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Based on 33 star reviews
Based on 37 reviews
Ratings include all 37 reviews. Reviews collected directly from clients are shown only with their permission.
Natalie is the best! She makes everything so easy and understandable and is quick to respond as is everyone on her team. She was a part of the easiest home purchasing experience I’ve ever had. It’s nice to have someone so communicative and willing to explain everything to you in your corner when you’re trying to buy a house. I would not go anywhere else in the Treasure Valley besides to Natalie at Guaranteed Rate.
No written review
Working with Rate was a really easy process. We loved our lender. She was so knowledgeable and communicated very well. We also wound up going with an insurance agent through Rate after having such a good experience with our lender.
Natalie Chatfield was absolutely fantastic to work with! She was transparent, communicative, and so fast with her responses whether it be text, e-mail or by phone. We received daily reports on our rate options and the streamlined process for completing the required tasks made it so easy to stay on top of the process. She provided us valuable guidance as first time homebuyers to which we are so grateful. We couldn’t recommend her more and will definitely seek her out in the future!
Working with Natalie was an absolutely seamless experience from start to finish. What truly set her apart was her ability to anticipate my questions before I even had a chance to ask them — she clearly knows the mortgage process inside and out and understands exactly what clients need to feel confident at every stage. Throughout the entire process, Natalie kept me informed with timely updates so I never felt left in the dark. Her proactive communication made what can be a stressful experience feel completely manageable. If you're looking for a mortgage broker who is knowledgeable, attentive, and genuinely goes above and beyond, Natalie is the one to call. 5 stars without hesitation!
Working with Natalie was an amazing experience. Since we were moving from out of state and unfamiliar with the area, she made the entire process feel easy and stress-free. She was knowledgeable, responsive, and always took the time to guide us through every step. We’re so grateful for her support and would highly recommend her to anyone! especially if you’re relocating! Thanks again Natalie! Julie & Joe P.
Fast, easy and efficient
Natalie was an amazing loan officer, the on-line portal was easy to understand and use and I felt like everyone was working together to help get the mortgage in the place and closed.
Natalie Chatfield was exceptional to work with!
Natalie Chatfield was terrific! Very responsive to my emails and voice messages, very patient with my questions
Natilie, you and your team was great! I know I panicked a bit (Ok a lot)! It was a challenge for me to do something so very different! You kept me calm, ok as calm as I could get!!!! Thank you for being so kind and Cary!!!
I had such a great experience working with Natalie Chatfield at RATE for my first home loan. She was exceptional from start to finish! She is incredibly smart, patient, and clear in her communication. As a first-time homebuyer, I had a lot of questions, and Natalie took the time to walk me through all my options in a way that made everything feel manageable and not overwhelming at all. She truly made the process easy to navigate and always made sure I felt informed and supported. I’m so grateful for her help and honestly wouldn’t recommend anyone else. Natalie and RATE made my first home experience a really great one.
Very professional and on the ball. Very positive experience. Great communication throughout the entire process.
Natalie will hustle for you! She responds quickly which is critical in a competitive housing market. She is solutions-oriented to figure out the best lending arrangement for each individual and situation. She is trustworthy and knowledgable. 10/10 recommend!
Great and fast customer service
Natalie and her team are great
They were quick and informative throughout the process!
Natalie was informative, quick and easy to communicate with throughout the entire process. We had a rush mortgage process done and Natalie and the team did such an amazing job! Wow! Highly impressed and so appreciative for her hard work. Thank you!!!
We had an incredible experience purchasing an investment property—everything went smoothly from start to finish. Natalie was fantastic and it honestly felt almost too easy. The communication was clear, the process was seamless, and I always felt confident in each step. I couldn’t have asked for a better experience! Thank you so much!
Natalie Chatfield is the best
Great staff team
No written review
As an agent and buyer I love Natalie!!! You will not be disappointed and will be taken care of throughout the whole process.
Natalie was an amazing help and partner through the whole process. So grateful.
Natalie was really great to work with and she was quick and on top of all our questions
Guaranteed Rate processed and funded my mortgage in 18 days.
Natalie was on the ball every step of the way while my wife and I were in the process of buying our first home. Her communication was very prompt and she helped to explain things to us every step of the way. It was a pleasure working with her. Thank you, Natalie!
Being very new to the area, I sought out references so we could buy a new home. Natalie was referred so I contacted her, and a couple of others. She was very communicative and prompt replies when I need information. Her, and her team got the job done and in a reasonable timeframe. I’m very happy with Natalie’s performance and dedication to my needs.
I have had the pleasure of working with Natalie on numerous transactions, and I can confidently say she is an exceptional mortgage lender. She is able to think on her feet and is always willing to explore creative solutions to help her clients achieve their goals. Her energy and enthusiasm are contagious, and she excels at building relationships with everyone she meets. She consistently goes above and beyond making every transaction with my clients smooth and stress-free. But what truly sets Natalie apart is her commitment to teaching and educating people. Not only is she thorough in helping educate my clients in understanding what is possible and needed, she is also regularly looking for new ways to help educate others who don’t think homeownership is possible. I love that! I highly recommend Natalie for anyone seeking a dedicated and knowledgeable mortgage professional.
I’ve never had so much stress relief in my entire life we appreciate everything you have done. Thank you bbq and beers one day.
I have referred many clients to Natalie and they have all been happy with her services! She is very professional, organized, kind and very on top of things! She really knows her stuff and has loan programs to fit everyone's needs! I highly recommend Natalie to anyone needing her services.