Shelby Mumman

I wanted to express my sincere gratitude and provide an outstanding review for Shelby, who managed the mortgage processing for my investment home at the Cordillera by KB Homes community. Her performance throughout the entire process was truly exceptional. From the outset, Shelby demonstrated remarkable professionalism, expertise, and a genuine client-centric approach. Communication & Responsiveness: She maintained flawless communication, keeping me updated at every stage and responding to all questions promptly, often on the same day. She turned complex industry jargon into simple, understandable terms, ensuring I felt informed and confident in all my decisions. Efficiency & Problem-Solving: The entire process was seamless and stress-free, a testament to her incredibly efficient and effective work process. When specific challenges arose related to financing an investment property, Shelby proactively identified and resolved potential issues before they could cause delays, preventing any eleventh-hour surprises that can often plague real estate transactions. Expertise in Investment Financing: Her deep knowledge of different loan programs and options, specifically for investment properties, was invaluable. She ensured we secured favorable terms that aligned perfectly with my financial goals for this investment. Overall Experience: Shelby went above and beyond her standard duties, acting as a vital link between all parties involved, including the builder (KB Homes), title company, and me, the borrower. She made a potentially complex process easy and efficient. I highly recommend Shelby to anyone needing mortgage services, especially for investment properties or new constructions. Her dedication, attention to detail, and ability to deliver a smooth experience are truly top-tier. She has earned a customer and a reference for life.

We are very happy with the experience we had. We feel we were listened to and our questions were answered efficiently.

It was great to work with Shelby. I got timely answers for my doubts/questions. Thanks for the great collaboration

Everyone within the KB Home team was wonderful and made our first time buying a home experience spectacular.

Shelby was always available when I had questions. Very knowledgeable and super nice!

Shelby is AMAZING! She was incredibly helpful and so patient with our all questions/concerns.

Shelby made our Loan Process seamless as possible.

We like the service

Thank you for your support.

Shelby was very communicative and helped us through the hurdles we had of getting our loan. She kept telling us she was going to make homeownership happen for us. I could email, call or text and she would respond in a timely manner. She was very accessible which helped during those nerve racking moments!

We were working from 2000 miles away on the home finance build and closing, and email and phone was very important, particularly with several time zones.

Very responsive to my inquiries, very friendly to work with, if she didn’t have answers she’d make sure to get them for me. I felt taken care of and heard throughout the entire process.

Shelby was there to answer questions and keep us updated through out the process of buying our new home

Our first home buying experience with very little knowledge of how it all works. Shelby made the whole process so easy. Coordination, providing clarifications etc. All went so smooth, the experience will always be remembered. Thanks Shelby for all your guidance and patience.

Shelby was very professional, knowledgeable, helpful, friendly, efficient and personable. She went out of her way to explain and to help me understand the process. She was prompt to return phone calls and emails and went out of her way to get to know me as a person. She made this complicated process easy and I enjoyed working with her.

Communication is very important. When we had it, it was very informative

Shelby was great with communication! As a first time home buyer I really had no clue on my end what to expect and before the process I felt overwhelmed! Once Shelby reached out I felt at ease knowing I had somebody to ask questions and walk me through the process. Thank you for making me experience so easy to allow me to keep the excitement of buying my home!

Shelby was on her game, very responsive and attended to every question and need!

Constant support and updates

Open communication, constant check-ins, proactive, and pleasant!

Quick response and service

good service

Very informative and helpful.

Very response and went the extra mile for me

We had some issues in the beginning and Shelby really stepped up

Everything

Shelby has excellent customer service and very knowledgeable in figuring out the best monthly mortgage to my best interest. She is highly professional and an asset to KB Homes. She made sure my interest rate will be locked in so I can live comfortably and happy in my new beautiful KBhome.

She communicated great!

Everyone was very professional and catered to our needs without hesitation. Very HAPPY with the overall experience. Thanks!!!

Shelby was very responsive to my needs. She was very prompt in returning my phone calls and emails. I appreciated her.

Shelby was very helpful and informative in regards of the loan. This is my first time purchasing a home and the experience was great.

Shelby took care of our mortgage rate very seriously. she locked in a good rate for us.

The great communication

Shelly is helpful. Without me asking, She was able to log me in a good rate for my loan. She helped me out all the way to the loan approval. Great service.

KB team was always there for us, all the way through..

Questions were answered right away and every step of the way.

Shelby was incredible. She was always quick to respond with accurate and reliable information. Shelby was kind, patient, and professional with us during the entire process. We were grateful to have her as our rep and she is an absolute asset to KB Home.

Shelby is very pleasant person to work with, one of the best. Very patient and knowledgeable with her job, she take her time to explain the process of the lone, she has a people personality, always a delight to talk with, she’s the best I enjoyed and she a joy to work with. Janet Freeman

Shelby Mumman was very patient, kind, and understanding when I repeatedly asked the same questions. She was able to correct important mistakes on the closing documents before signing. And guided me through all the other documents that were wrong. Thank you Shelby for going above and beyond your job description. You made a nightmare bearable. God bless you for caring about your clients .You will be truly blessed.

This was my first time buying a home this experience was great

Shelby is answering all the question and helped me throughout the process. She is very proactive and approachable. Thanks again for all your support.

Shelby is very responsive, informative and knowledgeable and is a great partner to us during whole process.

Shelby was great to work with. Was transparent during the process and worked with me to get the best possible rates with the most competitive options.

Good customer service and responsive to answering any questions, good people.

Ms. Mumman is very professional and knowledgeable in her field. She answered all my questions.

Shelby described everything to us and despite the delays, was there helping every step of the way. If we could also have her as a realtor, we would. She went above and beyond and did multiple jobs all at once. I can’t say enough good things. We really would not have been able to close without her in more ways than one.

Shelby was very knowledge, a pleasure to work with and helped get my mortgage closed under a very tight timeline.

Shelby was personable, listened, took action on items quickly, followed up with responsive to phone messages, helpful in pushing on the title company as needed.