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Based on 30 star reviews
Based on 30 reviews
Ratings include all 30 reviews. Reviews collected directly from clients are shown only with their permission.
If you’re looking to purchase a home, you need Kim on your team! She is the perfect combination of warmth and competence. I had a quick close and ran into some unforeseen challenges and she helped me navigate through it all.
Response from Owner
It was truly a pleasure helping you navigate those unexpected hurdles to get you to closing day. I'm so glad our team could make the process smooth for you. Enjoy your fantastic new home!
Working with Kim as our mortgage lender was truly such a gift! From the very beginning, she walked us through every step of the home loan process with so much care and clarity, which made what can feel overwhelming actually doable. She is incredibly thorough, friendly, and always willing to answer questions along the way. I’m so grateful we chose her to be a part of our home-buying team. If you are looking for someone local who genuinely cares and will guide you well, I highly recommend Kim
Response from Owner
Sherry, it was a genuine privilege helping you navigate your home purchase from start to finish. I'm so glad our team could make the process feel clear and manageable for you. Enjoy every single moment in your new place, and please don't hesitate to reach out whenever you need anything in the future.
I've known and worked with Kim for over a decade, and she is truly one of the most knowledgeable and hardworking loan officers I've encountered. I've seen firsthand the incredible lengths she goes to for her clients and referral partners. Her dedication, attention to detail, and commitment to taking care of people really set her apart. I'd trust her to help my own daughters with a home loan..enough said.
Response from Owner
Landon, earning that kind of trust from someone I've respected and worked alongside for over a decade means the absolute world to me. Knowing you'd feel confident sending your own family my way is the highest compliment I could ever receive. Thank you for your continued partnership and for taking the time to share such a kind note.
We enjoyed working with Kim. She and her staff are very professional and good communicators. They did a great job for us in the purchase of our home in SLO.
Response from Owner
Clark, it was truly a pleasure helping you navigate the purchase of your home in SLO. I'm so glad our team's communication made the process smooth for you. Please let me know how I can help in the future.
As a Realtor I come across many different lenders, but when the time came for me to buy a home Kim Williams was the only person I considered. She has great resources and fantastic service that will help to assure you make the best choice possible!!! 5 stars just isn’t enough!!
Response from Owner
Peter, earning the trust of a fellow real estate professional means the world to me. Working alongside you on your own home purchase was an absolute pleasure. I appreciate you taking the time to share such kind words about our service and resources. It's always a wonderful feeling helping someone in the industry secure their own property, and I look forward to working together again soon.
Kim was exceptional throughout the entire lending process. She took the time to walk me through every detail, clearly explained all of my options, and made sure I felt informed and confident every step of the way. She was always professional, responsive, and patient with my questions. I truly appreciated her knowledge, guidance, and commitment to making the process as smooth as possible. I highly recommend Kim to anyone looking for a trustworthy and knowledgeable lender.
Kim Williams at Certainty Home Loans was exceptional to work with throughout my home refinance process. My refinance involved several complexities, and Kim handled every detail with professionalism, expertise, and confidence. She consistently kept me informed, clearly explained each step, and made what could have been a stressful experience feel manageable and smooth. I truly appreciate the dedication and hard work she put into my refinance, and I have complete trust in her knowledge and guidance. I would highly recommend Kim to anyone seeking lending services and will absolutely continue to work with her for any future financing needs.
Working with Kim as our mortgage lender was truly such a gift! From the very beginning, she walked us through every step of the home loan process with so much care & clarity, which made what can feel overwhelming actually doable. She is incredibly thorough, friendly & always willing to answer questions along the way. I'm so grateful we chose her to be a part of our home-buying team! If you are looking for someone local who genuinely cares & will guide you well, I highly recommend Kim!
This was our second refi with Certainty. Both times have been easy, fast, with clear instructions and help along the way.
Kim helped me and my wife with our refinance. She helped make the process go as smoothly as possible and was available to us night and day to answer questions and concerns. We will 100% continue to work with her in the future!
Kim has done our home loan and several refinance loans for us. She is excellent - knowledgable, efficient, quick and easy to work with. She keeps a close eye on mortgage rates and lets us know if it's worth refinancing. Our rate is a full 1% lower now than when we bought our house 1.5 years ago. Our recent refinance was painless, requiring limited paperwork (except for the signing). We have recommended Kim to several of our friends and they have all been extremely satisfied with their experience financing a home purchase, or refinancing an existing loan.
Kim was wonderful in helping us get through this process.
Excellent, customer service at all times
Easy to work with
We recently refinanced our second home through Certainty Home Lending and worked with Kim Williams. She and everyone we worked with was excellent every step of the way. Communication was clear and consistent, and the entire process was smooth and stress-free. Kim answered all of our questions and concerns quickly, and the signing of paperwork was easy and convenient. We couldn’t have asked for a better experience and highly recommend Kim and the Certainty Home Lending team.
Response from Owner
Allen, thank you for the kind words. When working with such responsive clients, you make the process so smooth.
Kim Williams couldn’t have done a better job for our family purchasing our first home. This woman is on the ball and doesn’t skip a beat! 10/10 would recommend to anyone and we will definitely use her again if we ever purchase another home. Thank you Kim!
Response from Owner
Steve, it was great working with you both on this purchase. I loved getting a house tour on Friday---sorry I missed you! I'll be in touch as soon as we have a good refinance opportunity.
My loan process was fast, easy and speedily accomplished. Kim and all her team were there to answer questions and help at every step of the process. Thanks so much
Response from Owner
Steve, I can't wait to see the finished product! Thanks for circling back around again so I can help you out.
Kim and her team were incredibly responsive and on top of our loan throughout the process. This was our 4th time buying a home and they made it incredibly easy for us to get our offer in and have a seamless escrow. I would definitely recommend them for anyone looking for a home loan.
I had the pleasure of working with Kim at Certainty Home Lending, and she made the entire process smooth and stress-free. From start to finish, Kim was knowledgeable, proactive, and incredibly supportive. She anticipated my needs, kept everything on track, and communicated clearly every step of the way. If you want someone who truly knows their stuff and has your back throughout the process, Kim is the one to call. Highly recommend!
Response from Owner
Ana, what a pleasure it was to help you out with your financing on this purchase. It's so wonderful working with such a responsive client. It really makes the buying experience smooth as silk.
Kim and staff did a great job.
Kim helped us secure a loan to buy our first home and truly made the process seamless and as easy to understand if she possibly could! She is friendly, efficient, and definitely knows what she’s doing! We would 100% work with her again, the next time we buy a home!
Response from Owner
Leyla, I'm so excited for you and Joe. It was a great experience getting to help you get into your new home!
Working with Kim has been an absolute pleasure time and time again. She consistently goes above and beyond, ensuring that each client feels supported and informed throughout the process. Her communication is always clear and timely, which makes the experience seamless for both me as a realtor and for the buyers. Looking forward to many more successful transactions together!
If I could give Kim 10 Stars I would!!! Not only did she do a fantastic job guiding my family through our home purchase she helped to prioritize my life and I can say that I owe a lot of my current success to her. 10 out of 10, will absolutely use again!!
Absolutely phenomenal service.
Response from Owner
Hunter, it was a pleasure working with you. I'm always available if you need any help.
My loan process was extremely complicated & the Certainty Home Lending team was patient, thorough & very good communicators on the process.
Kim and her team took the stress out of obtaining a loan on a challenging piece of property. Kim is incredibly thorough, relentless in finding the right deal for her client, and is a pleasure to communicate with.. She kept me well informed and was so willing to explain any detail to me. Every point of contact was friendly, flawless and knowledgeable. I have recommended Kim in the past, and friends have had the same overwhelmingly positive experience.