Josie Alvarez

As new homebuyers, Josie was very informative, cordial, responsive, and transparent. We felt like she had our best interest in mind as we moved through the lending process. She met our concerns and requests professionally and thoughtfully. Communication was easy. We feel confident and grateful in our decision to go with KBHL, all thanks to Josie!

Quick response to any questions we had.

Josie was helpful & very responsive.

Josie became a 9 at the end. I don't feel some of the early issues were all her fault.

Josie always checks with me and see how the situation in this pandemic period, answer all the questions that I ask for, and also got me an unbeatable mortgage rate. Thank you so much!

Great on communication, fast in response, very nice and helpful.

Customer service was excellent from beginning to end of loan process.

Very accommodating and friendly 😊

Thank you so much for your prompt response and usual assistance on my loan application.

She was so helpful to get our dream home come true. Im so very thankful that KBHS HOME LOANS assign her to us. Me and my wife was so happy how Josie handled everything to get my loan approved. We are 100% super satisfied. I will for sure recommend her to my relatives and friends. Thank you so much Josie Alvarez you done an amazing job!

Consistent communication made working with KBHS a very easy process.

Josie is extremely helpful, patient and understanding. She was a highlight in our mortgage process.

Awesome team

Josie was great!! She made the home buying experience less stressful by keeping the lines of communication open. She let me know what to expect and when to expect it, to the best of her ability. Thank you Josie for such a pleasant experience.

Very helpful, communicated frequently and helped make the experience so much easier to understand. Josie had immense patience with us during our buying process and always followed up with us promptly. But what we're most grateful for is that we never felt pressured, and felt she was a true advocate looking out for us and helping us through all the bumps and not once did we feel anxious talking to her. Great experience working with Josie.

Josie was the best! Always available to answer all our questions and she went above and beyond with helping us understand the whole process of home buying!

Josie demonstrated professionalism and was easy to work with

Josie did advocate for us knowing we worked on our credit and she was able to lessen our costs. We appreciated her guidance and patience throughout our process.

Her Communication, information, overall knowledge and helping me stay informed during the whole process with everything that was happening. She was my main contact throughout this home buying experience. I went to her with any and all questions

Her explanations and assistance was helpful throughout the process.

Closing was difficult. I di not attribute the lack of delay or unprofessionalism to Josie.

She's friendly and patient

Josie and her team really cared and took care of everything I needed from the very beginning of this process. Always kept me updated with what was going on. Could not have done it without her.. Thank you so much Josie🥰

Josie is just simply amazing. Always available to answer all my questions, and detailed in her work. She made our experience a great one!

Josie made it all great overall.. communicating with myself and my partner also the explaing was very explanatory by her.. what we dident understand she would explain to us

The experience, the time and effort, personalization, the commitment that Josie did for us is extraordinary and fantastic.

As a first time buyer, we were given such a wonderful advise that it made it easy for us to make a decision that we are happy about. It was indeed a GREAT experience.

Josie was advisable through out made everything smooth and answered all questions we had. Even though we couldn't complete the documents in time. She was very patient and let us know what's missing. And same goes to Michelle Josie's assistant I think. Very communicative.

Josie proactively provided us regular updates on interest rate fluctuations during the 8 month home build.

Very helpful and answers and responds to any questions very quickly and precisely.

Josie took over our file weeks before closing. She answers her phone right away, she explains everything that the buyer can understand. I appreciate Josie, she was straight to the point. Very professional, I’m happy that she was able to help my family get our dream home. I would definitely recommend her to friends and families. Thank you Josie for being an awesome lender.

My experience with the KB loan process begin in a negative status. My prior loan officer made many professional mistakes, failed to return calls and consistently gave incorrect financial information. However, Josie Alvarez revived my account and proceeded to provide excellent customer care. She went through my loan line by line, ensuring that I understood my financial obligations. In addition to being available day, night and weekends for any question I may had.

The overall communication that everyone had with us from the sales agent Tami and Harvry Banes to Josie Alverez the loan Officer to Jennifer the processor and not forgetting the construction team Alex and Daniel and last Michael Cole Everyone communicated well and was on the same page. We receive so much support and Help from all of them at KB homes at Veronia. Thank you all so much for a wonderful experience in our Home purchasing experience.

We have had a wonderful experience with Ms. Alverez. For her to jump in and pick up after another person was exceptional. She worked with us very close through the end process of our closing. It was like we were working with us from the beginning. I would love to thank her for being the wonderful person she is. The Johnson family.

Josie and Christine were great to work it! I would highly recommend to any of my friends and family to work with Josie (and KB Homes). So far it's been a great experience!

Josie was very communicative and helpful throughout the process, and was able to help us expedite our process when we expressed concerns with our personal schedules.

Josie was very communicative and helpful throughout our process. She understood our needs and was also able to help move our process along quickly once we expressed time constraints.

Josie communicate with me at every turn. She was patient and explained situations in detail.

Josie has great communication skills. She knows this business well and deserves a raise.

Josie was always responsive and knowledgeable everytime we have questions.

Very attentive and answered all my questions and concerns.

Josie is very knowledgeable and goes above and beyond to help. Thanks, Josie!

I loved how Josie called me emailed me or even texted me with updates on my loan . I was never left wondering the status or anything she returned all my phone calls answered all my questions and made sure everything was going smoothly . I saved her number and will definitely be coming back to her in the near future when I’m ready to buy again

It was a pleasure working with Josie She was professional, caring, kind and understanding. KB your lucky to have such a wonderful individual as Josie.

Josie consistently made herself available for guidance, questions and assistance. Her guidance through this process was extremely valuable. Josie makes clear and easy, what normally appears as a complicated and challenging process. I highly recommend Josie for other future homeowners, anyone would be fortunate to have her serving by their side.

Josie is fantastic! Very knowledgeable, courteous and provided excellent recommendations and feedback. She was always attentive to detail and made sure all my questions were answered during the Escrow process. Josie provided above excellent support, excellent service and always made sure to stay one step ahead. She truly knows the ins and outs of the lending process and she quickly became such a great resource.

Josie was very friendly and accomodating. We can basically call her anytime and ask anything. She made our home purchase happen even with a very close deadline. She made us very comfortable with our home purchase.

Being available to answer all our questions, and going beyond to help us out.

Great attitudes and communication can go such a long way. Josie was perfect and attentive! She’s amazing!

Josie kept us informed throughout the entire loan process. She answered all our questions and always looked out for our best interest. She even took it upon herself to press for a lower interest rate (just days before our closing) which we were fortunate to receive. I certainly would use Josie again for any future home financing/refinancing needs. I rate Josie's services an A+ and would recommend her to others. Thank you, Josie! -- Mark and Martha Johnson, Lancaster, CA