Ratings include all 36 reviews. Reviews collected directly from clients are shown only with their permission.
Working with Shaneka was a game changer for this transaction. My client had started with another lender who never answered the phone or returned emails, and things were stalling fast. Once Shaneka stepped in, everything changed.
She was always available, answered calls when we needed her, and even met with my client in person to walk through the signing of documents. That kind of hands on service is rare these days. She and her team got us closed in under 30 days, which made a huge difference for everyone involved.
As a real estate agent, having a lender I can trust and rely on is everything. I will absolutely be partnering with Shaneka again on future deals. If you want a lender who shows up for their clients and goes the extra mile, she is the one to call.
Response from Owner
Shavar, partnering with you on this was an absolute pleasure. Getting everything smoothly across the finish line under a tight timeline takes a dedicated team effort, and I'm so glad we could step in and turn things around for your client. Real estate agents deserve dependable communication every step of the way, and I'm grateful for your trust. I'm already looking forward to our next transaction together!
Great rate, knowledgeable team, smooth process, and fast closing!
KKathryn H.
The staff was helpful, understanding, and knowledgeable
GGretchen S.
Absolutely fantastic experience. We needed a lender who could help us close quickly and navigate VA loan requirements. Shaneka and her team made it happen seamlessly, offered great guidance throughout the process, and secured an amazing rate for us. Five stars all around!
Shaneka is knowledgeable, kind, direct and communicative. She truly goes the extra mile for her clients. I would not necessarily have chosen to work with Rate, had it not been for the many people who recommended Shaneka to me. After working with her, I will absolutely be recommending her to others as well!
Working with Shaneka was an absolute dream!!! She is the consummate professional and from beginning to end worked so hard to get us everything we needed. From the moment we first connected to closing she was on top of every single detail and was always available for any questions we might have. She guided us through the loan process and made what can be a stressful experience flow effortlessly. I couldn’t have asked for a better experience!
This is the second time I’ve worked with Shaneka on mortgage products. She is always prompt, courteous and professional. I will always reach out to her for my mortgage needs.
very patient team helping me, timely responses, i felt very supported during the closing process
KKarisma M.
Without Shaneka my First Time Homebuyer would not be in his Home. She went above and beyond looking for ways to assist Him. Even finding a Down Payment Assistance Program Nationally that Assisted Him. He had been turned down for a Loan by one company and the Other Loan Officer recommended her. Awesome, Caring and Professional.
Shaneka and her team are awesome! They were informative and on top of keeping me on track to complete the different tasks I needed to become a new homeowner. They made the process smooth.
Shaneka at Rate Mortgage was absolutely amazing to work with. She helped my buyer through the lending process and everything went very smoothly from start to finish.
She took the time to educate my client, answer every question with patience, and made sure they fully understood each step of the process. Her communication and follow up were consistent, which made a huge difference in keeping the transaction on track.
As a real estate professional, it means a lot to work with a lender who truly cares about the client experience. I would absolutely work with Shanika again and look forward to many more successful closings together.
If getting it done was in the dictionary Shaneka would be there. Got our client to closing through some challenges all with world class service. Definitely a go to mortgage lender.
Shaneka and her team were wonderful during my home buying process. She took the time to explain everything to me patiently, she had a fast response time, and she knows her stuff!! She never made me feel like a bother with my questions and she got me an amazing rate. Her guidance throughout the process took away stress from an already stressful process. I grateful appreciate all she did for me!
Shaneka Pedersen was so professional and honest about assisting with my first home purchase!I am so grateful for a opportunity to work with Rate Mortgage and Mrs.Pendersen and very impressed with there assistice during the process.I will be recommending Rate Mortgage in the near future to any friends or family looking for honest,dependable mortgage company! Thank you sincerely!
AAaron M.
Shaneka and her team helped me through everything about the whole process
TThomas C.
Shaneka made the process fast and easy. She kept me informed along the way, which definitely made it the experience better for a 1st time buyer.
She made the process very easy. I didn’t have to do anything but give the required documents. Also she let me know I had a couple items on my credit report I had to resolve before she even ran my application. It was a very smooth process. I would definitely recommend her to anyone. It took me two months from the time I decided to purchase a home to closing. I m a very satisfied customer.
I had a WONDERFUL experience with Shaneka Pedersen! She was always so polite, professional and always met contract deadlines! I would definitely recommend her to clients and have used her as a lender many times for my clients. Thank you for all that you do and I’m excited to do more business together in the future!
Shaneka is such an excellent communicator! She always keeps me informed of progress on the loan. She works hard to make sure buyers know exactly what they are getting, or how Rate’s program compares to other loan programs. I know my clients are in amazing hands with Shaneka!
I have worked with Shaneka twice the last 3 months and she and her team work very hard. We had complications with both files but she did find a way to conquer and bring the seller and the buyer to the table on 2 different occasions
Shaneka went above and beyond to make my house purchase both easy and affordable.
JJacob A.
Smoothest, quickest, most professional process I’ve ever done!
DDayton E.
They supported me quite well and were very kind.
JJulio T.
Shaneka was amazing! Super helpful throughout the whole process and we are incredibly grateful!
JJacob J.
Shaneka and her team are very dedicated and very knowledgeable
GGary B.
Rate made the process of buying my new home super easy. The whole process was smooth, fast, and they kept me informed along the way.
RRobert J.
Shaneka was a very valuable resource for my Buyer Clients and I. She was creative, resourceful, and had a caring touch throughout all of our transactions together. My clients really enjoyed her communication style and the education she provided for them as well. I look forward to doing more business with Shaneka.
Shaneka was great! She was very patient and informative. She provided everything we needed, and then some! She took her time to explain everything in great detail, and as a first time homeowner this was greatly appreciated.
