Ruby Santos

Nov 1, 2026

No written review

Ruby and Randell were amazing to work with. They were extremely responsive and helpful every step of the way!

The whole team has been incredibly helpful and responsive.

Great customer support and service.

No written review

I had an excellent experience working with Guaranteed Rate Affinity. The staff were extremely attentive, supportive, and encouraging throughout the entire process. They took the time to answer all my questions, gave me a lot of helpful advice, and made the home-buying process feel easy and stress-free. I truly appreciated their professionalism and guidance every step of the way. Highly recommend! Ruby and her team were amazing!!!

They communicate well, are personable, friendly and professional

No written review

every member of this team was kind, knowledgeable and professional

the group of people that helped me were very supportive and considerate of my situation.

Prompt , platform

Ruby and her team were great!

Ruby was outstanding. Her customer service every step of the way was very supportive. Her whole team was efficient, professional, and knowledgeable, which speaks well of her leadership. I highly recommend her!

Guaranteed Rate Affinity changed our lives completely. Working with Ruby and her team helped us cross the finish line after a negative experience with a different lender. Highly recommend!

Excellent customer service. Ruby, Randell and Nic were very attentive

Incredibly fast and efficient setvice

The team was great to work with. Ruby made us feel like she real cared and had our interest at the forefront of her mind.

Ruby and her team could not have been any better! They were amazing. Ruby was available to us whenever we called or sent a text. She even contacted us on her own to check in. We had complete trust in Ruby’s ability to help us obtain a mortgage. Buying a home can be stressful and knowing that we had the best working with us was a huge relief. In addition to her exemplary skills, knowledge and dedication to her job, Ruby was also warm and friendly. It’s hard to imagine having gone through this process with anyone else. We highly recommend Ruby Baranowski and Guaranteed Rate Affinity to anyone in need of a mortgage!

Easy to work with and very helpful

Extremely helpful and fast responding representatives, addressed all my questions promptly and guided me through the process step by step

Cause Ruby and team are amazing.

Everyone involved in the processing of my loan was a pleasure to work with. The communication level as A plus.

They were so helpful and seemed to really care about their clients. I felt I could trust any advice they gave me.

The staff are super friendly and happy to help you out with any little problem you might have. Very patient.

Easy to work with. Got everything done in a timely fashion

Helped me all the way through the closing

Every person we dealt with at GRA was personable, attentive and professional.

The team was responsive and transparent from the beginning. Very easy to work with!

The team was incredibly helpful and always available.

The team I worked with at Guaranteed Rate was so incredibly helpful, responsive, and supportive.

Moved rapidly through mortgage process with constant updates and through communication.

Ruby and her team were responsive, professional, and knowledgeable.

I really enjoyed working with Ruby Santos on preparing the mortgage details of my move. Erica was very helpful as well.

Team Ruby was amazing! They were so responsive, efficient and kind in answering all my questions as a new home buyer. Very approachable and there was always someone available to walk me through each step of the way. House buying was a very confusing process but team ruby made it so easy and less stressful!

Friendly efficient and flexible

They were great to work with especially Ruby our loan officer

They guided me through every step of the process with ease, making my life easier.

They were on top of everything from the start

I had an amazing experience with Guaranteed Rate. Ruby was amazing and everyone was so help with the Many questions I had.

Great communication from Ruby and Randell

I found Ruby and her team to be incredibly supportive. I was kept up to date at every step and trust was built and maintained throughout the process.

The process was a lot easier than I anticipated.

Constant communication, they genuinely care.

Was able to resolve all my issues.

The team at Guaranteed Rate made the process of getting a mortgage easy. They were friendly and supportive.

Ruby made the whole process very easy.

We have purchased 6 different properties in our past and this was the most organized and personable process that we have ever had.

Ruby is the best to work with and made the process very easy.

Quality of customer service orientation. Ruby and her colleagues were so professional and accessible.