
Jessica Imparato and her team were outstanding from start to finish. I'd recommend you reach out to her and her team. Great communication and all around good people. Thank you Jessica for making our home buying experience pleasurable

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Based on 144 star reviews
Based on 159 reviews
Ratings include all 159 reviews. Reviews collected directly from clients are shown only with their permission.

Jessica Imparato and her team were outstanding from start to finish. I'd recommend you reach out to her and her team. Great communication and all around good people. Thank you Jessica for making our home buying experience pleasurable

This is all very over whelming and Jessica has made it very reassuring for me. Her expertise and professionalism is outstanding!

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I can't express enough how great it was to work with Jessica and her team from start to finish nothing but great communication and stress free The whole way! I recommend to anyone to give Jessica and her team a call. You won't be dissapointed

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Jessica is really great. She has a good presence and is easy to talk to. She can really move the process along and facilitates communication between members of her team. This is the second time she has got a mortage for us. We would certainly use her again.
I was happy with it and the ease of using the site
They picked up where another lender failed and had the loan ready yo close in 4 business days. Amazing!
Fast, easy, straightforward
Because rate is the best in the game!

I had an excellent experience working with Rate throughout my home-buying process. The entire team was knowledgeable, responsive, and made everything easy to understand from start to finish. They kept me informed every step of the way, answered all my questions promptly, and worked hard to ensure a smooth and stress-free closing. Their professionalism and dedication exceeded my expectations. I highly recommend Rate to anyone looking for a reliable and efficient mortgage lender. Thank you for helping make my homeownership dream a reality! Thank you!! Jessica and her team!

Jessica was excellent to work with. She was always very responsive and was always working for us as soon as something was needed. Her support along our house hunting journey was essential and enjoyable!!!
**TL;DR:** Short, crisp, focused on Jessica. --- I gave Guaranteed Rate a 10/10 because Jessica made the entire loan process smooth and stress-free. She was always available, clear, proactive, and genuinely cared about getting everything done right. Her support is the reason for my perfect rating.
Jessica and Cristina and the rest of the team was great! Very easy to communicate with. Explained the process as we went through the different stages.
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They were very helpful.
Was exceptionally professional, extremely knowledgeable and took the time to explain things.
Amazing customer service from Jessica Imparato and Suanne Sullivan!
Exceptional support and service provided by Jessica Imparato and supporting team members.
They were on top of their work and stayed in contact thought the whole process.
I wish we had more characters, but working with Jessica was truly exceptional. She was transparent, responsive, and consistently professional throughout the entire process. Even with a difficult transaction that involved many stop-and-go moments, she remained steady, proactive, and reassuring every step of the way. Jessica guided us clearly, kept us well informed, and always made sure we understood what was happening next. Her team was also fantastic—coordinated, supportive, and just as committed to getting everything done smoothly. Together, they turned what could have been a stressful first homebuying experience into one that felt manageable and ultimately rewarding.

At the risk of overdoing it working with Jessica was truly an exceptional experience. From start to finish, she was transparent, responsive, and incredibly professional. She took the time to explain every step of the process in a way that was clear and easy to understand, which made a huge difference for us as first-time homebuyers. Jessica guided us with such care and thoughtfulness that we always felt supported and informed. There were absolutely no surprises along the way—everything was handled with honesty and precision. She was on top of the rates. And kept us informed and guided us with the best intentions. What stood out most was how trustworthy and efficient Jessica and her team were. Communication was always prompt, and every detail was handled seamlessly. Thanks to her expertise, our closing process was smooth and stress-free. We can’t recommend Jessica and her team enough. If you’re looking for someone who is fast, reliable, and genuinely invested in your experience, she is the one to trust.
I wish we had more characters, but working with Jessica was exceptional—transparent, responsive, and professional. She guided us clearly, kept us informed, and made our first homebuying experience smooth and stress-free.

Jessica has been amazing from the first day we spoke. She communicated with us every step of the way in our journey to become new homeowner. I highly recommend uaing her services. Thank you Jessica for making our journey smooth.
Every one was very informative and very helpful.
My experience with Rate and their service was outstanding, they helped me throughout the process.
Although stressfull Jessica was there to answer all my questions
They made the whole homebuying process very easy and they were always available
Jennifer and her team were very professional and did a terrific job.

Jessica was very patient with me and explained each step. She went above and beyond her job with some personal matters that complicated the situation until we got it right. Highly recommend

Jessica Imparato always executes outstanding service from start to finish on all the transactions I had the pleasure doing business with! She is knowledgeable, responsive, and made the entire lending process seamless for many. Highly recommend!

Service was excellent. It was timely and all our questions were answered accurately and fast

Jessica was a tremendous help with my parents refinance. I had worked with her previously and recommended her to my parents. She quickly provided options to consider and helped them through the process. She is very knowledgeable, makes things easy to understand and great at her job! I highly recommend Jessica!

Jessica was wonderfully patient with my first time buyers questions and concerns. She was always available when ever I needed her. Excellent experience with her.
From beginning to end, Jessica and her team were extremely supportive and helpful in all of the aspects of purchasing our new home. She worked at getting us pre approved. She and her team was in contact with us every step of the process. This team of professionals worked with us from September 2025 through January 9, 2026. I would highly recommend them.
We truly cannot recommend Jessica Imparato highly enough. If I could shout her name from the rooftops, I absolutely would. As first-time homebuyers, the approval process was not only stressful but incredibly nerve-wracking. The endless documentation, verifications, signatures, and detailed financial reviews—we experienced all of it. Working with Jess made this overwhelming process so much more manageable. We were understandably nervous and asked a million and one questions—many of them outside the lending scope—and Jess never once made us feel like a burden. She answered every question, researched anything she didn’t immediately know, and never passed us off to another party for answers. She consistently reassured us when things didn’t go as planned, kept our spirits up, and always found the positive—even when negativity was thrown our way during what turned into a three-month ordeal. Jess was incredibly prompt and responsive—often answering us before other parties involved even replied. She never left a message unanswered and made herself available seven days a week, even though her workweek certainly didn’t have to be. She stayed ahead of the process, anticipated outcomes, and prepared us before we even reached certain stages. From the very beginning of our home search to the moment we closed, Jess was there every step of the way. Even when parts of the approval process transitioned to other team members, Jess remained fully in the loop so we could always rely on her for updates, clarity, and reassurance when things became confusing. If you’re looking for a knowledgeable, compassionate, and honest lender or mortgage broker, Jess and her team at Rate are exactly who you want to work with. We truly owe our sanity and confidence to Jessica, and we are beyond grateful for everything she has done for us. You will not go wrong working with Jess and her team—I can guarantee that.

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Jessica and her team were extremely helpful which made our home buying experience go very smoothly. I highly recommend.

Jessica was amazing and made our home buying process seamless! Thank you again! Traci and Danny

Jessica, assured, me, that She was going, to make sure, that my mortague, experience, would be, successful, I had my doubts, but she made it happen, I as an older person, was getting frustrated, with all the documentation, that was needed, But she gave me confidence, that everything, would come to a closing and it did, Many thanks to you and your team. STEPHEN A.

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Thank you Jessica for making this as smoothly as possible for me and my family. You were efficient and quick in helping us start up and we were in a house before we knew it. I am extremely grateful for you and your team for the support. Definitely recommend you and your team. Thanks again!
Thank you Jessica for making this as smoothly as possible for me and my family. You were efficient and quick in helping us start up and we were in a house before we knew it. I am extremely grateful for you and your team for the support. Definitely recommend you and your team. Thanks again!
Ease of working woth
The whole process went very smoothly. Jessica was very professional and available for any questions I had.
Great help, Jessica and Justine were amazing

Thank you Jessica for making this the best experience we could have ever had. You took the fear and worries right out of us explaining everything step by step and helping us get through what was such a big thing for us. We will forever recommend everyone who was on our team.
Jessica was very helpful and always on hand to answer any questions I had whether for pre-approval or closing. She is so friendly and accommodating with the whole process.