Brent Eccleston

The buying process was easy and stress free. The communication between us the Brent was clear. We have had questions and Brent had answered all of them.

Brent took care of everything and kept us in the loop every step of the way.

Good communication and answered questions quickly.

Brent always communicates with me no matter what time of the day, even after office hours. He even went out of his way just to get things done

There were some things I had issues with and was not happy about, but non the less, Brent was always in contact with me about the process and answered any questions I had. Thank you

He is always there anytime i have question and He explain everything to us,He is very kind

Brent was professional, helpful, and went beyond what was expected of him. Thank you Brent for all your help!

Brent was so helpful throughout this entire process and always did his due diligence whenever we had a question. We are first time home buyers and he made the process extremely easy for us! Thank you Brent!

Brent made the first home buyer process so clear and easy. He was always available to answer questions, provide advice, and patient. We loved working with Brent and would do so again!

Being clear at the outset what documentation would be required, not asking for the same information multiple times, not having handoffs between underwriters introduce additional requirements, inflexibility regarding dates resulting in unnecessary changes

Brent went above and beyond. He was so patient with us explaining concepts over and over again. He was kind , patient and empathetic the entire time. He not only knows his stuff but is eager to help. An amazing experience!

Very responsive and professional.

Awesome customer service and very helpful.

Brent was very communicative and always made himself available to help and answer all of our questions

Brent is very responsive and has been in good communication with us during the last 9 months of the loan process.

I feel like his communication skills or customer service manners could be improved so the customer has a better experience and not feel so much anxiety as they read his what feels like, plain one worded texts. I did get approved for my loan and did close on the house after a few undesirable bumps on the road and I’m VERY thankful for his help. So this is not a complain, just honest feedback for improvement.

My situation wasn’t the best but they made it easy as they could.

His awesome/ the best Mortgage Loan Originator. We really thankful for the helped.

The process was straightforward and communication with Brent (and Theresa) was excellent! All of our questions and concerns were addressed by the KB team which made the experience very easy.

All the process went pretty smooth thanks to Brent and Beth! Thank you :)

He was a great communicator and make the process easy and seamless. Thank you Brent!

Communication

Easy process. Thank you.

Brent kept us well informed on the loan process and help us figure out how to best proceed with picking the loan

He answered all my questions and replied quickly.

Brent was great answer all questions thru the process

Fast clear responses

Great communication

brent was very helpfull and answer every question i ask and brent was very patient nice service.

At first I wasn't happy but as the process went on I started understanding why certain procedures were required. Brent was VERY patient with me when I was getting frustrated and was on a time constraint. Overall satisfied with KB.

Professionalism

Very helpful during the whole process

Brent was informative throughout the process and patient!

He was great! He was very friendly and he was very personable and understanding.

Brent was always available to answer any of my questions!

All the help

Kept us updated on the process.

very good job we are grateful and satisfied with the work thank you

As a first time home buyer I had many questions and Brent was patient and understanding. He eased any anxiety I had about the process.

Very helpful and prompt answering our inquiries and concerns.

They contact you on a weekly bases to find out if everythjng is alright

Brent was very personable and always went out of his way to assist. I do think that Theresa Paula can do a better job reaching out to Brent regarding what information has been gathered. We had to send the same information once to Brent and then sometimes twice to Theresa. Otherwise it was an overall great Experiance. We will be reaching out to Brent for all home buying needs.

Always had weekly updates from Beth and always very nice to talk to as was Brent he was always available to answer any concerns or questions I had if he wasn’t available at the time I would leave voicemail and he would always get back to me as soon as he could usually within the next hour or less.

Brent is what made it great. He is amazing.

You gave me a house

Brent was very patient with us and we appreciated that as new home owners

Professional and timely service.

Brent was patient with me. Very willing to explain everything.

Brent was always available and made it feel like he was looking out for his clients best interests. It was great to deal with Brent and Team.

Brent was great calm and collective also very respectful. Thank you once again!