Michael McCollum

Oct 28, 2026

Exceptional service Michael goes above and beyond when it comes to customer service. He’s always working early morning after hours he responds. Thank you so much. May God bless you and yours.

Jul 27, 2026

Michael McCollum at Certainty Home Lending is an amazing person to work with. He is honest, caring, and loves what he does. He will go above and beyond to figure out a solution for you to be able to have your dream home. Your not just another client to him, he treats you like you family. I would recommend him in a heart beat!

Jul 1, 2026

Michael was very resourceful and helpful. Found us the best way to bridge a purchase with a specialized asset loan. Closed yesterday and now moving in. Great service.

The whole way through, Michael McCollum walked us through the loan process with expertise and shrewdness. He guided us towards what made sense for our situation. The website was clunky when it made both me and my husband upload some of the same documents. All in all, the experience was a good one.

Guidance from mortgage broker on mortgage products and platform making the process easy.

May 31, 2026

I can’t say enough about the service we received from Certainty Home Lending. MICHAEL and his team went above and beyond and I would highly recommend them to any family looking for assistance with funding for their home. Dreams. If I could give 10 stars I would. Thanks again for all that was done in order to have me and my family enjoy our new home.

Michael helped SO much and was available everytime we needed to discuss a matter. He explained everything to us in detail and kept us updated a long the way. He was efficient and fast and helped us make a decision on what our best options were. Highly recommend!

They were able to close on my home in 14 days! Very honest, very thorough, Mike went above and beyond to even reach out to my job for things I no longer had access too. Ashlee was simply amazing. She was like a homegirl even though we had a business relationship. She was definitely on top of things. It also helps that I was on top of my stuff and gave forms and documents as promptly as possible. Such a great team to work with. I could wait to meet Micheal in person!

Michael was so helpful during the process. I could not have gotten through this without him. He is an excellent person and great at what he does! I was so nervous to buy my first home and he was so patient with me.

because I was satisfied with my service

Feb 9, 2026

Michael is amazing! He was so patient and kind through all of my questions and concerns buying my first home! I would recommend him to anyone buying a home!

I have a relationship with Certainty this was not my first experience

Dec 14, 2025

Michael helped my husband and me purchase our first home, and we are so grateful for his support and expertise throughout the entire process. Going into it, we knew absolutely nothing about the home-buying process, but Michael was incredibly kind, patient, and extremely knowledgeable. He took the time to answer our many questions and was always willing to jump on a call to walk us through any situation that came up. Michael and his team worked diligently to get us approved and remained highly communicative and responsive all the way through closing. We truly could not have asked for a better lending experience and would highly recommend Michael and Certainty Home Lending to anyone looking to purchase a home.

Michael was superb at communication and assistance. We hadn’t purchased a home in the States in almost 25 years so were in need of some guidance and he made it painless and easy. Highly recommend!

Michael is absolutely amazing. We have worked with him twice now and every time he is so kind and helpful and explains everything completely and makes sure I understand it. He always answers my calls or texts. The first time we bought a house we used someone else before we knew about Michael and that guy for the entire process I talked to him on the phone once for about 5 minutes. Michael would talk to me on the phone for 30 minutes to an hour multiple times answering my questions and helping us make the best choice for our family. I will definitely tell anyone who needs a mortgage to contact him.

Anna and Michael were a pleasure to work with every step of the way! Then also made my experience very smooth and were very helpful with any questions or concerns I had.

Jul 26, 2025

Michael McCollum is by far the most helpful, prompt, and efficient loan officer I have ever worked with. He is ethical, kind and is creative so as to whoever needs a loan, he is going to figure out. I’ll only use Michael for the rest of my loan life!

May 29, 2025

Michael and his team are excellent! He is very knowledgeable, thoroughly explaining everything throughout the process. I can’t say enough great things about them! They treated me like family. I have never had a better experience conducting business!

Working with Michael was truly a fantastic experience from start to finish. Michael was patient, knowledgeable, and always quick to respond. He took the time to walk us through every step of the mortgage process and made sure we understood all our options. Michael genuinely wanted to make sure we found the best solution for our financial situation and our home ownership goals. He was proactive, organized, and kept everything moving smoothly, which made the entire process stress-free. Thanks to Michael’s guidance and support, we were able to close on our dream home with confidence. I highly recommend him to anyone looking for a trustworthy and dedicated mortgage lender!

Because everything went well and working with Michael he is extremely great at his job

I cannot begin to express how well this company has thoroughly provided a quality service. Very professional and courteous to my needs and I greatly appreciated it.

Great Experience. Michael Mccollum had always help me well in my loan needs over the years. He had great tools that help me understand my best options.

May 3, 2025

Michael is the best !!!! This was a adventure and he made this happened. He worked so hard getting everything just right!!!!!

Apr 24, 2025

Michael and the entire staff at Certainty were knowledgable and efficient and helped at every step in our home-buying process. They made a complicated and stressful endeavor much easier and less intimidating.

Apr 14, 2025

Absolute AMAZING service. I cannot begin to tell you from start to finish how impressed I am with this lending company. Michael McCollum practically hand walked me through this process. This is my first home and with obvious anxiety, it was refreshing to have a company who understands those feelings and provides the support and knowledge needed to acquire THE DREAM! Michael provided me with a thorough snapshot of my finances and ability to purchase. It was so simple to analyze the information and gave me the blueprint needed to start my process. He is more than a Lender. At the end of the process you cannot help but call him Friend. I would 100% recommend this company

Absolute AMAZING service. I cannot begin to tell you from start to finish how impressed I am with this lending company. Michael McCollum practically hand walked me through this process. This is my first home and with obvious anxiety, it was refreshing to have a company who understands those feelings and provides the support and knowledge needed to acquire THE DREAM! Michael provided me with a thorough snapshot of my finances and ability to purchase. It was so simple to analyze the information and gave me the blueprint needed to start my process. He is more than a Lender. At the end of the process you cannot help but call him Friend. I would 100% recommend this company

Michael worked with me every step of the way, and made the whole process as easy as it could be.

Certainty Home Lending received a high rating due to consistent positive feedback regarding their fast, efficient loan process, competitive rates, excellent customer service, and a focus on personalized attention, making them a reliable choice for borrowers seeking a smooth and transparent mortgage experience; essentially, they are considered an "excellent" option for many home equity loan. very supportive loan process.

Exceptional experience with Michael McCollum and the Certainty lending team! Communication was flawless, application process was seamless, and everyone was very east to work with!

Feb 25, 2025

Fantastic experience with Michael and his team at Certainty! All aspects of the application and approval process were extremely seamless and Michael and team worked tirelessly to make the experience very customer friendly. Could not say enough about how much I appreciate all of Michael and team's hard work helping me get the home of my dreams! Use this team with the utmost of confidence!

Very easy to communicate with. Questions were answered promptly.

Michael McCollum was amazing. He never got tired of all our questions and tirelessly kept searching for the option that fit our situation.

Best folks with wonderful patience for Al the computer work. B tough for out of state folks. Bryce

This time was easier to get a loan. Michael was very attentive, he answered questions and concerns asap.

Excellent customer service.

Michael, Keren, and Ashlee were so helpful through the whole process. Michael explained every detail

Michael McCollum was fantastic. Helpful every step of the way, even with questions that weren't his job to know.

Outstanding/Excellent process and superb Manager and other Employees.

Michael McCollum was amazing! He was very communicative, informative, and always available for even the smallest questions. He was transparent with any bumps we encountered and truly there with all the information, which is very comforting being a first time homebuyer. In the end, I got the townhouse I loved and both he and Eric Robb (real estate agent) fought for me in the end.

It was quick and very organized.

Great tools with analysis comparisons and very attentive lender

Everything was perfect and smooth be help of Michael McCollum.

I loved how well everyone assisted with the process and helped me understand everything

Loved working with Michael, Sharon and the whole team!

They kept me informed the entire time. Was very informative about different loans and my options. When I didn't understand something, the team explained. They were only a phone call away and never made me feel like a bother. Such a wonderful company!

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I’ve purchased two homes through Michael over the past few years. He made the entire process so easy and painless. Both times we were able to get an incredible rate. Any questions that we had he was able to answer for us in a timely manner. I highly recommend his services.

Michael worked with us to make sure we got the lowest possible interest rate and were able to pay off higher interest rate debt when we refinanced. Highly recommended.

Goes above and beyond for his clients. Very knowledgeable

Michael and his team worked around the clock to make sure we were happy with our first home purchase. We were previously with another company that treated us as though we were inconveniencing THEM. Fortunately, our realtor recommended Certainty Home loans to us. The transition was smooth. Micheal treated us like we were priceless. We are very happy with our experience! I would recommend this company 10/10.