Ratings include all 20 reviews. Reviews collected directly from clients are shown only with their permission.
I recently worked with Craig and his team on the financing for my latest rental property purchase, and I had an excellent experience from start to finish.
The entire process was handled professionally and efficiently. Communication was clear, questions were answered quickly, and I was kept informed throughout every step of the loan process. Most importantly, my broker understood the complexities of financing an investment property and worked hard to make sure everything stayed on track for closing.
As a real estate investor, having a knowledgeable and dependable loan broker makes a huge difference. I really appreciated the responsiveness, attention to detail, and commitment to getting the deal and showing me multiple options.
I would highly recommend them to anyone purchasing or refinancing a home or investment property. I look forward to working with them again on my next real estate purchase.
Response from Owner
Stephen, it's been a pleasure assisting you with your latest investment property purchase. Navigating the complexities of real estate portfolios requires a sharp focus, and I'm glad our team delivered the responsiveness and clarity you needed. We always aim to keep every transaction running smoothly from application to closing day. Thank you for your continued trust, and I look forward to partnering with you on your next venture!
They are great! Staying on top of paperwork requirements and helping us through the complications of California home loans.
RReese W.
The Certainty team was very helpful, patient, and knowledgeable. Loan Partner Monica K. was great and gave me a good amount of comfort and guidance throughout the loan process. Thank you Monica and Certainty team !
Response from Owner
We are honored to hear Monica K. and the Certainty team provided comfort and guidance throughout your loan process. Thank you, Mark!
If you want a lender who get things done, look no further than Craig. Our closing timeline was tight, but his team stayed on top of every document and communicated with our agent seamlessly. The entire digital process was smooth, and there were zero surprises at the closing table. Very professional, efficient and proactive! I strongly recommend Craig and his team for lender option
Response from Owner
We are excited to hear about your smooth experience! Thank you for recognizing our team's proactive communication and efficiency. We wish you much happiness in your new home!
I did my first loan with them and they were FANTASTIC - and I will always go to them from now on.
SSusan B.
I gave Certainty Home Lending a 10 because the entire process was smooth, efficient, and easy to navigate. The team was responsive, clear in their communication, and made sure I understood each step along the way. I felt supported throughout the process, which made what can often be a stressful experience much more manageable. Overall, I was very satisfied with the service and would absolutely use them again and recommend them to others.
CCarolina M.
Craig Thomson and his team is super helpful and guided through each and every step
NNaveen K.
Craig and team did an exceptional job throughout the loan process. My file was complicated, but they navigated through all the challenges.
PPragati R.
The fastest mortgage experience that I have ever experienced. The team was knowledgeable and helpful as well!
Response from Owner
Thank you for highlighting our fast mortgage experience and knowledgeable team. We appreciate your trust in us!
This was the hardest, most exhausting, and stressful experience of my life. If it wasn’t for Craig and his AMAZING team I would have gone mad. They walked me through every grueling road block and hurdle. They were EXCEPTIONAL!! I only survived this because of Craig and his team. They were creative in their approach to solving all the obstacles that came our way. This is an ACE team. Everyone I worked with is a star!
Response from Owner
Thank you very much for your kind review. Our team values your business, and our goal is to always provide the best customer service experience! We wish you all the best in your new home!!
Craig and his team were incredible to work with for our new home purchase. Monica went above and beyond by carefully evaluating my file before it was submitted to the underwriter, which gave us so much confidence throughout the process. Their knowledge, efficiency, and access to multiple investors made all the difference—they were able to close my loan in a very short time.
They truly are among the best in the business. I would highly recommend Craig and his team to anyone looking for a smooth and successful loan experience!
Response from Owner
Thank you for sharing! Monica's thorough evaluation and our team's efficiency made your home purchase smooth. We appreciate recommending us! Wish you all the best in your new home!
I started my process with a pre-approval several month before the actual closing date, and throughout this time I had several calls with Craig and he patiently answered my questions. He always made himself available.
Response from Owner
Thank you for taking the time to leave us your 5 star review! We appreciate you taking the time and most importantly trusting us with your home purchase! We wish all the best in your new home!
I have worked with Craig for over 30 years and found his professional, care and attention to detail that he provides to his clients to be superior. He genuinely cares about his clients needs and delivers excellent consistent results!
SStacy
They made the process easy.
CChristopher G.
Craig and his team was always in top of things and keep me posted through the entire process and ensure I don’t miss anything. Craig is an honest and selfless man whom I will always trust to do my loans.
TTram T.
Very responsive, responsible and got everything done in a short amount of time!
DDebby W.
Readiness to answer questions, fast response
FFendy S.
I had an exceptional experience working with Craig Thompson and his team (Jacqueline, Monica and Jaime) for my home purchase. From the very beginning, the team demonstrated professionalism, patience, and a genuine commitment to making the lending process as smooth as possible. We may have experienced some miscommunication but they were quick to reach out, explain and clear things up so I felt confident and informed going forward.
I extremely appreciated their creative solutions to help me maximize my $40K builder credit and navigate my finances effectively. They truly made me feel like a priority, and their dedication turned what could have been a stressful process into an exciting milestone.
I highly recommend Craig and his team to anyone looking for a trustworthy and supportive lending partner.
