Ratings include all 80 reviews. Reviews collected directly from clients are shown only with their permission.
Conrad had my back! Home-buying is inherently stressful and Conrad's expertise, along with his experienced team, were key to making this purchase happen. You can expect consistent and frequent communication, along with a genuine enthusiasm for this milestone in your life. Conrad made sure I understood what I needed to make the closing process as smooth a possible. At the Title Company signing table at the closing, my realtor and I literally thanked Conrad out loud a few times; everyone was excited that the closing was so quick, since I was pre-funded. It's always a good sign when your lawyer and the title company are impressed with the organization of your loan. I'm so glad I went with Conrad!
Conrad made this process so easy when our mutual client found her perfect home in Des Plaines. The buyer reminded me on multiple occasions that she felt supported, and taken care of by all parties in this transaction. Thank you for your professionalism and knowledge to make this new homeowners dreams come true.
Working with Conrad has been an absolute breeze! This is our second time buying a home, and the experience was night and day compared to our first. His communication and professionalism has been unmatched which has allowed us to focus on being excited for our new house! We can't recommend him enough!
It was a pleasure working with Conrad on my refinance, he is friendly, professional and very responsive. He helped me with my many questions and was able to provide answers that were clear and effective. Will be staying in touch for future loan needs. Thanks again!
Had a great experience with Conrad! He sent me over a Loan Estimate very fast after a quick phone call. I had several questions trying to navigate the refinancing process, and he gladly spent a ton of time talking me through everything until I felt confident. Conrad answered my texts right away and was always just a quick text or phone call away! Overall, he was just super helpful and a great guy to have on your side.
I had a very good experience working with Conrad and his team. Extremely responsive and knowledgeable. My loan closed faster than I expected with no issues. Highly recommend.
Conrad responds immediately! His quotes were very competitive!! He Is knowledgeable, not pushy, genuinely understanding and listens. We will use him as we need for purchases and refinances for our properties and recommend him to family and friends.
I could not be more satisfied with Conrad Frank
during this stressful process
I was walked every step of the way to make this so much easier for me. All of my questions were answered in a promptly manner.
Great service
Conrad was extremely helpful throughout the whole process of me buying my first home. He was always available to answer questions and he worked hard to get everything quickly to close once my offer was accepted.
I gave this rating because Christine Kevin Conrad and Danielle were very friendly very helpful knowledgeable in the whole process I would definitely recommend this team/guaranteed rate to anybody and everybody
KKevin K.
I just have to say this is the first time I've done a refinance for a loan and Christine, Kevin, and Conrad along with I believe it was Danielle were wonderful to work with You guys were all very helpful wonderful to work with friendly and knowledgeable Jen and I are extremely happy with the service you provided us looking forward to working with you all again cuz I'm sure we're going to refinance again when the rates come down, again you guys were great. Thank you very much
Christine and her team are professional and personable
KKris K.
Their use of digital tools make the process seamless
JJonathan C.
All hands demonstrated expertise and professionalism.
JJohn K.
As a first time home buyer, Conrad was great to work with! He was very professional, communicated well, and was always available to answer questions during the process. Would recommend getting in touch with him!
Conrad is very professional and helped with providing information on buying my first home. He explained everything very well and answered any questions we had in the process. He was patient with us and our needs when we wanted to begin the process, but then decided to wait another year to fully begin the journey of homeownership. He made every process easy, made sure we understand what was happening, and that we had everything in a timely manner. We can not thank him enough for everything he has done. Would highly recommend him to family, friends, colleagues and anyone else looking to find a mortgage lender.
Working with Conrad was a great experience. Conrad was very knowledgeable and patient answering all my questions. He was quick to get back to us and clear with next steps. We were able to follow the process easily through him and were ready to close earlier than expected! Highly recommend working with Conrad. Excellent to work with.
The team we worked with did an amazing job at helping us close on our house quickly. They communicated well and got the job done fast!
AAshley D.
Our originator is great at his job.
MMarisol C.
Was educated during the process and felt that I was more than just a customer. Whenever I had questions, the answer was just a text or phone call away. Jennifer's team goes above beyond and cares for veterans she and they will continue to support her team by spread the word.
AAdrian G.
I'm a repeat customer and have been pleased with Rate service each time.
AAlbert F.
I felt supported throughout the entire process
EEsmeralda O.
Time responses were very good.
CClarinda G.
They had amazing service
EEduardo M.
Christine DePaepe and her team worked with me closely to bring this project to completion. I am very happy with them as service I received. I’ll be working with you in the future.
TTimothy E.
Excellent job and very fast timing
NNathan L.
Conrad & his team did an awesome job navigating through this. I had several curveballs thrown at me & had to make changes along the way (mainly because of lawyers & then state laws), but they were able to jump through the hoops & navigate through this. Thank you Conrad, Chad, Kevin & Donna (hope I didn't forget anybody)
Conrad was amazing! Super on top of things, very knowledgeable and personable. Was available to answer any questions and made this process super seamless!
Conrad was amazing to work with. His communication skills are superb and he helped me secure a difficult loan very quickly. Also educated me throughout the process and made me feel comfortable with the loan I was getting.
Conrad helped me get into my home and was outstanding! He was impressively responsive, knowledgeable, and friendly throughout the process leaving myself with little to worry about. I'm in Michigan and he helped me qualify for $10k in down payment assistance which let me keep far more in my pocket after close.
I couldn't recommend him more and you won't be disappointed if you trust him with your home buying journey!
Conrad was an amazing help when purchasing our first home. He took the time to answer all of our questions and explain every step along the way. His team was extremely efficient in getting our loan approved, and he made sure to keep the ball rolling in the underwriting process. I will definitely be recommending him to my friends, family, and clients. Thanks again Conrad!
Conrad was fantastic to work with!!! He created worksheets to help me understand the numbers based on what I wanted to do with my down payment to get the monthly payment I wanted, worked hard to keep me updated, and we closed quick! I recommend him to my friends and coworkers whenever they mention moving or refinancing. Thanks Conrad!
As a first time home buyer, Conrad helped me understand the process so there would be no surprises. He communicates clearly and took the time to understand my goals. He is attentive and worked hard throughout the entire process. I definitely recommend Conrad.
Conrad has and continues to be an outstanding professional to work with. Coming into this process of buying a home, it seemed very daunting. Conrad took special care to follow up with me each and every step of the way to break down the process of securing a mortgage and buying a home. He took personal time to spend time with my family and I to understand our situation and work diligently to come up with a plan to get us into a home. His professionalism, knowledge, and care about the work he does continues to impress me and he comes with high recommendations.
Conrad was great to work with start to finish. As a first time home buyer the loan process seemed a bit overwhelming. Conrad made the entire loan process quick and easy, and he was always there to answer questions along the way.
Started working with Conrad back in April as a first time homebuyer. He made the whole process super easy and painless. He made it apparent from the start he had my best interests in mind and answered all questions I had in a timely manner as well as being honest from a buyer's standpoint. Highly recommend Conrad and the rest of the Guaranteed Rate crew!
