Ratings include all 54 reviews. Reviews collected directly from clients are shown only with their permission.
Lou was ALWAYS available for a call. He made the closing process extremely smooth. Very knowledgeable and helpful. Lou is the best!
Response from Owner
Hey Sam, thank you again for the trust that you and Alexis put in me. Timing a move from Georgia and a relocation can be a little tricky, together we were able to connect all of the dots and close on time. I'll be in touch periodically to see how things are going. Please don't hesitate to call me for any reason. Many thanks and we'll talk soon. Enjoy your new home!
Lou is awesome. Super helpful and great at explaining everything going on during the mortgage lending process!
Response from Owner
Hey Alexis, working with you and Sam on your Colorado purchase was a pleasure from start to finish. The timing with your out of state sale worked out perfectly. I'm so glad I could help make the mortgage details clear and straightforward for you and help to connect the dots along the way. hope you guys are getting settled in. Enjoy your new chapter, and please always feel free to reach out whenever you need anything.
Working with Lou was an amazing experience from start to finish! He was involved even before my buyers began looking, making sure they were prepared and understood the process. Throughout the transaction, he was always available for calls, proactively checked in with me and the listing agent, and kept everyone informed every step of the way. The entire process was incredibly smooth, and his communication and attention to detail were exceptional. His expertise, and dedication made the entire loan process seamless. I highly recommend Lou Tornambe!
Response from Owner
Jennifer, partnering with you on this transaction was an absolute pleasure for me and my team. It's always our goal to keep communication clear and ensure everyone stays fully informed from the initial preparation stage all the way to the closing table. Thank you for trusting us with your clients and for sharing such kind words about our service.
Lou made my home buying experience absolutely easy and quick. He was thorough and very helpful. It was a pleasure working with him.
Response from Owner
Danny, it was truly a pleasure guiding you through the home buying process. As a First Time Home Buyer in Denver, I'm glad we could keep things smooth and straightforward for you from start to finish. Hope you are settled in and enjoying your new home!
My husband and I went to an open house on a Sunday morning and fell in love with the place immediately. We weren’t even preapproved yet, had never made an offer on a house, and had no idea how quickly things were about to move. But, with Lou’s guidance we were sending in an offer by that Sunday evening.
From the first time we spoke with Lou, we appreciated his calming presence in what was an incredibly stressful and overwhelming time for us. His expertise, timeliness, and most importantly his commitment to getting us this house made all the difference for us during this time.
There were times it seemed like it would be impossible, but Lou never gave up and I believe it is for that reason that we not only have our home, but have it less than a month after we began this process.
Response from Owner
Jessica, it's incredible to look back at how fast that Sunday open house turned into your new home! I'm so glad my team and I could bring a steady hand to what can be a whirlwind process. Closing this transaction so smoothly and swiftly in under a month takes real teamwork, and your trust made all the difference. I hope you're both settling in and enjoying every single moment in your gorgeous new place.
Lou did an amazing job getting a loan approved and closed in just over 30 days, even after encountering reluctance from an HOA to provide critical information to move forward with the loan process. Would highly recommended to anyone purchasing a home!
Response from Owner
Dennis, it was a pleasure helping navigate those tricky HOA hurdles to keep everything on track for a fast and smooth closing. Getting the home loan across the finish line in just over 30 days took a focused effort, and I'm glad we made it happen. Thank you again for your help.
Great experience working with Lou and his team! Excellent communication throughout, smooth process, and they got us a great rate and affordable loan costs. Look forward to working together again!
We had an outstanding experience working with Lou and his team. From our very first conversation, Lou impressed us with his knowledge and professionalism. He was able to answer every question we had with confidence and in a way that was easy to understand, which made the entire mortgage process much less stressful.
What really set Lou apart was his responsiveness. He almost always answered our calls and text messages immediately. Even on the rare occasion when he wasn't available, we never waited more than about an hour for a response. That level of communication gave us tremendous confidence throughout the process.
His entire team was equally knowledgeable, efficient, and easy to work with. We always felt that everyone involved was genuinely working with us to get our loan approved and to the closing table as quickly as possible. Their requests for documentation were clear, organized, and easy to follow, making the process smooth from start to finish.
We highly recommend Lou and his team to anyone looking for a mortgage lender. Their expertise, responsiveness, efficiency, and commitment to their clients made what could have been a stressful experience remarkably smooth.
I felt the team at Guaranteed Rate was enjoyable to work with. Items I needed from them were always on time and accurate
MMatthew R.
Lou had our best interest at heart from the beginning, and we quickly came to trust his guidance and opinions. He was thorough, clear, and always prompt in responding to our questions. During a major life decision, Lou made the process feel steady and manageable, and we are grateful for the care and professionalism he brought from start to finish.
SShanna M.
Lou Tournabr is amazing
SSara B.
Lou trieded me like a person not a number.
RRl M.
Communication was amazing and prompt. Everything was explained along the way. Lou is the best!
AAngel H.
I've never worked with a lender before Guaranteed Rate Affinity, so I have no idea what the standard of service should be. That said, they did an incredible job during the entire mortgage loan process. I worked with Lou Tornambe and he was always quick to respond, answered any and all questions, and was there at every step of the process guiding me through everything. It was quick, nothing fell through the cracks, and for someone doing this for the first time in my life I actually understood everything that was happening. Highly recommend GRA!
I’m a professional creative type and financial matters are frequently bewildering. Lou is a capable and trustworthy person who made the whole process of borrowing money as painless and clear as possible, even for me. At this point, I wouldn’t work with anyone else.
Lou and his team are absolutely amazing, total rockstars! We weren’t sure how we were going to land our dream house, but they made it happen so quickly and so easily we were blown away!
Review for Lou Tornambe – Guaranteed Rate Affinity
?????????? (10/10)
We had the pleasure of working with Lou Tornambe not once, but twice—first during the purchase of our home and again just seven months later when we refinanced. From start to finish, Lou was professional, down-to-earth, and exceptionally knowledgeable.
What really stood out was how sincere he was in making sure our needs were met. He always made us feel like a priority, responding to every question—big or small—with clarity and promptness, even on a Sunday evening. Throughout both processes, we never felt stressed or worried. Lou and his entire team made everything seamless and smooth.
We would absolutely recommend Lou to anyone looking for a top-notch, trustworthy loan officer. You won’t find better.
SShana B.
Review for Lou Tornambe – Guaranteed Rate Affinity
⭐️⭐️⭐️⭐️⭐️ (10/10)
We had the pleasure of working with Lou Tornambe not once, but twice—first during the purchase of our home and again just seven months later when we refinanced. From start to finish, Lou was professional, down-to-earth, and exceptionally knowledgeable.
What really stood out was how sincere he was in making sure our needs were met. He always made us feel like a priority, responding to every question—big or small—with clarity and promptness, even on a Sunday evening. Throughout both processes, we never felt stressed or worried. Lou and his entire team made everything seamless and smooth.
We would absolutely recommend Lou to anyone looking for a top-notch, trustworthy mortgage lender. You won’t find better.
Review for Lou Tornambe – Guaranteed Rate Affinity
⭐️⭐️⭐️⭐️⭐️ (10/10)
We had the pleasure of working with Lou Tornambe not once, but twice—first during the purchase of our home and again just seven months later when we refinanced. From start to finish, Lou was professional, down-to-earth, and exceptionally knowledgeable.
What really stood out was how sincere he was in making sure our needs were met. He always made us feel like a priority, responding to every question—big or small—with clarity and promptness, even on a Sunday evening. Throughout both processes, we never felt stressed or worried. Lou and his entire team made everything seamless and smooth.
We would absolutely recommend Lou to anyone looking for a top-notch, trustworthy mortgage lender. You won’t find better.
SShana B.
Lou was very helpful, answered our questions and explained things to us well. He was also easy to contact or he called back quickly.
CCurtis N.
I loved how smooth and innovative the whole process was. There are features like the flash close documents that made it so fast and simple. Communication was great, couldn’t have asked for a better experience!
BBrittaney R.
Because they were able to explain everything to us even tho we didn’t know anything about buying a house, not only that but made us feel like family.
DDaniel A.
We closed on our refinance less than a month after starting the process and dropped our payment by a little over $300
RRaymond K.
Lou Tournabe was amazing throughout our entire process.
SSara B.
Lou was fantastic to work with!
JJohn M.
Lou made that process simple and straight forward. He made sure I understood everything on every step of the way.
AAnthony R.
Responsive and easy to work with
JJessica K.
Lou Tornambe and his team made the whole experience very exciting and easy. I would recommend them to anyone looking for a mortgage.
TTaylor R.
They did a good job getting me through the process and did it extremely fast
BBryan C.
The GR team was engaged, responsive and communicative at every stage of the process. Very professional.
DDaniel H.
Everything was explained clearly throughout the transaction – and every next step was explained thoroughly
SStacey D.
Great communication throughout the process.
TTyrel B.
Lou made himself available at all hours for our technical and philosophical questions alike.
TTyler K.
They were very easy to work with and got all of the things I needed done
RRobert C.
Lou was great to work with, answered all of our questions and the benefits that GRA offers for veterans are so great!
SStacey G.
Closed ahead of schedule with zero difficulty
RRaymond K.
Lou always makes our experience amazing.
SSamantha V.
Past experience was good
DDaniel K.
Excellent handling of the documents and communication
MMarina N.
Very knowledgeable 7 helpfully.
FFranklin H.
Even when I made errors, GRA helped fix them.
TTravis W.
Worked with Lou Tornambe and had just an above and beyond satisfaction with him. He went above any one else could have ever done for me. I've talked to many others as I began my house buying experience and Lou by far had the most skills and knowledge than anyone I have talked to. He went well beyond what he needed to do to help educate me and through this process.
EErick Y.
Lou was fantastic at helping me through the loan process.
