Alan Ouye

They are responsive, thorough, and keep promises. I did get slightly better rates elsewhere so I wish the rates could be better. However, the ease of use won me over. If I had not been in a time crunch though, I may have shopped around a bit more.

been easy to work with

Mar 19, 2026

This is the second time that we have refinanced with Alan at Rate. They are super professional and easy to work with. Highly recommend!

Great job. Thank you.

Very knowledgeable and gave good advice during the process.

An easy experience from beginning to end

You guys did an awesome job as always

Everything was easy!

Easy to work with.

Very helpful !

Already referred my brother Steve. I'd happily recommend guaranteed Rate. Alan and Sandra gained my confidence early in the process and never lost it.

Great service, fast, reliable

Easy to work with and very fast

Professional, helpful, supportive

Exceptional service

Loan Officer

Because they provided excellent service.

they have helped us getting the loan closed on time and very easy to work with

Everything they did was done the "right way"

Very satisfied with service

The overall experience was smooth and seamless. Great communication from the entire team who work with us

Alan and his team are amazing and get the job done! Very personable, smart and kind which is appreciated during the stressful moments of obtaining a home loan.

No written review

Third time working with the team and always super informative helpful and easy to work with

It was very easy and all my questions were answered right away.

friendly, accommodating, thorough

Easy to do business with

Great customer service

I had great experience working with my loan officer and her staff on the recent refinance of our mortgage. I'm impressed by her thoroughness, detail and consideration during the process.

No written review

Excellent services and very friendly staffs

Experienced agent, quick replies, keep communication up.

Alan and Jennifer were great to work with!

No written review

Friendly and quick to respond to questions.

Alan and Jennifer Ouyang did a fantastic job.

Very thorough and gave us a great rate

They're nice, affordable, fast

They were Great with the whole process

great service

No written review

No written review

Because Alan Ouye took great care of me and was always available to answer all of my questions.

Speed, honesty

Alan Ouye is absolutely amazing!!! He is on top of his game and keeps you updated at all times. Going forward, Alan Ouye will be my only Lender. I will refer him to my family and friends.

Alan is the best and so helpful

Prompt organized service and all my questions were answered.

Good communications throughout the process

Fast, courteous, professional

They are amazing to work with.