Susan Burkholder

A big thank you to Susan Burkholder and her incredible team for making our KB Homes purchase possible! Susan truly made the experience outstanding by securing the best rate for us and delivering excellent service all around. From the moment we started, Susan was our go-to person, making sure to explain every detail and answer all our questions. Her clear communication and friendly approach put us at ease right away. We always felt like we were her top priority, and that made a world of difference. What made the experience even more impressive was Susan's ability to close up earlier than expected, which was crucial for us. Thanks to her efficiency and dedication, we were able to move into our new home before our apartment deadline. That’s just a testament to how great Susan is! The team's support and dedication were evident at every step. They ensured we understood the process and were there whenever we needed them, providing peace of mind throughout our home-buying journey. We’re thrilled with the outcome and are excited to continue working with Susan and her team when it’s time for our next refinancing. If you’re looking to buy a home, we highly recommend Susan Burkholder – she’s the person who made it all happen for us!

Susan helped us in so many ways, very professional and can reached out easily even in her off.

Easy to work with, easy accessibility to answer questions. Knowledgeable and professional and pleasant to work with.

You made everything affordable for us, as promised! Also love Susan, she's got a super friendly and outstanding personal touch with her clients, thank you so much!

The loan office is very knowledgeable and professional.

Great. Very professional good service. There to answer any question.

The person who was taking care of our deal for the first time left a company after making so many troubles and put the deal under a big risk that we could avoid. Susan did a titanic job fixing all his mistakes and made that happen!!

Susan was great

Susan was able to lock in a home for me that is within budget range. Thank you for all your help Susan!

Susan was very helpful in getting a great rate, matching, even beating what the top competitors were able to offer.

Despite the supply chain issues that caused the 90 day delay, Susan andbKB homes took great care of us and we are thrilled with our new home.

Any time my wife and I had any questions or needed anything clarified, Susan did an excellent job responding with clarity and promptness. Thank you!

Great communication

Very personable and knowledgeable!

Sue was always available to discuss any aspect of the loan process, and guided us through it from start to finish in a polite and proficient manner.

The attention that we received and the weekly updates made it that much better

Susan is a wonderful communicator and very knowledgeable. She made us feel as if we had known her for years and she had nothing but our best interest in mind. Susan was awesome!

Constant communication throughout the process. Thank you!

Susan always reached out to give us updates. She was both professional and helpful and made the process easy for us. She was great!

Very nice and communicates well.

Susan was always available to answer any questions!

Knowledgeable, friendly and easy to get ahold of.

Susan was top notch! Susan was willing to answer any questions I had, no matter how long it took me to understand. I am truly impressed with Susan's knowledge and expertise in purchasing a home. It made buying a first home an exciting and less stressful experience. Thanks KBH for having a great team!

Susan is very knowledgeable and easy to reach

Great weekly communication, always willing to answer our questions and explain paperwork, thank you!

Very professional and straight forward. I like that!!

Good customer service

She was knowledgeable and was always upfront

Susan was always a phone call away. Susan was always a straight shooter and had our best interest. She helped us tremendously.

Susan was very responsive to all my questions! I also appreciated her weekly emails.

Always great and timely communication.

Susan was extremely helpful with our questions and giving us the education we needed to get the best rate when purchasing our house.

It was great to have a team to help assist during this process.

She has been fantastic, she’s always available and she maintains exceptional communication! She is a great asset. We spoke to many loan officers before we decided to go with KBHS. Sue is also friendly and professional. I am grateful that we had her!

Everything was great!

Susan was always a big help when it came to questions we had. She was always there to support us throughout our process of all type of paperworks. She is amazing !

There always seemed to be a disconnection between Susan and who ever was working with her. Almost felt like we were working with two companies; or maybe we were and I just thought it was only one (referring to Tim Cruz).

Helped with loan lock

Susan you were great and kept us posted on any important information regarding our house! Thank you!

Through the our home journey with KB, Susan has been wonderful to work with, very patient and informative with all the questions and concerns presented.

Great communicator, will call back fast, will reply as quickly as possible, very knowledgeable in her line of work! Thank you Susan for all your help!

Susan was always available and ready to answer questions and provide information when needed.

Susan was great helping our family get into our first home anytime we had a question on any of the paperwork she was there to answer us in a timely manner.

She's awesome! She's quick to respond to my text or email even on her days off. Thank you Susan.

It was a pleasure to work with both Susan and Lorraine. Very professional, kept us informed timely about the status of the loan application and were very proactive in ensuring we completed all the steps and were there when for us always when we had questions. Always acted professionally, and worked with us to ensure we had all the documentation in order. Made us feel stress free. Very happy we were able to close without delays and move into our new and beautiful home.

- Susan was very responsive and did her best to meet our needs - Susan provided weekly updates and tips that were helpful - Susan was quick reply to emails and phone calls and truly seemed to care for us

Susan was always ready to answer any questions, even if it was something she couldn't answer, she IMMEDIATELY directed me to the correct person or party. Informative and relayed all communication without delay and transparent from day 1

Susan took great care of us through this entire process. We had a delay in the closing due to construction and she really stepped up and put our interests first. Definitely would recommend her to friends and family!

When we started the official process of locking down the rate until closing, the process was smooth, efficient and we finished loan documents several days before closing which was a relief while construction was finishing up. On the day of closing, there were some minor last-minute follow-ups but we were able to close on time. Thanks Susan and Lorraine!

Susan has been absolutely wonderful to work with. She has genuinely worked in our best interests. She was excellent with communication and expectations during the transaction. We have not worked with a better loan officer and recommend her to anyone that needs a mortgage.