
Very easy to work with, and the turnaround time was always on time or early. They made my first-time home-buying experience very easy

Mortgage Loan Originator - KBHS · NMLS# 1199287
Based on 17 star reviews
Based on 17 reviews
Ratings include all 17 reviews. Reviews collected directly from clients are shown only with their permission.

Very easy to work with, and the turnaround time was always on time or early. They made my first-time home-buying experience very easy

Y’all—client after client, year after year (we’re talking well over a decade now), Robert Imazumi has never disappointed me or my clients. And trust me, my standards are sky-high—I don’t hand out referrals without caveats unless someone has truly earned it. Robert doesn’t just meet the bar, he sets it. He puts his clients’ needs first. Always. He gets the job done reliably, consistently, and with serious care. But his dedication doesn’t stop with the clients who are ready to buy right now. He shows up just as fully for the “someday buyers”—the folks who aren’t quite there yet financially. He takes the time to educate them, guide them, and cheer them on until they’re ready to make the leap. His kindness and empathy are just as powerful as his deep industry knowledge and fierce work ethic. And because he’s a mortgage broker (not a direct lender), Robert has access to a broad range of loan products to match each client’s unique situation—whether they’re buying or refinancing. But here’s my favorite part: no BS. No sugarcoating. No overpromising. Just facts, strategy, and execution. That’s why I trust him with my clients, time and time again.

Toward the end of last year, my husband and I solidified our plan to move from our SJ home of 25 years to Solano County. It was a complicated process. Our financial advisor referred Robert to us as her trusted partner. During our introductory meeting over Zoom, it quickly became obvious why she thought Robert would be a good fit to help us through this next stage. We immediately felt the connection. From the beginning and throughout the entire process, Robert was professional, personable, with great communication skills. He never made us feel rushed, listening carefully to our needs and concerns, and providing options. Since my husband and I are both retired, we had two goals in our move: to find our forever home and stick with our financial plan. Robert worked closely with our financial advisor to be sure we stayed on track. He was exceedingly patient with all our questions and concerns. When the time came to get the ball rolling, Robert was on it. He worked closely with our realtor to be sure that we had all our ducks in a row. We put in an offer with a 20-day closure and Robert pulled out all stops to ensure it would happen. He has a great team to back him up. Long story short, we’re absolutely thrilled to be in the home of our dreams. We look around and can’t believe this is where we get to spend the rest of our lives. We’re eternally grateful to Robert for everything he did to help make this happen!

Robert and his team were amazing to work with. I would highly recommend working with Robert and Guaranteed Rate. Communication and follow through was great. Robert is very knowledgeable and can find the product that works best for your needs.

We were introduced to Robert and his team through our mutual friend. With many fears ahead, Robert put us as ease. The whole process was seamless. Robert and his team super punctual, professional, and answers all your questions in a timely manner. If you're looking for lender and mortgage consultant, look no further. You would not be disappointed.

Robert is an incredible Mortgage broker, able to work magic even in the most challenging situations! We are relatively new to the country and finding it hard getting the credit scores we needed. Robert was super attentive, guiding us through what we needed to do to build our score, and proactively helped us navigate several challenging situations that ultimately lead to us getting the house we wanted! Perhaps most importantly during the purchasing process, Robert is an *excellent* communicator, sending continual updates and being extremely responsive during the very tight closing periods that are so common in bay area housing right now. If that's not convinced you, Robert also helped us access very competitive rates - more competitive than my current bank! If you are in San Francisco or the Bay area, have a non-standard background and are looking for a great partner to arrange you Mortgage, Robert is your guy. Thank you Robert!

Look no further! This is the A-TEAM! This was the best experience I've ever had. I had a particularly stressful situation where I needed to refinance within a tight timeframe. Robert and his team were responsive, knowledgeable and helpful through a completely stress-free process. I kid you not - STRESS FREE! Not only did they help me with a smooth re-finance, but they also demonstrated that my re-finance was as important to them as it was to me. I truly felt like a priority and was always treated with kindness and respect. I wasn't just a file on a desk. They took the time to explain everything and always had time to answer questions. My only wish is that I was a better writer to communicate a more glowing review! I will always come back to Robert and his team for all of my home financing needs. They truly are the best.

Robert was a fantastic partner to work with while my wife and myself were looking for our first home. It was a multi year journey for and we did check with other agents. We always came back to Robert. He was the most open, friendly, and informative. Being our first home we far into the weeds of jargon, paperwork, and questions. No matter what the question(s) was Robert was able to explain everything. During the closing process he was frequently in touch to tell us how things were going, what to expect in the near future, expedite paperwork, and prevented bumps in the road. I highly recommend Robert Imazumi and will be looking to work with him again when we are looking to expand our home.

Growing up some may dream of a hero in shining armor; others may dream of that exotic SI swimsuit model they saw in their parents' magazine. That's who I dream of when searching for when $, #, % and other financial punctuation is involved;someone to save me from the confusing terminology and formulas. Robert fills that role in ways no numerically naive grownish adult could ever dream of. In applying for a mortgage during our house hunt, Robert spent countless hours and multiple phone calls and emails helping us review our financial situation, see our options and make a fully informed decision when obtaining a loan for a dwelling. Robert is very knowledgeable, an elite in the field. His honesty and guidance helped make sure we were making the best decision possible. We are now homeowners and excited, a lot in thanks to Robert and his team.

You can take this with a pinch of salt, as it was our first home purchase. However, most of the salt in this review should be reserved for the slugs at other offices. Even *finding* a house to buy in the Peninsula is hard enough -- working with the people that make the actual purchase happen I'm sure makes a huge difference, now that we’ve been through the process. Being both the biggest purchase we'll likely make in our lifetime and something we knew very little about, we were thorough in vetting who we'd work with: our realtor recommended a few people, and we polled our friends. It was apparent there is a broad spectrum of professionals available. Robert and Guaranteed Rate are holding down the highest end of that range. The bank lenders were rigid and un-enabled, the other independent lenders either saw our multi-million dollar loan as too small (!?) or they were too busy/comfortable to explain anything, some not even responding to our interest. But this process is a far cry from the deli meat counter...I'm not taking a number and being handed some cold cash when the butcher is ready. I hadn't seen a photo of Robert before coming to yelp and writing this review, but I was pretty sure he'd have long blonde hair, given how much of a Goldilocks he was for us. Black looks good on you though, Robert. Patient with our enlightenment, he made the multi-variate math a straightforward process. If you've read this review, think you know I'm a bit of a personality. Robert took it all in stride, and helped not only educate us from a "what's possible" advocacy perspective, but was courteous, responsive, and proactive when it came to each step in the process. We are so grateful to him and the GR team. Especially if you're a first-time buyer, they're terrific. When we manage to win a second lottery and buy another home, we'll be coming back.

Robert is one of the absolute nicest humans and most gifted financiers on the planet. With some challenging details, he made magic happen. He was kind, funny, efficient, and brilliant. He answered every question, never hesitated to give us very thorough and detailed explanations, and was supremely calm. He was very respectful of all the parties involved in our transaction and always made certain to maintain confidentiality -- providing the information necessary to complete our transaction but never offering sensitive information that was not necessary. I cannot say enough about how truly wonderful he is. There are so many times during our transaction that he went well above and beyond. You can absolutely trust that he will do everything possible to assist you with kindness, grace, and intelligence. Thank you, Robert! Our family has a home because of you.

Robert is incredibly kind, resourceful, articulate, patient, easy going, professional, loves what he does and cares about his clients above all else. I met with Robert initially to discuss our mutual businesses and walked away with a better sense of the mortgage process than I ever had while buying a house using a different broker five years ago. If you're looking into securing a mortgage, Robert is your go-to guy. He will gladly find you the best option for your specific circumstances.