This was by far the easiest loan experience we have ever had. From the day I asked Evelyn about getting a HELOC on our house to do some home repairs to the day we got the money in our account couldn't have been more than three weeks. The paperwork was easy, the communication was solid throughout. The app was easy to follow and track. And throughout it all, Evelyn was able to answer all our questions super quickly and thoroughly. I highly recommend Evelyn and her team for all your lending needs.
Evelyn stuck with us through many setbacks and rejected offers, and helped us get a good interest rate that kept us within our budget.
RRob H.
Evelyn was extremely helpful and hands on during the loan process. She made the process very simple and seamless. We had an A+ experience with her team and would definitely recommend her team for your home loan needs.
Response from Owner
Thank you — this is the standard we hold ourselves to with every single client. Making the loan process simple and seamless is what we show up to deliver every day, and I'm so glad your experience reflected that. We appreciate your kind words and recommendation more than you know. Whenever you or anyone in your circle is ready for their next move, we're here!
Very sweet person and one of the most caring and helpful professionals I worked with in anything related to my home.
Also had the best rate and was ultra responsive during the offer process.
Response from Owner
Thank you so much for these incredibly kind words — they truly mean the world to us. It was such a pleasure working with you and being part of such an important milestone. Getting you the best rate and being there every step of the way during the offer process is exactly what we strive for with every client. We're so grateful for your trust and happy everything came together beautifully for you. Wishing you many wonderful years in your home! 🏡
Evelyn is the bomb. She helped me get a mortgage for my first home. She helped me find a quality realtor after the first one I had proved to be a bad fit. She even helped me find a grant to cover additional costs. Then after all was done, she would still answer questions about adjustments to my mortgage, scam mail I’d get, escrow refunds and so much more. She’s great.
Response from Owner
This absolutely made my day — THANK YOU! 🎉 You showed up, trusted the process, and made it happen. That's something to be proud of! We're always in your corner, and we're so glad you felt that every step of the way.
Evelyn and her her team make the process of buying a home in the bay area seamless and a LOT less scary than it could have been. Thank you for always taking my calls (even on weekends and late at night!!) and being willing to patiently unpack everything in ways that made sense and helped us feel safe. I can't think of how this process could have gone any smoother.
Response from Owner
This means everything to us — thank you! The Bay Area home buying process is no small feat, and you were amazing through all of it. We’re always in your corner, weekends and late nights included. So glad we could make this feel safe and seamless for you. Wishing you many wonderful years in your new home! 🏡
My husband and I just purchased our first house, and we cannot more highly recommend working with Evelyn as your lender. She explained everything to us so thoroughly, and was very patient with our MANY questions. She's super responsive and we really felt like she was invested in the process with us. Thank you so much for your help, Evelyn!!
Response from Owner
Amy, thank you for the wonderful review, and congratulations to you and your family on the purchase of your home! I'm always here to explain or help with any questions that come up from here on out.
Liz, it was wonderful to work with you! I'm so happy for you and your family on the closing of your transaction, and I'll be here for any questions that arise from here. Thank you!
I recommend Evelyn to all of my clients. Not only can she offer great rates, but she offers exceptional service. She is responsive, knowledgeable, and professional. She is also very skilled at explaining the different loan options available to people. Lending can be complex and Evelyn is very skilled at breaking down big concepts...and to top it all off, she is a pleasure to chat with!
Response from Owner
Ehsan, thank you for your kind words. I want to demystify mortgage concepts so the everyday person can make good informed choices for themselves. It's a pleasure to work with you on behalf of your clients - you give them such a deep level of care and attention.
Evelyn and her team is great. We have used them for our initial purchase and a refi now. They are professional, quick, and easy to deal with!
Response from Owner
Thank you so much! It's been a pleasure working with you on your purchase and your refinance, and I'm so glad you had a great experience working with us.
I cannot thank Evelyn enough for making our home ownership dreams come true! Evelyn and her team not only made the pre-approval and escrow process so smooth but she readily and enthusiastically answered our questions and ran numbers in consideration of a variety of financing scenarios. In addition to Evelyn being a font of knowledge and high EQ, she is always looking out for the client's best interest. Evelyn is an all around great person to work with and we are so lucky to be her clients. Thank you, Evelyn!
Response from Owner
Mara, thank you for the wonderful review! It's been a pleasure and an honor to work with you on the purchase of your home, and I'm lucky to have clients like you.
Evelyn Freitas of inRate really goes above and beyond to ensure her clients are taken care of and they fully understand the process of home mortgages/loans! She spent ample time answering our questions and showing us how to get the best mortgage. Hands down Evelyn biggest priority is helping out her clients in whatever way she cans. She was the best part of the home buying experience - we are very grateful.
Response from Owner
Thank you, Ilaria, your feedback truly means a lot. Thank you for sharing your experience! Let me know whenever I can help in the future.
What can I say besides THANK YOU FOR MAKING OUR DREAM COME TRUE! Because of Evelyn’s expertise, passion, and willingness to help us overcome any obstacle, she has successfully helped guide the way for my family & I to own our first home. I’m extremely grateful to have had her help & highly recommend her services to anyone searching for a lender, trust me look no further!
Response from Owner
Zuliana, thank you for your wonderful review and your kind words. I'm so happy for you and your family, and am honored that I had the opportunity to work with you on the purchase of your home.
We worked with Evelyn to secure financing for our first home, and she was fantastic. She was responsive, always available to answer questions, and moved everything along quickly. The whole process felt smooth and supported thanks to her. Highly recommend.
Response from Owner
Rachel, it was such a pleasure working together. Thank you for your thoughtful review.
We have worked with Evelyn several times over the years and she is super friendly and informative.
CChristopher E.
Evelyn is great.
CCara W.
Evelyn knows the market inside out. Her communication is clear and efficient. She was very effective tailoring the strategy specifically for my situation. We were able to close in just a week. Highly recommended.
Response from Owner
Thank you, Er. This review made my day - thank you for your kind feedback.
Evelyn helped us with a Line of credit against our primary residence. She and her team was always very helpful in answering any questions and stayed on top of everything during the whole process.
Response from Owner
Thank you, Baljinder! I appreciate your kind words and look forward to helping again anytime.
Thank you to Evelyn and to the team for being responsive to my questions regarding this loan. You were a big help explaining the different steps along the way to the finish line.
Response from Owner
Thank you, Sandra! It has been a pleasure working with you and I'll be here for any questions or mortgage help going forward.
Evelyn and her team were helpful, friendly, quick to respond, and really understood the first-time-buyer perspective.
LLaura C.
Evelyn and her team were so wonderful in navigating my first home purchase. She was knowledgeable about the down payment program I was granted, and incredibly patient and kind through the entire process. Highly recommended!
Response from Owner
Laura, I'm so grateful I had the opportunity to work with you, and I appreciate the kind words. Thank you!
Evelyn was super knowledgeable and supportive, she made herself available for questions and was encouraging throughout the process. I so appreciate Evelyn and her team at Rate!
Response from Owner
It was a pleasure working together. Thank you for the thoughtful review!
I've worked with Evelyn a few times now—she's been incredibly helpful running numbers for any situation and offering clear, honest guidance throughout. She’s also helped a couple of friends secure solid mortgage deals, and they’ve had great experiences too. Super knowledgeable, responsive, and genuinely looking out for your best interest. Highly recommend!
Response from Owner
Thank you! I appreciate your wonderful review and I look forward to helping again anytime I can be of service.
Evelyn Freitas is an absolute gem in the mortgage industry! From the very first interaction, it’s clear that she genuinely cares about her clients and approaches what can often be a stressful process with honesty, clarity, and compassion. Evelyn shoots straight—no sugarcoating, no unnecessary jargon—just straightforward, expert advice that makes you feel confident in every decision.
What truly sets Evelyn apart is the level of care and attention she puts into crafting a personalized game plan. She doesn’t just help you secure a mortgage; she ensures you’re fully prepared, financially and mentally, for the journey ahead. Her proactive approach keeps you on track, making sure you’re both able and ready when the time comes to take the next step.
Response from Owner
Thank you so much for your review and those sentiments! A home purchase is such an important step - it has to be done with care and clarity. Thank you for stating this so beautifully.
A friend of ours had referred Evelyn to us when we were looking to buy a home, and I’m so glad we went with her. She explained the whole mortgage process clearly and patiently, and was able to come through on the loan and rate she said we would qualify for. We later found out this is not the case with many lenders. We are so happy with our situation and our new house, and I recommend Evelyn to anyone looking to purchase, especially if it’s their first home and are new to the home mortgage process.
Response from Owner
Srinika, thank you so much for your review and those kind words! I'm glad you had a great experience working with my team and me, and thrilled to hear how happy you are in your home!
Excellent team. Fast responses. Evelyn and Melinda were so great to work with.
YYadira B.
Efficient, helpful, professional service
AAnthony L.
Evelyn Freitas was our mortgage broker and working with her was incredible.From the first day to the last, Evelyn was available to us day and into the evening. She listened to our concerns, communicated clearly and guided us through the laborious process of getting a mortgage. Evelyn come to our home, picked up our Trust, copied and entered necessary data in order to facilitate the process. Thank you Evelyn for your hard work!
Response from Owner
Thank you - I'm so glad you had an incredible experience working with me and my team. It was a pleasure to work with you, and I trust you are enjoying life in your new home!
The team was very nice and the process was seamless
MMichelle C.
Evelyn took her time to explain the complex loan process, which can be quite complicated for the average person. She broke it down into simple, easy-to-understand terms. Over the following months, whenever I had a question, I reached out to her, and she not only provided answers but also ensured I fully understood them. Her approach has given me the confidence to work with her.
Later on, she introduced me to her incredible team—Andrea, Malinda, and Steve—who are wonderful to work with. Without Evelyn and her team’s unwavering support, I wouldn't have been able to navigate the entire loan process and purchase my home.
TTewodros T.
everyone helped regarding any questions and did not hesitate to call, text or email me and my wife regarding questions or concerns
SSteven H.
Because Andrea Nava gave us an excellent and professional attention, keeping us aware about everything, answering questions and supporting our loan process. She is amazing doing her job.
LLouis M.
ROSS did an awesome job with taking care of me, explaining things, answering calls and emails and giving of your time. Thank you
LLinsey K.
Service was awesome, Evelyn Freitas and Malinda Stewart were great. They always answered the phone, answered all my questions, and got a mortgage turned around in record time!
AAntonio P.
Very sufficient and Compliant with the service you need. They will go above and beyond their standards just to make sure your satisfied.
JJoy R.
Superior service
WWilliam C.
Conrad was amazing! Super helpful and kind. He took the time to talk through the process and was flexible when questions came up.
SShayn A.
Evelyn and her team were on top of the process and we’re helpful and encouraging.
NNancy C.
The people I worked with were amazing.
DDana S.
They went above and beyond on helping me and giving me the tools to make me becoming a homeowner possible
JJose A.
The staff is very professional and , knowledgeable
SSharon A.
Very easy and friendly service
EEliza R.
Great & attentive service, across the board
MMichael F.
great customer service
EElodia S.
Evelyn and her team went above and beyond to help me secure my new home
MMichael T.
The team was very responsive and thorough in making sure we understood the process and what to expect. They definitely put us at ease and feel confident in purchasing our first home.
TTran H.
Guaranteed Rate has been easy to work with and thorough in helping us through every step.
RRaymond C.
Evelyn and her team were amazing to work with. They were knowledgeable, incredibly responsive, and so helpful throughout the process.
