The KB team were great with our purchase of a new home

Reviews
Write a reviewExceptional rating
Based on 90 star reviews
Loved by clients
Based on 90 reviews
Ratings include all 90 reviews. Reviews collected directly from clients are shown only with their permission.
Everyone was so kind and professional. Mayra and Cristi from KB home loans worked tirelessly to make this process smooth and informative. Nick (superintendent) and Jeff (Realtor) were there to answer any questions and made sure we understood the home buying process. This team went above and beyond to ensure we found a perfect home. Thank you so much for all the effort and time you poured into this milestone!
Smooth transaction all along the way. Helpful with all the queries and detailed.
Mayra and her team provided an excellent service by keeping us informed of every step in the process of purchasing our new home. Thank you Mayra.
Great job to Mayra Sanchez
Great job to Mayra She is really helpful to us She deserves a rate (money)
Mayra, was extremely pleasurable to work with. She was very personable. We related on numerous family issues and I felt like she really cared about her job and helping us. She made herself available whenever I had any questions and answered them all satisfactorily. I'd be very happy to work with her again. The only suggestion for improvement is on the float down loan situation. Day to day interest rates that KBHS can offer are not visible to me without having to query the loan officer directly. Whether automated or not, it would've been nice to pre-emptively receive a daily notification on what the day's interest rate mortgage loan option is. That way, I'd know if I could float down or not. Throughout the process, I kind of assumed it was always worse than I bought down at and locked in for, but it would be nice to know for sure. That would've been the cherry on top and indicative of a perfect score in my opinion (which is certainly subjective). In any case, Mayra is gem to work with and I'd be happy to refer any friends and family to her.
Communication was great, she is knowledgeable and answered all my questions.
Mayra was really on top of everything, and made us feel individualized instead of just a number. She really helped us in more ways then she knows.
Be able to answer my question.
Mayra always was on top of everything, giving us the best service for take important decisions, also she always was so kind, always take my calls and reply all my text messages, great person!! 1000% recommended!
Mayra is very responsive and get back to my message very fast all the time.
Mayra was very helpful. This was our first home purchase and she made it easy while also providing enough information to make us comfortable with such a huge transaction. She was both personable and professional. Amazing customer service.
She communicates with us regularly
Always there when I needed her or had a question
Process easy
Mayra was very communicative throughout the process. She was thorough and made certain we locked in an interest rate prior to them increasing!
Mayra was very responsive to my calls and questions and easy to reach. I feel she performed her "duties" very well and I felt comfortable working with her.
Always willing to answer all of my questions because there were many. Patient because I didn’t understand almost anything about mortgage stuff and buying a house. Very knowledgeable
Very helpful and answered my doubts questions the best she can or will find a way to give me the right answers ….
Mayra was responsive, knowledgeable and attentive. Overall she was great and great to work with.
Mayra she is absolutely an amazing loan officer I had a great experience working with her. Since the beginning of the process she was so honest and kept me updated all Entire the process she does everything to make the costumer happy smooth process best rate respond to the calls and text messages.I definitely recommend Mayra to everyone looking for a mortgage loan.
Everything I was not sure about or confused about. She had everything alot more clear and understanding Any questions I had were promptly answered and overall experience with any concerns I had were taken care of quickly Thank you making this experience as smooth as possible
Mayra was great at communicating with us and updating us whenever a change occurred or process was made with our loan. She was also very helpful. She definitely help us navigate the loan process, which alleviated a lot of our stress and confusion. I would definitely recommend her to family and friends.
Mayra was very thorough and informative.
Responded with in minutes, friendly
Very happy with Mayra's work and attention to detail! The process was outstanding!
Myra was very good at explaining and on top of things that were needed.
Mayra has been very helpful in the process of securing the loan, very professional and response to our our questions in a very timely manner, we can even get a response after working hours. We will definitely recommend her to anybody that is looking for a home mortgage.
She was always available to answer my questions
Mayra is great to deal with, makes sure that i understand how things are working.She responds on my queries regulary and very patient on explaining things that are unclear to me.
She was so helpful. I had so many questions and she really took the time to answer all of my questions.
She was there If I had any questions to answer. I could of reached out to her any time. If she was busy she would let me know through text or email
Good experience
Mayra is super friendly and answered all our questions so we could understand (our first house).
Mayra was thorough, communicative, clear, and always had our best interest in mind. We switched lenders twice and scared to transfer a third time, but Mayra really knocked it out the water and was the BEST of the loan officers we dealt with. I can't thank her enough!
Mayra our loan person was really proffessional an helped us with our loan rate so much, she had a lot of communication with us. We are so happy to choose Kb Home
Mayra was helpful throughout the entire process, any questions or concerns I had brought up were quickly situated through her. Would recommend to anyone.
I am grateful that we have dealt with Mayra Sanchez, anytime we have a question about the paper works on our loan, she is always ready to answer and assisted us through the process of our loan. It was great,
I changed lenders within 60 days of closing, because I felt at the time my previous lender closing cost were overpriced based on speaking with three different friends, family members and my mentors. They all suggested I shop around so I reach out to Mayra who initially reach out to me but due to my loyalty I declined her offer, then I rushed back in and She is Amazing... I honestly feel like she is a miracle worker an Angel in disguise!!! Words can't express how happy and grateful I am to her!
Mayra, was very prompt in replying any queries that I may have had, throught the loan process. She also went above and beyond her duties to provide additional documentation that was requested from other lenders that were working on different properties for me. I really appreciate Mayra's help & expertise in her knowledge areas of loan processing. She is a great assett to Kb homes.
Very pleasant and helpful
Very easy to talk or communicate. I am very happy, satisfied and very great full to have Ms. Mayra Sanchez throughout my loan process. She didn’t hesitate to help and explain the loan process. Definitely did an awesome job and make sure that I am not in any doubt or thinking how my loan process goes and eventually getting the home I deserved. Can’t wait to recommend her to my family and friends 100 percent.
Mayra was always there to help!! She made the process easy!!
Being updated once in a while
Mayra is helpful and responds to my questions and concerns timely. She is very pleasant to work with.
Mayra was very informative,pleasant, and available when called upon. She made the process go real smooth.
I received exceptional service, and the communication was great.
Mayra was extremely helpful! She got back to us really fast whenever we had questions. She is extremely knowledgeable and always willing to help. I would recommend her to everyone.
Mayra is amazing! She made the home buying process so simple and walked us through every step.
