Jeff Richards

It was easy

Very knowledgeable and professional

Jeff, Lena, Doug and the rest of their team were wonderful to work with! They moved quickly and answered any questions we had. The portal was very easy to navigate. Moreover, the FlashClose option is top tier. I like that you could review all documents ahead of time. I will definitely recommend Rate and Jeff Richards in the future.

Have used Jeff Richard’s , twice now.. Enjoy working with him

Jul 2, 2025

He’s exceptionally diligent—responsive even late at night to get the job done. If you need someone reliable and committed, he’s the guy.

Jul 2, 2025

He’s exceptionally diligent—responsive even late at night to get the job done. If you need someone reliable and committed, he’s the guy.

May 22, 2025

Jeff and his team at Rate are very knowledgeable and willing to assist from start to finish. The communication I received during the loan process was very prompt and precise. I would not hesitate to work with Jeff in the future.

Apr 24, 2025

Jeff was great! Great communication, direction, advice. Super easy and relatively quick process.

Feb 25, 2025

Had a fantastic experience working with Jeff and his team during my recent purchase. The whole process was incredibly smooth and efficient!

I gave Guaranteed Rate this rating because they made this process go smoothly and they kept me informed every step of the way.

My contact, Jeff Richard's, was incredibly helpful.

Easy to navigate through the docusign process and keeping the customer informed during each step.

Granted I’m not your usual mortgage customer (was at CFPB for writing of the title 14 rules) but the process was exceptional. Only lender to come to the first conversation with best terms. Jeff and his team were great. Digital process worked well.

The process was quick, straightforward, and easy to navigate. The team I worked with was helpful and kind.

Devin was amazing. Being a first time home buyer Devin explained very carefully the whole process

The team did a great job,so easy to work with.

Responsiveness

Very responsive to questions, fast service

Jeff & Brandy were very responsive to all my questions!

Excellent customer service, response time, and personalized assistance.

Superb service provided throughout process. Very thorough with explanation of required documentation throughout loan process. Got great interest rate considering rapid rise of rates during 2022.

Everything was perfect. Jeff Richards was awesome!!!!

Very helpful, efficient, knowledgable staff.

Jan 31, 2022

We had a great experience with Jeff refinancing our home. His expert advice and follow up were greatly appreciated. He made the entire process extremely smooth and easy. We highly recommend working with Jeff and know we will again!

Jan 17, 2022

First class service. I worked with Jeff years ago as a first time home buyer. Jeff was professional, prompt, patient, thorough in his responses and recommendations. I felt confident and well informed through the process. When it came time to refinance, it went without question who I would seek out. I got the best rate both times with Jeff. You really couldn’t be in better hands with this team

Jan 9, 2022

No written review

Jan 8, 2022

As a Realtor, Jeff's team is my go to lender. They are responsive, knowledgeable and close loans on time. I highly recommend Jeff and his team.

Jan 5, 2022

We started with Jeff after a recommendation from a powerful realtor in our area. Jeff took us on (I'm a self employed small business owner) and with my situation it was a challenge. Jeff and his team fought for us and got our loan approved so we could move into our dream home. Highly recommend and you wont regret teaming up with him.

Jan 4, 2022

Jeff and all the Guaranteed Rate team, Thank you for being so wonderful to us during the entire process! It was a seamless, pleasant and positive experience which we attribute to the very professional team. We truly appreciate all of the work put in by the entire staff in making this happen for us! You will always be our go-to lender.

Jan 4, 2022

The best Mortgage team you ever need!, Jeff's team kept us informed in our loan process and made the process very smooth. We will work with Jeff and Guaranteed rate anytime. Try them, you will not regret it!

Jan 4, 2022

Best in class service!

Jan 4, 2022

He was good and willing to work with me securing a loan.

Jan 4, 2022

Because of Jeff, Im a home owner something I did not foresee. Thank you!

Jan 4, 2022

Working with Jeff and his group made the loan process super easy. Thanks!

Jan 4, 2022

Jeff Richards is a wonderful person and I know him since 2010 when he was working with Bank of America. First time I got my Mortgage through him and recently re-financed with his help. Jeff is a true professional polite and respectful, able to provide reliable guidance. I am confident that jeff got the skills to solve any problem! All the best and good luck.

Jan 4, 2022

Jeff was amazing, he walked us through the entire process from start to finish. You want the best? Jeff Richards is the best.

Jan 4, 2022

Very Professional, Efficient, and knowlegable in the field. I would reccomend to my ffamily and friends⭐️⭐️⭐️⭐️⭐️

Jan 4, 2022

I have known Jeff Richard for a long time. I have referred Jeff to many of my friends. So when I was ready to refinance my loan, I had the privileges' to work with Jeff and his teams. I must say that Jeff and his team are very helpful and easy to work with. Also they are extremely organized. I am extremely happy to be able to refinance my loan with Jeff and his team, and I will continue to recommend Jeff and his team to all my friends and family!

Jan 4, 2022

Jeff and his team proved to be no less than an AMAZING lender for us at an unbelievable rate! We were first time home buyers, and Jeff's patience in my mind is legendary when answering questions even after close. His vendor referrals were spot on and his advice was stellar start to post-close. What more is there? Thank you for being there, sir, we more than appreciate your presence in the market and look forward to the next time.

Jan 4, 2022

We worked with Jeff and his team on the original purchase of our home and then years later with the refinancing. Both times we were impressed with Jeff's knowledge and professionalism, his ability to always respond quickly, no matter if I sent a question at the end of the workday, he was flexible, patient, and very informative, clarifying all my doubts. I highly recommend him for any mortgage needs.

Jan 4, 2022

Jeff was very patient and helpful. He worked with me to navigate several difficult situations. As a business owner with student loans, I posed a unique situation that was not straight forward for processing a mortgage. Despite these complexities, Jeff guided me step by step. He was always courteous and professional and displayed excellent communication skills. As a result of his assistance, I got a great mortgage for my home purchase. I highly recommend Jeff and Guaranteed Rate.

Jan 3, 2022

I used Guaranteed Rate when I purchased my home in 2017 and received outstanding customer service. So when I decided to refinance my home in 2020 I used them again. This Team is amazing!

Dec 21, 2021

We have refinanced two properties three times in the past few years. Jeff & his team are very easy to work with & are extremely organized. We are very happy to recommend them!

Dec 20, 2021

It was a pleasure working with Jeff. We connected from the first phone call and made it a smooth transaction. He knows his stuff. Highly recommended.

Dec 19, 2021

Outstanding customer service. Jeff & Team kept us informed every step of the process. We did a Re-fi & pulled some equity out. We will use Guarantee Rate Again for our Mortgage needs. We highly recommend them.

Dec 17, 2021

No written review

Dec 16, 2021

Jeff is a seasoned mortgage loan officer who stays current on mortgage rates and trends. He responds promptly to all inquiries. Highly recommend.

Dec 15, 2021

No written review