and efficient!
Jeanne is very attentive to all of our questions and concerns. She also makes the process go as quickly and smoothly as possible!
Jeanne Rackers and her team are the best. Top notch customer service and quick action.
The most beneficial Expertise Advise on the process of eating our new home. God Bless you Jeanie Rackers!
Jeanne has been extremely communicative and patient with me during this process. She was able to secure a competitive rate we had been quoted from another lender. Her Transaction Coordinator, Debbie, is on top of all our requirements and helped explain exactly what documents I needed to submit and how to obtain them. Highly recommended.
So far so good. You've been very responsive and helpful.
Jeanne made everything super easy. I appreicate her efforts in getting things done so quickly!
Jeanne is amazing to work with. She is able to get my clients in their homes quickly and I love working with her.
Fantastic!! Jeanne is the BEST!!
Jeanne Rackers is the best. I wouldn't do a purchase transaction with her. The best customer service and quick responses from everyone at OnQ. Thank you!
Pretty painless so far
Jeanne and Terri have been outstanding!! They keep you up to date and let you know what to expect in the process.
Great communication and met deadlines!
support for me as a 1st time home owner.
Jeanne was a huge help throughout our closing! We had delays and last-minute issues that she handled perfectly. We cannot thank her enough for helping us purchase our dream home! She was a Godsend.
Communication was outstanding and you walked us through every step with an explanation
Good people to deal with and communication was was great with frequent updates on things we needed to respond to.
Jeanne and her team are absolutely fantastic to work with. Between her and OnQ they made our loan transaction seamless! The whole process was flawless. This our second time working with Jeanne and OnQ and will be using both again!
Jeanne Rackers is my “go to†referral partner. Her dedication to her clients is beyond reproach. Always delivering first class service regardless the size of the loan. Jeanne is a true change agent in her field. Constantly striving to make a difference in lives in the community she serves. Bob Robinson Keller Williams Realty
Communication and effort towards getting things done
Jeanne kept me up to date on what was going on and worked hard to complete the task. My clients did bring up the name of Andy, the underwriter. They weren't happy with him at all. Thank you for your hard work!
While part of this transaction was very hard and frustrating during 3 appraisals, Jeanne did a fantastic job with communication which helped ease our minds. Jeanne went above and beyond to make this transaction work and saw it through to the end. We closed and my buyers have the home they wanted. Thank you Jeanne!
Jeanne was very easy to work with and explained things for us.
Jeanne is hands down amazing. I love working with her and love referring clients to her! She goes above and beyond to ensure that the process stays on track and goes smoothly! I cannot say enough good things. I look forward to working with her again and putting her name out there with my colleagues!
We got closed!
Jeanne kept me and my clients in the loop every step of the way. She was easy to reach and responded in a timely manner. She is very pleasant, knowledgable, and made the process very easy. Thank you, Jeanne!
This was my 1st home and it went smoothly! I needed lots of help with my credit and she walked me through everything and explained in detail what needed to be done. I couldn't have asked for a better experience! Thank you so much for making all this happen!
I was informed oo my client's loan process regularly and kept up to date in a timely and efficient manner. This is important for an agent to plan and make any adjustments.
Jeanne and Terri are great with their communication and would recommend them to anyone.
Jeanne is amazing to work with!!
Jeanne made this process fast, smooth, was very direct what she needed by when, and we never had to move the closing date. From start to finish 22 days is amazing!!
It has been clear on what to do, and questions have been answered promptly.
