Donna DeMarco

I had an excellent experience working with my home loaner. From start to finish, the process was smooth, efficient, and stress-free. Communication was clear and timely—every question I had was answered with patience and professionalism. They took the time to explain each step in detail, making sure I understood all my options and felt confident in my decisions. I especially appreciated how responsive and supportive the team was, even during evenings and weekends. The loan was processed quickly, and I was kept informed throughout the entire journey. I never felt rushed or pressured—only supported. Their expertise and personalized service truly made a difference. I would highly recommend this home loaner to anyone looking for a reliable and trustworthy partner in the home buying process.  Thank you for helping me achieve this important milestone with ease and peace of mind!

Wonderful Experience!

Process was easy, smooth, a lot of support was offered. KB home team was easy to contact.

Although it was not an easy 1-2-3- close we ran into issues and the loan process became challenging. Donna had alternative loan options ready to discuss with us and we were able close on the house. Thank you.

Friendly and professional service combined with excellent communication.

Always available whenever we had any questions or concerns and was very informative. Overall the process was made easy for us especially being able to sign forms electronically.

Donna was always readily available for questions and gave clear responses that we were able to understand. She was always checking in on us and was very kind and informative of throughout the entire process.

Donna was very professional and helpful!

Me and Donna talked through a multitude of different situations to land me at the spot that I wanted to. Different loan ideas, possible things to pay off, and different amounts to put down. It all worked out fantastically .

Donna was very helpful with the questions I had through the process. Made it seem easy.

Donna has been given me great assistance in every aspects of my loan process.

Communication from Donna and the finance (KBHS Loan)group

Donna was exceptional and dealing with this transaction, there were parts of this transaction that were very frustrating and very difficult for the both of us to deal with but she was able to get us through everything. May not having the same type of day-to-day experience as her in these type of transactions definitely made me leery and question everything she was doing just because it was some thing I was unfamiliar with, however, even with all the antiques, she was still able to deal with everything help me in the best way that she could and never once got frustrated with dealing with an irate customer. The biggest part of the transaction is definitely the customer service aspect of it to making sure your customer understands making sure your customer is comfortable and handling all of her needs. She went above and beyond . There were times where I tried to get different lenders and I tried to go to other things with the financing and each time Donna was able to make me understand that what KB was doing for me was the best thing for me. I would recommend Dan a 10 out of 10 to anyone that is looking to purchase a Home

Donna is so amazing. She continued to go above and beyond throughout the whole transaction. I could not recommend her enough. No matter if the situation was big or small, she was there to answer any and every question I had. I work in real estate so I come across many lenders and I can truly say from the bottom of my heart, Donna is the very best. I am so lucky and blessed to have come across her. She is so unbelievably knowledgeable and caring. She continues to go above and beyond and I could not thank her enough. I think she represents KB incredibly well. This was my first new build purchase and she made the whole process feel so smooth and easy. I plan on buying many homes in the future and I will absolutely be saving Donna's information to do each and every one of my transactions. If I could give her a bonus, I would. Truly the best of the best. Thank you Donna for everything!

Donna Demarco exemplifies exceptional customer service! She is very knowledgeable of the loan process and very responsive to all my questions. Her demeanor is commendable and Donna is a great asset of the KB Family!

Donna helped me have a great first experience as a first time home buyer. I truly appreciate all the tips and knowledge throughout this process.

Donna is amazing.

Donna was overall great to work with. There were some hiccups along the way, but applying for a mortgage is not an easy feat! Thank you for all your help!

Donna was super informative and had great availability, always willing to help

Donna is very patient and explained everything clearly if we need

Donna is amazing and very helpful assisting us with our loan for our new house. She gave us a lot of advice on the process of our loan. She checked in with us weekly to see if we have any question or need assistance and to give us update. We are very satisfied with the service, experience, and communication she offered us and we strongly recommend her to any future homebuyers.

Donna made it great

Worked with us the whole time to make sure we understood what was happening and answered all of our questions.

It was all great!

Donna was a very pleasant person to talk to and she kept you informed with everything that was going on

The line of communication

Please do not use NetPromotor score. The math is fundamentally flawed and gives a skewed view of your customer base. Donna was great, we had more interaction with Cristina Hinman and Alex Natour and they were great as well. They were all patient with us as nervous co-buyers. And they were very responsive to our inquiries and requests. Thanks to all for the help in this process.

Phone calls

Donna was great and very communicative throughout the process. She was open and honest about the process steps, rates, and closing costs.

Donna was great and saved your company from loosing us as a client. The loan officer we were dealing with prior to Donna was a nightmare she lied to us on several occasions, and she was not willing to answer questions she would just talk in circles till we gave up. We were willing to pay more to go with a different company just to not have to deal with that loan officer. As I stated Donna was great and saved the deal.

Donna was great I would of course recommend her the loan officer we had before was horrible Brian never gave us rates or told us we were conditionally approved and kept pushing for us to apply without knowing what rate we were applying for . He wasnt communicative and refused to give a straight forward answer he specifically made our experiance horrible and more stressfull then it needed to be

Very attentive and helpful with any questions throughout the process.

Fast feedback and answered all my questions. The whole process was made much easier than I expected.

Donna was a pleasure to work with

Donna has always kept us in the loop, even when we thought that we weren't going to use KBHS for our loan. Things turned out well where we were able to go with KBHS and Donna is a major part of that. She's responsive, friendly, understanding, and genuinely cared about our needs. Thank you!

I felt that I was treated right.

Donna help us from day 1 until we got our house key, she always available whenever we need assistance. Me and my husband was so privileged having her as our mortgage loan originator

Very pleasant. Gave us options. Honest. Walked us through the process. Always accessible

Donna was great! She made the entire process seamless and went above and beyond for us.

Very helpful and informative

Resourceful.

We appreciate all your help in resolving the problem. Thank you for all your assistance.

Donna was amazing walk me through everything was very friendly and helped me with what I needed help with

She's very awesome, very patient, very professional, and absolutely the best.

Donna was so helpful and communicated to me through the entire process. She was always available to answer any questions we had. She is an amazing asset to the KB team. She made our home buying process very easy and stress free.

Donna answered all my questions when I had them and thoroughly explained items.

Donna jumped in halfway through the loan process, she was very informative and helpful from the moment that she took over.

I loved the fact that Donna took time of her day to meet us in person, when we signed. She stayed with us the whole time we were there and she helped entertain my daughter while we signed each form. She’s amazing! Thank you Don an

Donna was very communicative and made things smoothly

I didn't work with Donna until the End, but she made sure I was aware all everything going so that including the recording process so that I wasn't left in the dark. She kept in touch and always made herself available for me when I needed her or had questions.