
Response from Owner
Happy to help you Jacob!

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Based on 221 star reviews
Based on 222 reviews
Ratings include all 222 reviews. Reviews collected directly from clients are shown only with their permission.

Response from Owner
Happy to help you Jacob!

When we bought our house we used On Q to facilitate our financing and Terry was incredibly kind and easy to work with. He was very patient with us as we navigating this new stage in our lives. He thoroughly explained all the technical aspects of the home buying process in a way that helped me feel empowered! Terry knows his stuff and I would highly recommend him to anyone needing help during the home buying process.
Response from Owner
Clients as responsive and on-the-ball as you were make it easy! Thank you!

Terry was extremely helpful in caring for my husband and I as we bought our first house! He made the process extremely easy and has been extremely thoughtful of us! He sent us happy birthday messages and a house warming gift, showing just how detail oriented and intentional he is. We will definitely partner with him again in the future!
Response from Owner
Thank you, Bailey, for the wonderful review and for trusting me with your first home purchase. It was a pleasure to be part of such an important milestone. We look forward to partnering with you again in the future.

Terry was wonderful; so communicative, and he moved mountains! I will be calling him when/if it's time to move again.
Response from Owner
Thank you, Elijah. We are so glad Terry was communicative and helped move mountains for you. We will share your kind words with him and the team. We look forward to assisting you again whenever you need us.

Terry and his staff did a great job helping me with my first home. They respond almost immediately and helped to walk me thru the process. If you’re looking for people who are professional, personal, and willing to help you thru every step then you have found the right team with this group, 10/10 recommend.
Response from Owner
Thank you so much for the kind review, Brandy. We are thrilled Terry and the team could make your first home experience smooth and that our responsiveness and guidance met your expectations. Your 10/10 recommendation means a lot to us. We appreciate you and are here if you need anything in the future.

Terry and his team were excellent to work with. From start to closing everyone helped with making sure the entire process ran as smooth as possible. I highly recommend their professional and helpful services.
Response from Owner
Thank you so much, Ryan. We're thrilled Terry and the team made the process smooth from start to closing and truly appreciate your recommendation. We look forward to helping you or anyone you refer in the future.

Terry is the best! We've worked with him twice and both times he was amazing. He explains everything, responds in a timely manner and makes the process much less stressful. Highly recommend him!
Response from Owner
Thank you so much for the kind words, Kayla! We're thrilled Terry provided excellent service both times and made the process less stressful for you. We appreciate your recommendation and look forward to helping you again in the future.

I’m actually a competing mortgage lender in the same area and I want to be very clear that I would 100% trust Terry Burwell with my personal mortgage. I don’t say that lightly. He’s a phenomenal guy and I’ve seen him do the right thing time and time again - even if it’s to his detriment. He’s very knowledgeable and knows what he’s doing.
Very diligent, quick to answer any questions. Would highly recommend to anyone wanting to purchase their home, or refinance.

We could not recommend Terry and his team more. Extremely responsive and made the home buying experience actually pleasurable. Went above and beyond even while we’re were shopping around lenders. I would highly recommend reaching out and using Terry!
Response from Owner
Thank you so much for the wonderful review, Waverly. We're thrilled Terry and the team made your home buying experience enjoyable and that our responsiveness while you shopped lenders stood out. We truly appreciate your recommendation and kind words. If you need anything in the future, please reach out anytime.
Terry did an outstanding job getting me qualified and securing my loan. As a first time home buyer i was walked through and explained everything in detail. I would 10/10 recommend this to anyone who is looking into purchasing a home.

Terry was a great person to work with for my loan. He is very knowledgeable of his job and what it takes to move a loan forward.i was blessed to have someone like him to work my loan,I will most definitely recomend him to others . Thanks for everything terry Joseph leithold
Response from Owner
Thank you for your kind words, Joseph! We're thrilled to hear that Terry provided you with excellent service and made the loan process smooth for you. Your recommendation means a lot to us, and we appreciate your trust in our team. If you need any assistance in the future, we're here to help!
Terry burwell was a pleasure to work with, very pleasant and knowledgeable and always answered my texts and calls.He even showed up at the closing table everyone that was working with me to get this home deal done also said he was a pleasure to deal with i will send people his way thanks Terry for everything and the company he works for guaranteed rate,including on Q home loans Joseph leithold
This is the third time we've used OnQ services. Everyone is very helpful, especially Terry Burwell. He helped me whenever I had questions, including unscheduled visits & phone calls after hours.

Terry was awesome. Very helpful and meet all my needs. I would recommend him to anyone
Response from Owner
Thank you for your fantastic feedback! We're thrilled to hear that Terry was able to assist you so effectively. Your recommendation means a lot to us, and we look forward to serving you again in the future.
Excellent service from start to finish; I felt like my loan office Terry Burwell became a part of my family. He even surprised me and came to my closing to hand me my keys; THIS is the type of service everyone deserves
After an extensive difficult loan that most other lenders could not deliver, Terry and On Q not only delivered at a crucial time in my life. Terry invested so much time both in person and shared even more showing transparency and education helping in many other ways.
Terry has always been incredibly helpful through the stressful process. Very personalized service.

We were very happy working with Terry and On Q. Spectacular service, above and beyond what I expected. Would definitely recommend to anyone!
Response from Owner
Thank you for your wonderful feedback! We're thrilled to hear that Terry and the On Q team exceeded your expectations. Your recommendation means a lot to us, and we look forward to serving you again in the future!

Terry helped me in both the rate and cash out when so many other banks and mortgage companies could not help. When I asked Terry to meet he made himself available and educated me in so many ways. As a surprise I just recieved a nice gift delivered to my home.
Response from Owner
Thank you for your fantastic review! We're thrilled to hear that Terry was able to assist you with your needs and provide you with valuable education throughout the process. It's wonderful to know that the gift was a pleasant surprise. Your satisfaction means a lot to us, and we look forward to serving you again in the future.

Easiest mortgage experience ever! Terry is a top notch guy, pleasure to work with. He made sure to get the process going and finished quickly so my family could get back having our own home.
Response from Owner
Thank you for your wonderful feedback, James! We're thrilled to hear about your positive experience and that Terry was able to assist you efficiently. Helping families achieve their dream of homeownership is what we strive for. We appreciate your trust in us and look forward to serving you in the future. Enjoy your new home!

I’m not even sure where to begin but I know where it ended and that’s at the closing table. Terry was so knowledgeable and did so much to help me and my family find and secure our new forever home. From the easy paperwork, walking us through step by step of everything needed; EVEN getting us a better interest rate, finding us affordable home owners insurance and saving us $1000’s toward closing. I’d recommend his company and services to anyone looking to purchase a new home
Response from Owner
Thank you for your wonderful review, Kellie! We're thrilled to hear that Terry made your home buying journey so smooth and successful. It’s fantastic to know that he could help you secure a great interest rate and save you money along the way. Your recommendation means a lot to us, and we wish you many happy years in your new forever home!
It's been fine
Communication has been very good.
Excellent service and clear communication!
I have been through this process before, but doing this through an app/website, being able to upload documents (and log directly into our payroll system), and the constant communication has been absolutely wonderful!
Terry was amazing, he kept me informed throughout the entire process I never had to call and ask for updates. I will definitely recommend him to future clients and look forward to working with him again
Great experience!
Terry is a good lender to work with. Communication is on point and is very informative
was my first experience. Great communication throughout the process.
Terry Burwell is the most attentive lender consultant ai know!
Overall the experience has been great! Everyone involved, especially Maria, has been really helpful and friendly to work with and has gone above and beyond to help us refinance our home.
Terry & team have been beyond helpful during this process. They answer my questions swiftly and in a manner that makes sense. They've made this process so incredibly easy its refreshing.
Everyone is very helpful. Terry has done a great job explaining everything along the way. He defines true customer support. Gina is working hard to verify and complete the processing as efficiently as possible. Great team!
Terry is so friendly and always goes above and beyond for me and my clients! He is a pleasure to work with!
I have had all my questions answered throught the process and Terry has been very responsive.
Im a first time homebuyer and although the process is new to me, your team has been patient and efficient in leading me through this process.. I would tecommmend them to friends and family.
Communication was great!
Everyone has been very helpful and timely. Terry has been patient with all my questions.
Working hard for customer
Personalable, communicative throughout the process, quick response.
Terry Burwell is great to work with. Easy-going, informative and personable.
Straight forward with requests and the people who have worked with us have been pleasant and professional.
Terry answering all of my questions and clarifying things for me throughout the entire process.
Terry was incredibly professional, knowledgeable, and helpful throughout the entire loan process. He made everything smooth and easy, kept me informed, and answered all my questions with care and expertise. Highly recommend working with him!
No written review
I can wholeheartedly recommend Terry if you need a home loan. His personal attention to our unique scenario greatly reduced our anxiety. We were traveling as we neared closing on our new home in Simpsonville and Terry maintained contact with us throughout the process. He was responsive to our texts and was always available. Terry also attended our closing and and has continued to answer mortgage related questions post closing. Look no further, Terry is your answer
Terry was easy to work with, available to answer all questions and works hard to get things moving for his clients. Would definitely work with him again.
Terry is fantastic. He is very responsive and was always available for all my questions. He helped me understand every step of the process and was able to provide real data to help us make decisions. I highly recommend Terry and his team.
No written review