Joe Roberts

Joe was very professional and willing to help.

He was always accessible to give us advice that would ultimately serve out best interests

*thumbs up emoji*

I was assisted from beginning to end until I finalized my purchase

Joe reached out when necessary and honestly had I answered the phone more it would have been an excellent experience. Where I struggled was on the emails. They were written technically for people who understand mortgages and if you don't, you either had to call or Google. If I called he would answer so thats on me. Just more explanations on emails would be nice.

Joe was responsive, timely and provided needed information and guidance. Overall, my experience working with Joe was flawless and very professional. I will be glad to work with him or refer my friends, if and when future needs arise.

Good communication and he’s very patient

Quick and easy

At the beginning we had a horrible experience with Yesmary Cintron, then Joseph Roberts stepped in and turned the whole thing around to a positive experience. Joseph Robert is AMAZING!!!

Excellent Communication.

Joe was very clear and communicative throughout the whole process. Answered every question I had and we closed on a great deal. Top notch!

Prompt responses and service

The experienced that we had we Joe was amazing very communicative, friendly on top of everything, letting us know how the process was. It was our first time buying a home and he made it all worth it. Thank you Joe you are a great person to work with.

Well, in the beginning of my experience with KB I had a different loan officer, which was really really bad experience to start the process of locking in interest rate, etc. But near the end of my experience, Joe took over and was absolutely wonderful to work with to finish buying our home. He was always very nice and helpful and flexible on availability, reachable by text, phone or email even up to 8pm the night before for questions! Thank you Joe.

Not being Joe’s fault I would say KB needs to be more in touch with the reality of how the new construction process is when giving someone an estimated closing date.

Joe was great

Joesph was great! We are first-time home buyers and Joe answered all our questions right away, even answering in different ways until we understood. He is very knowledgeable and always made himself available! The entire process was smooth overall.

This was our first time purchasing a home! Everyone made the process very easy to understand and communicated wonderfully.

Joe was very helpful and made the process very easy!

Good service

Joe, was very kind, and follow up with me often, making my buying loan process really stress free

Buena comunicación, amabilidad y profesionalismo en el tema, asesoramiento oportuno con información concreta.

Thank you!

Joe was very informative and gave us a lot of good options. I do think the patience with buyers could be a little better, but other that that, everything else was good.

Joe Robert have shown compassion and very positive vibes toward my process. He is a man that understand and he was the man that made this a great experience. I can't stop thanking him for this opportunity to become a homeowner 🙂

Joe was incredible! He and DelJuana were the best part of our home buying experience. This was our second time buying a home, but first new construction. I can honestly say if I had the chance, I would do it all over again because of Joe and DelJuana and only because of them. They were so communicative and were eager to help with every turn even when it didn’t directly relate to them. They never made us feel dumb or silly. They were always a phone call away and were quick to call before sending any emails to ensure we understood and could ask questions. In a world where the customer experience has been changing negatively recently, Joe and DelJuana were an incredible reminder that amazing people do exist to help you along the way when it comes to huge life events like buying a new home. They treated us like family. I could go on for days, so thank you to Joe and DelJuana! You both deserve raises because you helped us see the joy waiting for us at the end of our construction journey! Now we are sitting in our new home reflecting on the wonderful experience you provided.

He was proactive, honey, kind and beyond timely with support and communication

Help was always a call or email away. Responses are swift and all my questions were answered.

Great communication and honest advice

Always available and attentive.

Good communication

Great communication, constant communication, smooth process, very clear and professional

Joe was always available for any questions and responded to emails so quickly even after hours. We really appreciated his timelines and communication.

Very informative and responsive

Joe made it great!!!!!

He was great on costumer service, asking for documents. Answer all our questions.

Joe was very informative and respectful. My husband is going through a medical life event and Joe went out his way to ensure our plans stayed in order. We are grateful!

Joe was very informative and he responded promptly any questions that we had. He went above and beyond trying to answer questions we had, or reaching out to other departments for answers that might not have been directly in his scope. Very professional.

Joe was very responsive and answered every question we had! We appreciate his help so much!

Joe was always available for questions and suggestions when I needed him. He was always professional and fast with getting back to me. Excellent customer service

Everything went great and Joe was very helpful throughout the whole application and closing

Wow! Made buying a house such a breeze! I was new to home buying, and have heard horror stories from friends and family about terrible agents. It was professional and personal! They never made me feel uncomfortable and helped me every step of the way! Highly recommend.

Joe made us feel at ease, was extremely patient and understanding, and really worked hard to ensure we could get our loan. Top notch service! Do not change, please.

Communication from the beginning was super important and I received support and information when I needed it, the process was very clear and the help to clarify any concerns was always the best.

More communication the last days plus day of closing

The whole process was too dragged out

Joe was very understanding and helpful throughout He explained everything to us at our level. The entire process moved very smoothly. We would highly recommend this service to our family and friends because of the great experience we had with Joe Roberts.

Joe is very helpful, and attentive. Whenever needed, he took time out to answer a lot of our questions being first time homebuyers. He was very reliable with answering our calls and emails in dire situations, and helped to move our loan forward to best of his ability.

Joe was very helpful and attentive to our needs regarding the application and loan process. He was so comfortable to work with. He still maintained professional demeanor but at the same time was extremely simple with us. Very high praise for Joe. He is an asset to KB.

Joe was excellent throughout the whole process.