Based on 59 star reviews
Based on 72 reviews
Ratings include all 72 reviews. Reviews collected directly from clients are shown only with their permission.
Devontae Brooks and his team is very helpful and patient with me being that I'm a first-time home buyer. I love the consistent communication via phone, text, email, and videos keeping me and team in the loop of my home buying process. I'm thankful to be connected with Rate! God bless you all.
No written review
So easy with Devontae and his team at Rate! Weekly progress check ins, easy submittal process. Supportive and willing to answer small and big questions.
These are some AMAZING people. When one company & loan offer told me NO Devontae took my unique situation & made things possible. Went out his way to cut as much stress down as possible.
Outstanding Performance
I gave them a 10 because they genuinely made what could have been a stressful process feel easy.It really felt like they cared about getting things done right, not just getting it done. That level of service made a big difference for me.
They were able to get my loan from start to finished in under 14 days!!
You guys are great
Outstanding service, extremely responsive and very thorough!
Devontae and team are super responsive and really drive the process so that I feel confident that everything is getting done on time
Exceptional service, great advise based on experience, not afraid to steer customers in a more optimal direction.
No written review
excellent service
Amazing response time, friendly, knowledgeable and helpful every step of the way
Good
We had an outstanding experience with Devonate Brooks and his team at Rate Mortgage. From start to finish, they were incredibly organized, communicative, patient and supportive throughout the entire financing process. Devontae took the time to clearly explain each step, answered all our questions promptly, and made sure we always knew what to expect. His efficiency and attention to detail helped everything move along smoothly and on time. What really stood out was how approachable and reassuring the team was. They made a complicated process feel much less overwhelming. We truly felt like we were in good hands. We are so grateful for their hard work in helping us secure our home and would highly recommend Devontae and his team to anyone needing mortgage services.
Because Guaranteed rate is a wonderful lender.
The team was extremely responsive, helpful in understanding our needs and priorities and worked to get us to an on-time and successful close! Devontae and his team made this process so seamless for us.
Customer Service ????
Very fast process, thorough explanations walking me through all options available.
While the very first onboarding experience was overwhelming and discouraging, I was blown away by Devontae’s profession yet personal approach. He was so thorough and attentive, and worked so well with us and our realtor.
Smooth process with great communication
My mortgage broker was very knowledgeable, responsive, and transparent throughout the entire process. They took the time to explain all options clearly. They guided me through each step of the process and made it smooth and stress-free.
Devontae Brooks and his team took a holistic approach with my case and ensured all, if any, doubts or concerns I had were addressed. The whole experience was thorough and smooth from begging to end.
Had a great experience with Guaranteed Rate.
The ease of obtaining mortgage even with distance and not dealing in person.
Had a good experience
We were provided every option and made aware what would work best for my family.
It was a smooth process that shockingly overwhelm me.
The amount of positive communication and quick responses from the team made the house buying process smooth and easy for me.
The team kept me in the loop for every step of the process
Devontae and his team helped me tremendously throughout the homebuying process. He went above and beyond to make sure I understood everything throughout the process, took advantage of any programs that were out there, and overall made sure I made it to the closing table in a timely manner.
Did a great job dealing with an incredibly messy condo financing market
Communication, knowledge and support.
Great communication, explained things I dis not understand. Process was painless
Wonderful from start to finish.
Great communication throughout process
Great communications for how fast it was moving
Devontae was professional, knowledgeable, responsive, and flexible. The circumstances around my home purchase were complicated. Devontae and his team handled everything quickly and politely. I’ll be using Devontae again, and I’d recommend him to anyone who needs a lender.
The team I worked with was amazing. Devontae Brooks and others.
It was a very easy process.
Great team, easy process and extremely helpful and willing to help and explain the process
easy to work with
The mortgage process was so smooth and easy.
Devonte Brooks goes the extra steps to explain how things work and what effect the different options will have for your financial future.
Guaranteed rate did an excellent job in helping me close on a VA loan in an expedited time. Devontae and his team communicated well and kept me informed throughout the entire process. They also worked a rate buy down that helped lower my payment for the first couple years. My only negative comment is in regards to miscommunications between my lender and realtor on how the closing costs were going to work. I had to unexpectedly cover my realtors commission which was over 8K. I still recommend Guaranteed rate because they consistently worked to meet my needs and act in my best interest all while closing in record time.
Devontae Brooks Jolean Overton and their team were exceptionally helpful and knowledgeable throughout our entire FIRST TIME home buying experience! We are highly satisfied with our new home. Loved working with them and I highly recommend to anyone looking to purchase or sell their property. You will be in good hands and they will take care of you.
Devontae and his team are fantastic. He provided great communication around different options I had for financing our new home, and communicated progress through every step of the process. Along with that, he was very helpful and timely to respond to all questions I asked along the way. The process was very smooth and stress free, would definitely recommend.
Excellent customer service, outstanding professionalism in meeting my goals
The process was quick and easy.