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Today · 9 AM – 5 PM
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Based on 148 star reviews
Based on 165 reviews
Ratings include all 165 reviews. Reviews collected directly from clients are shown only with their permission.

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Terrific step by step communication. Great combination of technology and human touch to help us through the process

I've used them for many years now, and there is good reason. They make the process super simple and smooth. And generally great people to work with. Highly recommend you try them out.
Everyone I worked with was very friendly and helpful!
They reached out with good information and provided a great rate with low fees. They were not pushy on their sales approach and presented different scenarios that I had requested
Excellent customer support from Debra Chmiel and Danielle Sherman.
Streamlined process, quick response times and excellent customer service
Debra is a rock star
Quick responses and easy flow of completing actions assigned.
Fantastic job
Support was great
Great people. Very responsive. Took led on chasing down necessary information from other parties. Clear communications. Weekend support when needed.
Working with Guaranteed Rate was a genuinely great experience from start to finish. The entire process was handled professionally, efficiently, and with excellent communication throughout. Buying a home can be stressful, especially while juggling work, moving, and tight timelines, but the team made everything feel organized and manageable.
The excellent customer service and quick response time.

Debra and the Guaranteed Rate Affinity team were excellent throughout the entire home buying process. Communication was clear, timely, and professional from start to finish, and they made what could have been a stressful process feel much smoother and more manageable. Debra was always available to answer questions, explain details thoroughly, and keep everything moving forward. I truly felt supported every step of the way. I’d absolutely recommend them to anyone looking for a knowledgeable and dependable mortgage team.
Always responsive and helpful
Very responsive and kept us informed throughout the entire process
I was really impressed with how quickly GRA was able to get the funding completed. The mortgage was funded in 13 days (normally I plan for 30 days). And Debra was able to match a lower rate from another lender.
Fast closing, professional employees
Excellent support communication and speed
Lowest rate available.
Very easy to work with
Though there were some hiccups along the way I found the group to go above and beyond in an overall sense to help close this loan.
No written review
Because you asked me to drill sergeant
Debra, Danielle and the rest of the team were incredibly helpful, responsive and supportive of all of my first-time homebuyer questions. I highly recommend using GRA and working with Debra Chmiel!
The team was super helpful in getting everything done before the closing date, answering all of my questions, and being responsive and on top of everything throughout the process.
Great communication, both timely and direct. Able to answer questions quickly and efficiently.
Very helpful
I trust Debra.
Just the best experience. This is my second loan with Debra and team, and can’t recommend them ENOUGH! They make the process SO smooth and easy!

I had an excellent experience working with this mortgage team. Everyone was incredibly helpful, knowledgeable, and responsive throughout the entire process, which made what can often be a stressful experience feel smooth and stress-free. Communication was clear, timely, and professional, and I always felt confident that everything was being handled properly. What truly impressed me was the speed and efficiency. The entire mortgage process was completed in just 15 days, when the typical timeline is closer to 30 days. That level of commitment, coordination, and attention to detail is outstanding. I highly recommend this team to anyone looking for a reliable, efficient, and supportive mortgage experience. From my family we are truly grateful for all your support and time getting us squared away!

Debra was great to work with from the beginning! She was very thorough and straight forward with the process. She made the process simple and easy with the help of her team.

I had such a great experience working with Debra. She was always so helpful and patient, answered every question I had, and honestly made the whole home buying process feel so much easier. I’m really grateful for her help and would definitely recommend her to anyone!
I had a great experience working with Debra. She was always so helpful and patient, answered every question I had, and honestly made the whole home buying process feel so much easier. I’m really grateful for her help and would definitely recommend her to anyone!
Debra C. Went above and beyond she was AWESOME to work with.

Extremely helpful and efficient team to work with! They got us approved and to closing in record time —would definitely recommend!!
Very responsive and helpful
Great service and communications
This was my first time getting a mortgage so I appreciated that the contacts were responsive to my questions. It helped clarify things and make the process less stressful or mysterious.
Great service and very fast!
All were wonderful to me. The transition was smoothly and accurately handled. I felt very comfortable with everyone.
The GRA team assigned to my loan / account were always responsive and kept everything moving along well.
Great communication.
Professionalism, follow up, comment and kindness.
Debra Chmiel, Neil Schwartz, and Sharon Gould were wonderful to work with throughout this whole home buying process. They worked really well with our Realtor, Danielle Fielder!
Every single person we made contact with at Guaranteed Rate was wonderful. Super speedy communication and clear directions.
Debra Chimel is amazing to work with!