Ratings include all 144 reviews. Reviews collected directly from clients are shown only with their permission.
Donna and the entire team at Rate were fantastic to work with. From our first conversation through closing, they kept everything organized, answered our questions quickly, and made what could have been a stressful process feel smooth and straightforward. We always felt informed and supported, and our loan closed on time without any issues. We would gladly recommend Donna and her team to anyone buying a home.
Response from Owner
Thank you for the wonderful note, Jeff. It was an absolute pleasure guiding you through the home loan process from start to finish. Keeping things organized and ensuring you felt supported every step of the way is always our top priority. Congratulations on your new home, and thank you for trusting our team with such an important milestone!
She was fast, efficient, good communicator (even our realtor commented on that). Accomodating. Love her.
Response from Owner
Thank you for taking the time to leave us a review Bruce! It's been a pleasure to work with you over the past few months (and years) as you found your way back to California. So happy you found such a beautiful home and were honored to help you finance it. Best to you both!
As a REALTOR®, I have worked with Donna Lewis for many years, and she has helped numerous clients of mine successfully navigate the lending process. Throughout that time, I have consistently found her to be ethical, professional, and highly knowledgeable.
Donna is an excellent communicator who takes the time to educate and guide her clients every step of the way. She is experienced with a wide variety of loan products and works diligently to find the best financing solutions for her borrowers.
Additionally, her expertise with the City of San Luis Obispo's Below Market Rate program is exceptional and has been an invaluable resource to both clients and real estate professionals.
I have always known Donna to conduct business with integrity and professionalism, and I would confidently recommend her to anyone seeking a knowledgeable and trustworthy lender.
Response from Owner
We so appreciate your review Stacey and LOVE working with you! Appreciate you punctuating our ability to communicate professionally and proactively. Comments like ethical, conducting business with integrity, and knowledgeable and trustworthy mean so much to us and we feel the same way about you! Looking forward to working with you again soon!
Excellent communication and timely. Well coordinated team.
GGuadalupe D.
Team SLO is awesome & made the process so easy!
MMckenlee B.
The transaction was smooth and easy and professional people.
HHassan Z.
It was fast but a lot of paper work that had to be submitted every other month.
EEdith D.
No written review
BBryan K.
No written review
RRenee W.
The entire team for my loan worked very diligently to get what was needed to get me to finish line.
HHaydeh B.
Fabulous and thorough, every step. Excellent communication with me and amongst the team. I never felt like I was backtracking or had to get caught up. The team was very consistent and on the same page throughout the process.
EElizabeth M.
No written review
BBenjamin B.
Good team
AAnton S.
No written review
KKathy D.
My clients were relocating to Sonoma County and were adamant about working with Donna and her team. As a local agent in Sonoma County, I was initially hesitant to use an out-of-area lender, but Donna exceeded my expectations. Communication was excellent, the transaction was smooth from start to finish, and we even closed ahead of schedule. Donna and her team were professional, responsive, and a pleasure to work with. I would happily work with Rate again and look forward to future transactions together.
Response from Owner
Jennifer...it was a complete pleasure working with you and we are so happy we met and were able to exceed your expectations! We pride ourselves on being responsive & communicative. We'd be thrilled to work with you in the future!
Great experience with Donna and her team. Our loan was not the easiest, but she was with us each step of the way and helped to advocate for us getting us across the finish line.
Highly recommend Donna and her team.
Response from Owner
Jim...thank you so much for taking the time to leave us a review! We loved working with you and Gloria and are so excited for you & your beautiful oceanfront purchase! Enjoy!!!
They did a good job and were very quick with the approval process and quick to return calls and answer questions
NNathan M.
Great teamwork with excellent communication for the loan process.
JJesus G.
Thorough, friendly, professional service.
RReinhard H.
Donna and her team did a very good job dealing with our complex situation living overseas. They found solutions to problems that worked quite well. Donna was very responsive and good to work with. The title company were poor communicators and I felt like they blew off my concerns. I would not recommend them again.
MMatthew H.
Expedited timeline for short escrow, great job!
EEthan P.
great team that made the process easy and straightforward. No surprises, it was great to work with Donna and her team.
RRobert R.
Donna and her team were great to work with. It truly was an integrated team that made the process very easy and straightforward. They delivered!
Response from Owner
Joe...thank you for complimenting the team...they are amazing if I do say so myself! :)
Rate Mortgage did an outstanding job guiding us through all the steps to secure our loan. Donna Lewis went out of her way to help us gather all the necessary documents and the many tasks that we needed to do. She was professional and clearly explained why we needed each document. I was impressed with how well Rate Mortgage kept us informed on each phase of the loan.
CChad S.
They did amazing!! They were professional and answered every question
SStarlite L.
Dylan and Donna were extremely accommodating and helpful. They were both quick to answer every question.
LLynnde C.
Very easy and stress free refinance
ZZachary J.
X
WWayne V.
The team is super efficient. I've done two loans in this calendar year and both were done in record time.
Response from Owner
Rachel...thank you for leaving my team a review...I love the word efficient! :) We really value you as a repeat client and can't wait to work with you on the next one!
As first-time homebuyers, my husband and I were initially intimidated about the whole process! But working with Donna and her amazing team completely changed that. From start to finish, they were incredibly diligent, responsive, and professional.
Donna was always easy to reach, no matter the time of day, and she and her team acted quickly on any request or question we had. They made what could have been a stressful experience feel smooth and manageable. We truly felt supported every step of the way.
We’re so grateful for Donna and her team’s dedication and care. They went above and beyond to make the process as painless as possible, and we couldn’t be happier with how everything turned out. We 100% recommend Donna and her team to anyone looking for a reliable, honest, and hardworking loan company!!
Working with Donna and her team was great. Paperwork for our refi went smoothly and when we had a hiccup right before closing her team made the turnaround quick and got us the rate/terms that we were looking for. Thank you!
Clear communication, easy to work with, experienced lender.
GGraham U.
The whole team was incredibly helpful and professional. Very patient and responsive with all of my questions. They provided above and beyond support throughout the entire process.
TTravis B.
Donna and her team were awesome. They were all friendly, happy to assist and provided great information throughout the process. I genuinely appreciate their work on behalf of our family. Thanks!
RRick R.
Dylan and his team were excellent to work with! They went above and beyond to ensure every timeline was met, and we felt fully supported throughout the entire escrow process. As a first-time homebuyer, I had many questions, and Dylan always took the time to provide the information we needed. Thanks to Dylan and the Rate team, we felt at ease every step of the way.
CChristian E.
Everyone was easily accessible when I have questions very kind and a good job at explaining
MMaritza C.
Super helpful, always available. Fast and efficient
DDevin T.
Excellent service and people!
SScott T.
Absolutely no complaints. Donna was very personable to work with and had a constant flow of communications. Her staff was very prompt and helpful. The whole loan process went very smoothly, and we'll probably be using her again/
I recently worked with Donna and her team on the refinance of my primary residence as well as an investment property. The process was streamlined and efficient with clear communication throughout. Donna was very helpful in comparing options that suited our family best and we were delighted to have her as an advocate and our lender. Thank you!
Our experience with Donna Lewis and her team at Guaranteed Rate was fantastic. Our transaction became complicated due to an error that was made by our Property Insurance Company and an issue that needed to be cleared-up involving a Mortgage on a Property that was inherited. Through-out these complications Donna and her team stayed focused on what needed to be done to clear up the complications at hand but also anything that we could do to prepare for when the issue got resolved. Everybody stayed right on course and they offered successful solutions without any sense of distress. Very calming for my wife and I.
We hope/anticipate for a refinance in the years to come and Donna and her team at Guaranteed Rate will be the ones we will go to!
