Ratings include all 118 reviews. Reviews collected directly from clients are shown only with their permission.
We recently completed a purchase for our next home in NYC. It was a very small mortgage; however Jackie and her team treated it as if it were any other NYC jumbo mortgage. She and her team were very proactive and, any time I reached out with questions or concerns, there was always an immediate response. Mortgages are tough. NYC mortgages are tougher....but the process was so seamless and stress free.
Response from Owner
Bill, guiding you through the New York market was an absolute pleasure for our entire office. I'm so glad we could make the journey feel seamless for you. Thank you for placing your trust in us, and I hope you truly love your incredible new space.
Jackie was incredible throughout the process. Purchase was new construction, we were the first purchasers in the building. There were nuances with the building about insurance that made it non warrantable. Jackie dug in and figured it all out. When we did the refinance a year later we saved over $1000 per month in a challenging rate environment. She is highly responsive, knowledgeable and an expert on difficult condos. Can’t recommend her highly enough.
Response from Owner
Joshua, guiding you through the nuances of that new construction condo and then handling your refinance down the road was an absolute pleasure. It takes patience to navigate those tricky insurance details, but finding solutions for my clients is what it's all about. I'm so glad we could get everything aligned for your goals. Enjoy your home!
She made this difficult loan possible even though we were short on time. Very knowledgeable, professional, and helpful.
Response from Owner
Thank you so much for reaching out and sharing your experience with us! We are truly glad we could assist you with your loan despite the time constraints you were facing. We will be sure to pass along your kind words, as knowing that our team's knowledge, professionalism, and helpfulness made a difference means a great deal to us. Thank you again for taking the time to share your feedback, and we appreciate your trust in us throughout this process!
Jacqueline and her team are incredible to work with! The level of customer service and pure dedication to making a first time home buyer feel informed and comfortable is next level!
Response from Owner
Hi, Roger. We truly appreciate the kind words and are so glad we could provide you with a positive experience! It's wonderful to hear that Jacqueline and her team made such a great impression on you. Ensuring that first-time home buyers feel informed and comfortable throughout the process is something we take great pride in, and we're thrilled to know that their dedication and level of customer service made a difference for you. Thank you so much for taking the time to share your experience, and we wish you all the best in your new home!
The process was very smooth from start to finish and my agent was very thorough with explaining and addressing all my questions. Jose Rosario was highly knowledgeable and very professional.
JJennifer O.
Another lender was not able to help me get my loan. Rate did it.
SStephanie A.
Was able to close a complex deal three other traditional banks did not.
KKurt J.
They helped tremendously.
KKenji M.
The biggest compliment about Jackie was from a realtor that was repping us in a deal. He gave us multiple options for a mortgage broker, but he said that Jackie was the least "bank-y." Even though I have Very Good credit, there was some complexity to my financial landscape. Jackie helped me navigate it, and got us the loan quickly. High recommendation!
Response from Owner
Hi, Kurt! Thank you so much for taking the time to share such a wonderful and detailed review! We truly appreciate your kind words and your high recommendation. Thank you again, Kurt, for trusting us and for your high recommendation. We wish you all the best in your new journey!
Jackie has saved more than a few deals for me as a real estate developer.
When I have a buyer who cannot qualify with a traditional lender - she knows how to get the deal done!
I highly recommend working with Jackie - she has the experience, knowledge, insights, intelligence ... and persistence.
Response from Owner
Thank you, Jenifer, for your positive review! We appreciate you taking the time to share your experience. It's wonderful to hear that Jackie has been able to successfully save multiple deals for you as a real estate developer. We're particularly pleased that her expertise has been valuable in helping buyers who couldn't qualify with traditional lenders find viable financing solutions. Your recognition of Jackie's experience, knowledge, insights, intelligence, and persistence truly reflects the dedication she brings to every client interaction. We're grateful for your recommendation and look forward to continuing to support your real estate development projects.
I work with a lot of small business owners who can have a hard time getting a "reasonable" mortgage and I always tell them to reach out to Jackie. She just makes it happen and does so with ease.
Response from Owner
Hi, Deb. We are thrilled to learn that you had a positive experience with us! Your kind words about Jackie and her ability to help small business owners secure mortgages truly mean the world to us. It's wonderful to hear that you feel confident referring your clients to Jackie, knowing that she can make the mortgage process happen with ease even for those who might face challenges elsewhere. We deeply appreciate you taking the time to share your experience and for trusting us with your referrals.
They were just amazing, help me with everything I need, one of my dreams came true because they were there for me, very professionals !
MMaria H.
The team went above and beyond to get me the mortgage. I’ll be forever grateful.
NNadine G.
The platform was easy to use and accurate
DDiane H.
Jackie ensured a wonderful mortgage loan process. She helped with everything and couldn’t be more thankful. It was a smooth process from beginning to end. Definitely recommend her to others!
Response from Owner
Thank you so much for your kind words, Lillian. We really appreciate you taking the time out to share your experience with us. We are thrilled to hear that Jackie was able to ensure a wonderful mortgage loan process for you and that she was there to help you every step of the way. It is great to know that the process felt smooth from beginning to end, as that is exactly what we strive for. Thank you again for choosing us and for taking the time to share your thoughts!
Jackie Frank is one of those gems, when you find someone like her, she becomes your go-to and you tell all of your friends about her!
Jackie not only helped me with my mortgage (and the fastest pre-approval letter (pre-qualification letter) in the history of letters, but she's helped many of my friends with their mortgages. As someone who works with global clients, I know how important it is to be dexterous. In addition to your first-time homebuyers, Jackie can also business owners who need to pay in cash as well as those with potentially challenges in their taxes (net income).
I've also seen Jackie's leadership qualities through networking -- and she's an excellent public speaker. (And I'm qualified to judge, as I'm a speech coach!)
Jackie is a keeper -- so if you've found this review, hire her and tell your friends!
5 stars all the way, she's earned that and THEN some! :)
Response from Owner
Thank you so much, Melanie!! Your kind words truly mean the world to me! It has always been such a pleasure working with you and your friends, and I am so grateful for the trust you have placed in me throughout this journey. Knowing that I have been able to help not just you but also the people you care about with their mortgages is incredibly rewarding. It is always my goal to make the process as smooth and efficient as possible for everyone, whether they are first-time homebuyers, business owners, or individuals with unique tax situations. I truly appreciate you taking the time to share such a detailed and thoughtful review, and coming from a speech coach, the kind words about my public speaking mean so much! I look forward to continuing to work with you and your network for many years to come. 😊
Jackie Frank deserves all the stars! She is a powerhouse, a tireless leader, and an expert in her field. If you're looking for mortgage broker, look no further!
Response from Owner
Hi Michael, thank you so much for your incredibly kind words and for taking the time to leave such a wonderful review! We are truly grateful for your support and for choosing The Jackie Frank Team!! It means the world to us to hear such amazing feedback. Jackie and the entire team work incredibly hard to provide the best possible experience, and knowing that it made a difference to you is truly rewarding. We are so glad that Jackie's expertise and dedication stood out to you throughout the process. Please don't hesitate to reach out if you need anything in the future — we are always here and happy to help. Thank you again, Michael, for your trust and confidence in The Jackie Frank Team!!
Jackie is Amazing! I struggled to find mortgage options with the big banks as a self-employed small business owner. Jackie was able to quickly get me more financing than I even needed! The process was so easy and she is a joy to collaborate with on one of the biggest decisions of your life!
Response from Owner
Hi Daniel, thank you so much! I'm so glad we could make the process so simple and easy, especially being self-employed! Thank you for choosing The Jackie Frank Team!
Jackie was amazing. We managed to buy a brownstone in Brooklyn with her help, and then refinanced a few years later. I doubt we could have gotten it done without her. She's the best and I never hesitate to recommend her.
Response from Owner
Thank you so much, Gerrit! I'm so glad I could help you with your purchase and refinance. Thank you for choosing The Jackie Frank Team!
Jackie is not just super capable and efficient, but her transparency about every hidden cost, from up front fees to interest over time, makes it so much easier to make important long term decisions. She's our go to for all things mortgages!
Response from Owner
Thank you so much, Liza! My team and I are always here if you need anything. Thank you for choosing The Jackie Frank Team!
I haven't done business with Jackie directly (yet); but, I'm a member of the BNI chapter over which she presides. I think visitors from other BNI chapters—whether globally, or from the NYC region (Manhattan/Brooklyn/Queens/Westchester/etc.)—are typically shocked by how well our meetings are organized, and by the tireless enthusiasm on display by Jackie week after week. She is a consummate professional, and if I ever come across a condo, coop (or any other type of home) that needs financing, I know exactly who to send them to.
Response from Owner
Thank you so much for your kind words, Alex! It's such a pleasure being a BNI member with you!
It has been fantastic working with Jackie. She is responsive, knowledgeable and really goes the extra mile to make sure to get her clients the best rates possible. Can't recommend her enough.
Response from Owner
Thank you so much for your review, Joshua! It was a pleasure working with you.
I am a member of the BNI chapter that Jackie leads. It’s a great group in testimony to her character and leadership skills. Being of service is a major tenet of BNI and Jackie exemplifies this. The testimonials about how Jackie helps people on their journey to home ownership are legion. If you’re a first-time home buyer and, especially if you are self-employed, reach out to Jackie for guidance on the mortgage process – you’ll be glad you did with every future mortgage payment.
Jackie Frank has helped many of my clients secure financing for their homes. She is professional, knowledgeable, responsive and easy to work with whether it is a first time buyer or a more complicated buyer. When you work with Jackie and her team… you know getting to the closing table is that much easier!
Response from Owner
Thank you, Deborah! It's always such a pleasure to work with you and your clients!
Jackie is knowledgable, wise and a tireless advocate for her clients. She also has great emotional
intelligence - she builds real relationships with her buyers and sellers. I always have Jackie and her team at the top of my recommended list of lenders.
Response from Owner
Thank you so much, Jack! Please don't hesitate to reach out if you need anything!
I had a great pre-approval call with Jackie. She was extremely knowledgeable, patient, and took the time to clearly walk me through the mortgage process and what to expect. She answered all of my questions and made everything feel straightforward and stress-free. I really appreciated how responsive and professional she was. Highly recommend speaking with Jackie if you’re starting to explore the home buying process.
Response from Owner
Thank you, Jason! I'm always here to answer any questions you have! Thank you for choosing The Jackie Frank Team!
I have worked with and known Jackie for over 30 years. There is literally no one I trust more with my clients mortgages than Jackie Frank. She is also just a great person and lifelong friend who always supports me and my endeavors. Highly recommend her! 6 stars out of 5!
Response from Owner
Thank you so much, Mark! Very grateful for your all your support over the last 30 years!
Jackie Frank is a rockstar!! She’s proactive, attentive, responsive really cares. She’s one of the best in the business. I trust her with all my family and friends.
Jackie makes the process painless ….i refied several times and each time she saved me money and gave great advice…and also advised when refi wouldn’t make sense….skip the bank and go to Jackie frank….then give thanks!
Response from Owner
Hi Michael, thank you so much for your kind review and for choosing The Jackie Frank Team!
I’ve had the absolute pleasure of both working with Jackie Frank personally and referring her to friends, family and colleagues in my network. Time and again, Jackie comes through with flying colors - especially with complicated financings, first time homebuyers and self-employed borrowers. I could not recommend more highly.
Response from Owner
Thank you so much for your kind review, Joshua! Please don't hesitate to reach out if you need anything in the future!
Jacqueline is by far the most professional and knowledgeable in the industry. She made getting my financing a seamless task . Her attention to detail is like no other. I would highly recommend her for all future financing of any property. She will get the job done!
I’ve had the pleasure of seeing Jackie lead our BNI chapter, and she truly has strong leadership skills. She is always looking out for members and, from what I’ve heard from many people in the chapter, she consistently goes above and beyond to secure great mortgage rates for her clients.
If you’re a first time home buyer or self employed and need help navigating complicated financing, Jackie is a fantastic resource. She has experience with FHA, COOP, and CONDO financing and works across NYC, Westchester, Nassau, and Suffolk mortgages. Highly recommend reaching out to her if you need guidance on the mortgage process!
Response from Owner
Thank you so much for your kind review! I'm always here if you need anything and thank you for choosing The Jackie Frank Team!
I consulted Jackie on my own condo loan and I've recommended her to several friends and colleagues. Her company's rates are very competitive and she can sometimes do loans that others can't. For my loan even though she couldn't give me the lowest rate she shared helpful information about the process. I am going to contact her when it comes to refinancing, and will certainly continue to recommend her!
Response from Owner
Thank you so much, Keith! It was such a pleasure to work with you!!
Jackie is fantastic to work with and a true expert when it comes to mortgages, especially for first-time home buyers who are self employed with more complex financing situations. She has a deep understanding of the market, and always takes the time to guide you through the process with patience and clarity. If you’re looking for someone knowledgeable, responsive, and easy to work with, Jackie is the person you need have on your side, truly incredible.
Response from Owner
Thank you, Gary!! Please don't hesitate to reach out if you need anything in the future!
I’ve had the pleasure of working with Jackie Frank, a mortgage specialist I confidently refer to my clients whenever they’re buying a home or condo in New Jersey. Whether it’s a first-time homebuyer, an investor, or a self-employed borrower with a more complex situation, Jackie consistently delivers exceptional results.
She is knowledgeable, responsive, and truly committed to getting deals to the closing table. Jackie has saved many transactions that could have easily fallen apart, thanks to her expertise, persistence, and creative problem-solving.
My clients always appreciate how clearly she explains the process and how smoothly she guides them through financing. If you’re looking for a mortgage professional who genuinely cares and knows how to get the job done, I highly recommend Jackie Frank.
Response from Owner
Thank you, Aga!! I'm so grateful for all of your support!!
We used Jackie for our mortgage recently on a new home. I’m self employed and my husband is a physician. She was great at running all of the different options for our mortgage and ending up with the best loan package for our needs. Jackie and her team are quick, responsive, and really work with you to make the process as easy as possible!
Response from Owner
Thank you, Sara!! It was such a pleasure to work with you!! Please don't hesitate to reach out!
Don't go to the bank - call Jackie Frank! Jackie is an absolute rockstar when it comes to getting a loan. I worked with her when I purchased my home. She is a pleasure to work with, makes the process seamless, and her team is also extremely helpful and knowledgeable. Her company, Rate, has a really great online portal for all documentation uploading which makes the process simple and secure. I couldn't have asked for a better experience, or mortgage broker.
Response from Owner
Thank you, Concetta!! I'm so grateful for all of your support! It's always a pleasure working with you!!
I referred a first time home buyer to Jackie, who ended up buying a co-op apartment in Brooklyn. Jackie and her time helped them out start to finish and she is over the moon about her new place! Getting started with Jackie early and before putting in an offer really helped move the process along. Thank you Jackie!
Jackie Frank has helped many of my clients secure financing for their homes. She is professional, responsive, and an excellent problem solver. She also handled the refinancing of my own home.
As a real estate agent paid on a 1099, obtaining financing through a traditional bank can be challenging. Jackie made the process seamless and secured the funding and rate I needed.
I highly recommend her. Don't go to the bank, call Jackie Frank!
Response from Owner
Thank you so much, Brian!! I'm always here if you need anything!
Jackie Frank is an exceptional mortgage professional. I worked with her on the purchase of my home, and she has so much experience and expertise that it was all just smooth sailing. She was able to answer all of my questions and alleviate any anxiety that came up, and I really felt like she was in my corner. She made the process easy, and I would highly recommend her!
Response from Owner
Thank you so much for your kind review, Deborah! I'm so glad your experience was smooth sailing! I'm always here if you need anything in the future.
Jackie's tenacity is what makes her so successful and getting lower rates. Every colleague I've recommended her to has been extremely pleased at her professionalism and expertise. And she really cares about making the mortgage process as easy as possible for her clients. Jackie is the best!
Jackie Frank, is a true leader and an excellent mortgage broker. I referred her to a client with so many issues and drama that no bank would even give her the time of day. Jackie secured the mortgage!
Jackie is the a fantastic mortgage advisor. She is professional and uses her extensive expertise to assist borrowers find the right loan for their needs. I highly recommend Jackie for borrowers that need a pro in their corner to navigate the complexities of mortgage lending.
Response from Owner
Hi Michael, thank you so much for choosing The Jackie Frank Team! We're always here if you need anything!
