Polo Olaiz

Ease and professional

It was very understanding and quick to apply.

Great customer service and our loan officer was great. But our under righter was less than easy. He kept asking for proof of our address when all he had to do is look that we already had an account with Rate.

It was a smooth process.

Polo did great with refinancing my home. The process was easy and straightforward. Whenever I had a question Polo always responded quickly. I would definitely recommend Polo for your mortgage needs.

Everyone was great

The whole process from start to finish was great. I was a little bit skeptical about an online process, but it actually was easier than in person. I was able to track status of every step easier too. Our lender did an exceptional job as well.

Polo and Matt were great at communicating everything going on in the loan process. Guaranteed Rate made the process easy and led us through the difficult parts pertaining to the title agency.

Aug 5, 2025

No written review

Aug 1, 2025

Polo was absolutely fantastic through our refinance. He stayed on top of everything and always answered our inquiries quickly.

Jul 17, 2025

Polo was by far, one of the best lenders that I have ever dealt with. He is very knowledgeable, prompt & very down to earth. Whenever I had even the smallest question, he was so quick at getting me an answer & explaining it to me in great detail. He definitely went above & beyond in helping my husband & myself with our refinance loan. I highly recommend him & would definitely use him as a lender again in the future!

Polo was by far, one of the best lenders that I have ever dealt with. He is very knowledgeable, prompt & very down to earth. Whenever I had even the smallest question, he was so quick at getting me an answer & explaining it to me in great detail. He definitely went above & beyond in helping my husband & myself with our refinance loan. I highly recommend him & would definitely use him as a lender again in the future!

Great communication and readily available

Everything went great

Our Rate team was exceptional and listened/responded to our questions/concerns in a positive manner.

Apr 2, 2025

I recently refinanced my loan with Polo at Guaranteed Rate, and the experience was excellent! He was professional, knowledgeable, and always available to answer my questions. Polo guided me through the process smoothly, ensuring everything was transparent and stress-free. I highly recommend Polo for anyone looking for a reliable loan professional!

This was a very frustrating process with a lot of back and forth, but admittedly, we had some stuff crop up that was our own doing that probably would have derailed this loan with most companies.

Polo was amazing

The invaluable assistance and expertise throughout the loan process, the knowledge and guidance were instrumental in helping us close our loan smoothly and efficiently.

Jennifer and her team do an amazing job!

i like the Services

Absolutely stellar communication and customer service. Alex, Matt, and Alexis were friendly, super smart, and made it easy.