
Wonderful service. Good follow up

Today · 8:30 AM – 6 PM
Office hours
Based on 29 star reviews
Based on 32 reviews
Ratings include all 32 reviews. Reviews collected directly from clients are shown only with their permission.

Wonderful service. Good follow up
Karen was the BEST! I knew nothing about the process and she was there every step of the way to answer my questions and provide valuable insight. I literally couldn’t have done it without her!!
I greatly appreciated Karen's customer service. I would also recommend a friend or colleague independently research rates.
The loan officer, Karen Dunn was excellent. Informed, proactive, easy to work with. The lower score is because the loan processing was cumbersome and many things that could have been asked for early were left until the very end making it a scramble.

Karen was absolutely fantastic to work with while we purchased our home in Elk Grove. We came to her (frequently) with questions throughout the process, and she was always responsive, patient, and incredibly helpful in her explanations. She’s very knowledgeable about every step of the loan process, and kept us on track from start to finish. We felt supported the entire time and would highly recommend her to anyone buying a home.
Response from Owner
Wow! Thanks Jeff! Was such a pleasure guiding you through this transaction!
Karen was great to work with, and made everything flow seamlessly.
Excellent service by Karen Dunn
Guaranteed Rate was with us every step of the way and made the process easy and convenient.

Karen Dunn was incredible from start to finish! She guided us through every step of buying our home—explaining the process clearly, staying on top of deadlines, and answering all our questions right away. Her local knowledge, negotiating skills, and calm, positive energy made a stressful process feel easy. We couldn’t have done it without her. Highly recommend Karen!
Response from Owner
Thanks Brian!!! It was great working with you both!

Karen was amazing! She walked me through step by step and went way above and beyond to help me get my home. When signing my papers the Title company kept commenting about how Lendors never come to these, and how she's never seen the seller pay for certain fees and Karen got them to. Saved me approx $3,000!!! Kept me up to date on what was needed and where we were at in the process, all the way up to a 7a text that I was funded!!! She kept me sane(as much as possible), relieved so much of my stress!!!
Response from Owner
It was a pleasure working with you Tricia! So excited for you!!
Karen and her team were unbelievable during this entire process. They kept me informed everyday of where we were st in the process and anything they needed from me!
I felt the process was easy and all those involved were professional and knowledgeable. It looked like other places had slightly lower rates available so that was a little disappointing but we chose to stick with a company we felt more comfortable with instead of chasing rates. I would have like someone at the beginning going over any available programs or loan types.

Karen Dunn has been fantastic to work with from the beginning to the end of our home purchase! We can’t thank her enough for all of her hard work, and especially for her willingness to help us on a moments notice. We are so grateful and appreciative of Karen’s kind attitude. She is the epitome of excellence and professionalism in all aspects of her work, and cares about her clients. We couldn’t be happier with our entire experience of working with her. It has been an honor and a privilege to work with her. We would definitely seek out her assistance on any future real estate purchases.
Response from Owner
Thank you so much Sharee & Allan! It was my pleasure guiding you through the process!
very professional, great communication
Great service
Karen Dunn, my loan officer, went above and beyond to help me get the best rate! She was so quick to respond and always had my best interests in mind.
Karen Dunn and team were professional, personable, proficient and extremely knowledgable. They made an extremely challenging experience tolerable. Karen was always timely with keeping us up to date, and very encouraging even during times of uncertainty. Not to mention that she's just a super person and valued professional. She knows her craft and confidently takes care of biz!

From the onset of our escrow engagement, Karen Dunn was professional, personable and knowledgeable. Whenever, we emailed or texted a question or concern she responded quickly with the information we needed. Her familiarity with the complete escrow procedure gave us great confidence in her skills and knowledge of the process.
Response from Owner
It was an honor helping your through this process! Good luck with the move and thank you for the kind words!
Because Karen Dunn is amazing to work woth
They were easy to work with. The communication between us throughout this process was excellent.
Working with this team was amazing! So seamless!
The service was very much streamlined. I was helped all the way through the process.
Karen and her whole team was absolutely incredible to work with! Our buying process was quick and could have been stressful, but the Guaranteed Rate Team made it seamless and felt like a breeze. We are so excited to be in our new home and appreciate all the hard work that helped us get here. I would highly recommend Karen and this team to anyone looking for an easy home buying process!