Ratings include all 58 reviews. Reviews collected directly from clients are shown only with their permission.
Francki was a pleasure to work with during our home purchase. She was clearly very competent and knowledgeable- an effective communicator- picked up the phone after hours and explained all of our options clearly. Plus- we shopped around and she was able to essentially match or beat any other rate we found. Will be working with her again for sure! Thanks Francki and the whole origin point team!
Francki and the whole team were great to work with, gave us clear guidance on what was needed, and hit every timeline and expectation that they communicated to us.
TTimothy M.
The team with whom I worked was very knowledgeable, efficient, and pleasant. They made a complex process considerably easier to navigate. Compliments to Francki DiFrancesco, Amy Mahoney, and Erica Amber.
DDiane H.
Francki went above and beyond in fighting for me and pivoting when we encountered an issue. The process took longer than I would have liked but I knew she had my interests in mind throughout.
CChristopher G.
I am very happy with the support I received.
LLauren E.
Excellent customer service, made process so easy, quick responses
AAllison L.
Francki, Amy, and Erica were all very easy to work with and were really invested in getting the refinancing done.
JJamieson N.
I had a very good experience working with the entire team
MMicheal I.
Francki and team were very responsive and professional throughout the process. We had an ambitious closing deadline in between major holidays and they made sure we were able to close on time. The team was quick to respond with any questions or concerns we had throughout the process.
SSydonia G.
We had a tricky financial situation that had made it seem impossible to purchase a home this year (baed on our conversations with other lenders), but OriginPoint was able to identify a loan strategy that worked for us.
SSun-Young P.
Informative, helpful, and very responsive communication. Enjoyed the experience!
TTodd D.
Francki made herself available was super knowledgeable about the VA loan.
TTimothy W.
Franckie was awesome to work with. She made everything super easy and looked out for us through the entire home buying process.
LLindsey R.
I had a great experience working with Francki and her team. They were very responsive, fun to work with, took the time to explain things clearly.
FFrancki D.
Francki and the team were amazing. When buying a house the process can be chaotic, stressful, and unpredictable, however, working with Francki made us feel that one thing we could rely on is that they would have our back and work around the clock! Highlights Transparency, Fast communication, and instill trust!
FFrancki D.
I had a great experience working with Francki and her team. They were very responsive, fun to work with, took the time to explain things clearly.
UUloma O.
Francki and the team were amazing. When buying a house the process can be chaotic, stressful, and unpredictable, however, working with Francki made us feel that one thing we could rely on is that they would have our back and work around the clock! Highlights Transparency, Fast communication, and instill trust!
JJoseph L.
Francki was wonderful to work with!
NNatalie G.
Very professional and helpful
FFernando R.
Francki is AMAZING! She worked very hard to make my financing happen
CChristopher R.
BECAUSE THEY DESERVE IT, THEY WERE EXCELLENT.
AAna P.
Excellent service
AAndrea B.
My experience with OriginPoint -- and Francki in particular -- was very positive. I don't have anything to compare it to, but I appreciate how patient Francki was, walking through the details of our loan and how communicative she was with us throughout the process. Her experience in this industry really showed, and I felt confident that we were in good hands throughout the process. There were several times throughout the process where she and her team made time to walk us through things past business hours b/c the situation necessitated it. I get the sense that this is a very hard industry to work in, so I was especially impressed by everyone's equanimity in the face of pressing deadlines, stressed clients, and paperwork on a level I haven't seen in years.
Regarding the point below on "how easy was it to obtain your mortgage through OriginPoint," I think whoever put together this survey might be shooting themselves in the foot with that phrasing. There's no such thing as a Very Easy mortgage process through any company! I'm putting Very Easy b/c that's what Francki and team deserve, but... y'all, we all know none of this is easy.
MMary A.
Feel like I got a great rate, staff was friendly and very helpful throughout the whole process.
JJulian R.
They were able to come up with a loan product that no other company was able to offer.
MMark E.
The customer service was excellent--quick responses and thoughtful execution. It felt like our best interests were always front-of-mind.
LLauren H.
Because Francki was excellent she was always knowledgeable and explained every step of the process and also came up with creative solutions to help me get financed. She also jumped in and helped solve an issue with the title company that was creating a snarl in the process
JJonathan A.
Francki was great!
RRandy D.
They were very helpful and professional
RRita W.
Francki is an incredible agent.
JJoseph S.
Francki and her team made everything easy, and helped explain things. Francki and team were incredibly responsive when we had questions as well. Couldn't have been easier.
DDominic Z.
Francki went above and beyond to find me a loan that met my needs. She is the absolute best.
LLee S.
Francki was extremely helpful and demonstrated her wealth of experience and knowledge in guiding me through what I thought was going to be a complex process.
JJoseph J.
They were very helpful knowledgeable about their work
CCheryl S.
Great communication and deals
EEyamindae J.
Fast, streamlined process and great team.
CChristopher C.
Efficiency, professionalism
LLori L.
Francki and the entire staff are exceptional, efficient, and a pleasure to work with. There were no surprises. They made us feel very confident in the process and followed through every step of the way.
MMichael B.
So friendly and helpful and made the stressful process of getting a mortgage easier.
CCarol S.
Staff we very friendly, good communicators, and helpful.
JJanet S.
Very good at communicating and helping me through the entire process.
MMichael L.
Because origin point, especially Francki and here team help me to archive my goal.
OOumpougoula S.
Our Loan Officer was very efficient, thorough and a very pleasant and awesome ?? person to deal with.
PPatricia M.
Ease in communication, providing documentation and hybrid closing.
CChristopher B.
Great service. Fracki and her team made feel confident with the process and their response time is lighting fast.
MMaria Y.
Loved working with everyone at OriginPoint! Especially, the one and only Francki!!!
GGarrett M.
The team was very professional, knowledgeable, and worked quickly to help me close on the house
CCrystal B.
Francki was knowledgable and very helpful throughout the process of buying my home.
JJarett W.
Very very patient with our situation. They never walked away!