Branch Manager/Regional Renovation Manager · NMLS# 296179
Today · 9 AM – 5 PM
Office hours
Based on 175 star reviews
Based on 184 reviews
Ratings include all 184 reviews. Reviews collected directly from clients are shown only with their permission.
Exceptional! Indu was professional, knowledgeable, and compassionate. Her VA construction loan expertise helped guide and patiently reassure our family during the process the contractor process. Thank you!
Response from Owner
Thank you Eduardo for your kind words. It has been our honor to work with you and get you closed on time.
I wholeheartedly recommend Rate Mortgage—and specifically Indu Kapoor, Trisha Thomas, and Reema Sagar. After more than four months with a previous lender, I was still waiting without a dependable closing timeline. The future of my purchase had become unclear, and changing lenders at that stage felt both necessary and daunting. Indu, Trisha, and Reema stepped in with experience, urgency, and a clear plan. Indu provided knowledgeable leadership and understood the specialized renovation-loan process. Trisha managed the details, communicated exactly what was needed, coordinated with the other parties, and kept conditions moving toward completion. Reema helped organize the team, establish clear roles, and support the process from beginning to end. They worked directly with my realtor, Kyra Tabor, Stewart Title Texas City, the contractor, the HUD consultant, the insurance team, and everyone else involved. They reused the work that could be carried forward, identified what still needed attention, and actively drove each item to resolution. In just 12 days, Rate Mortgage turned months of uncertainty into a clear to close. If you are looking for a mortgage team that is experienced, responsive, organized, kind, and willing to take ownership, Indu Kapoor, Trisha Thomas, Reema Sagar, and the Rate Mortgage team are the people you want handling your purchase.
I wholeheartedly recommend Rate Mortgage—and specifically Indu Kapoor, Trisha Thomas, and Reema Sagar. After more than four months with a previous lender, I was still waiting without a dependable closing timeline. The future of my purchase had become unclear, and changing lenders at that stage felt both necessary and daunting. Indu, Trisha, and Reema stepped in with experience, urgency, and a clear plan. Indu provided knowledgeable leadership and understood the specialized renovation-loan process. Trisha managed the details, communicated exactly what was needed, coordinated with the other parties, and kept conditions moving toward completion. Reema helped organize the team, establish clear roles, and support the process from beginning to end. They worked directly with my realtor, Kyra Tabor, Stewart Title Texas City, the contractor, the HUD consultant, the insurance team, and everyone else involved. They reused the work that could be carried forward, identified what still needed attention, and actively drove each item to resolution. In just 12 days, Rate Mortgage turned months of uncertainty into a clear to close. If you are looking for a mortgage team that is experienced, responsive, organized, kind, and willing to take ownership, Indu Kapoor, Trisha Thomas, Reema Sagar, and the Rate Mortgage team are the people you want handling your purchase.
When it comes to attention to detail industry expertise and clean paperwork Indu delivers I purchased my home after my friend suggested her and she worked with full honesty and integrity. Our loan successfully completed and we are now in our own home Thank you Indu and Rate Team
Awesome service in timely manner
Everything went so smoothly. My team was very personable and worked with kindness and flexibility to meet my needs.
Because the loan officer was easily accessible, straightforward with numbers, and we were clear to closed the deal in 14 days.
Indu and her team were very patient and did everything to get me the best rate and tried to make the process as smooth as possible for me
Competitiveness and aggression
We had a phenomenal experience working with Rate! Indu and her team were really helpful and took a hands on approach that helped us close on time! We valued the time they took to make sure everything we needed was there and explained why. The customer service was amazing. Thank you Indu, Reema, Michelle, Kelly and anyone else that helped in the process. You guys are amazing!
I was introduced to Indu Kapoor by my real estate mentor back in the spring of 2015, and I’ve worked with her on 10+ closings since then. She is the definition of a true professional—efficient, reliable, and incredibly responsive. Her turnaround time is unmatched; she’ll even reply during family dinner time. Indu consistently goes above and beyond to ensure every transaction gets to the finish line smoothly. I’ve yet to meet her in person, but I’m hoping to finally make that happen this year. Thank you again, Indu, for all your help with our latest transaction and for being such a valuable part of my team
Indu Kapoor is the wizard of finance. So thorough and accurate, she creates the best deal. Indu is a pleasure to work with. I appreciate how she frequently kept me informed to move the process along quickly. Whether she is helping me or serving the clients of my real estate agent wife, her work is superb. Reservations? None!
Awesome service
prompt response and customer friendly management
Very smooth process from pre-approval to closing! Also we got Cleared to Close in less than 2 weeks.
My experience with Guaranteed Rate was so good and smooth.
I just want to sincerely thank you for leadership and guidance throughout my loan process. Your clarity, responsiveness, and confidence made a significant difference, and I truly appreciate the trust you placed in helping move my application forward. I am grateful for your support and for making what could have been a stressful process feel manageable and straightforward. Thank you again for everything.
Very quick and smooth process, from pre-approval to closing! Such a great team to work with, who helped us get cleared to close on our mortgage is less than 2 weeks!
It’s was a very seamless process
Indu is consistently diligent and has an exceptionally strong sense of responsibility, it would be extremely difficult to find someone like her elsewhere.
Easy to work with
Indu has been great to work with and the loan closing was smooth as expected
Indu and her team are extremely good and get the job done with amazing customer satisfaction and unbelievable knowledge on what needs to be done end to end Highly recommend
Indu was fantastic
Helpful and Assisted me all throughout the process, reliable and fast gets the job done for me.
I am very pleased and satisfied with the staff
Excellent service Highly recommended
Thank you for you and your team, my transaction was made simple because of the knowledge and expertise of each one of your team member and your leadership. Appreciate it very much, in building my legacy to my family and a partner in my business and investments.
Guaranteed Rate was wonderful to work with! Indu and her entire team were on top of it every step of the way. Highly recommended!
She was extremely helpful, transparent, and responsive throughout the entire process.
Indu and her team at Guaranteed Rate were amazing to work with. They were transparent, responsive, and moved very quickly. I got a competitive rate off the bat, and in the moments before closing, was able to lower my rate even further. Despite the moving pieces, they were able to lock it in on less than a day’s notice, with no delays in Closing. Would highly recommend her to anyone looking for no nonsense, white glove service. Thanks Indu!
No written review
My experience with Indu and her team at Rate was outstanding from start to finish. The team was professional, responsive, and proactive in guiding me through every step of the mortgage process. Communication was clear, timelines were met, and I always felt confident that I was in good hands. I highly recommend Rate to anyone seeking a smooth, stress-free mortgage experience.
Indu, thank you and your team SOOOO much for your help. You are the absolute best!
We worked with Indu on our mortgage, and she was absolutely wonderful! She explained everything clearly, kept us updated throughout the process, and made sure we got the best terms possible. Indu is professional, knowledgeable, and genuinely cares about her clients. Highly recommend her!
Excellent experience
Guaranteed help us a lot in closing loan, really helpful. Professional and accurate, better solution.
No written review
Working with Indu Kapoor was hands down one of the best experiences we’ve had during the home financing process. She made a potentially overwhelming experience feel smooth, transparent, and completely manageable. From our very first conversation, Indu was incredibly responsive, patient, and thorough. She took the time to explain every step, answered every question and made sure we always felt informed and supported. If you’re buying a home and want someone trustworthy, experienced, and truly exceptional on your side, Indu Kapoor is the one. We can’t recommend her highly enough! Muhammad Siddiqui
AnnaMaria and team were awesome, helped us through the entire process and answered any questions we had. AnnaMaria even responded to text message as late as 11PM, she is the BEST!
The team were very helpful and thorough.
Customer service and responsiveness to everything was excellent. I would definitely recommend Indu to anyone looking for a mortgage.
Indu was very diligent and guided through the process . Her guidance made the process easier
I am a real estate broker and who had the privilege of working with Indu on a personal level as well as with many clients over the years. She is awesome and such a blessing! I look forward to many more years, working with her.
Great support and care for customer.
Quick and friendly support staff
I am giving this rating because they have loan officer like Indu Kapoor. I wanted to share my experience with Ms. Indu Kapoor who provided exceptional service during my recent home purchase. Ms. Kapoor's expertise and dedication made the loan approval process remarkably smooth. Thanks to her assistance, I was able to close on my home in just ten days.
The service provided by the team was nothing short of exceptional; and, it was an absolute pleasure working with them.
Indu and team were exceptionally professional and thorough. I will definitely use their services in the future❤️. Great company and amazing team.
No written review