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Based on 71 star reviews
Based on 76 reviews
Ratings include all 76 reviews. Reviews collected directly from clients are shown only with their permission.
They were awesome! I worked with Bob Kemp. He helped me through the process of a mortgage loan. We had a short closing date and had other issues such as my credit score that were somewhat tricky. He was always available to talk to and answer any questions I had
It is very obvious that Bob works hard to get you the best rate he possibly can. I would just prefer that the process as a whole was more transparent and that values presented to the customer were more accurate.
They were fast and helpful
THEY DID THEIR JOB WELL AND HELPED US THROUGH THE PROCESS
Bob Kemp did an amazing job in the process from start to finish.
Everyone that was involved in the process was very easy to work with and get ahold of. All of our questions were answered and that took a lot of my anxiety away. Can’t say enough about how great this team was to work with.
Quick, effect, and stayed vigilant through the entire process
The team provides clear guidance on all the hurdles needed to get through the loan process.
Bob Kemp was awesome to work with made process go flawlessly!
Good service. Bob was excellent to work with.
I was very satisfied with the professionalism.
The process was efficient and transparent from start to finish. Bob and Shawana are the absolute best, and the rest of the team deserves credit too for hitting the deadline without any drama. Even with the manual paperwork, we finished everything at closing in under an hour. No complaints.
Outstanding performance throughout all steps.
Bob Kemp and his team did an extraordinary job within a shorter amount of time than usual. This is the second time we have used them and they did an exceptional job each time
They are doing a good job
Bob was great really helpful thru whole process second time I used him and will continue to go back for all my home loan needs! Thanks Bob
Made sure we understood everything we were signing and answered all our questions that we had
We had a very enjoyable experience. Very professional. I would highly recommend it to everyone.
Bob Kemp and his team did an exceptional job. The communication was excellent and they got our mortgage through all the steps to close in a timeframe that wasn’t easy for them. This is the second time we have used Bob and we definitely recommend his services!
Bob and his team delivered a smooth, transparent, and seamless experience, leaving no questions unanswered and no surprises along the way. Everything proceeded exactly as planned—an outstanding example of how every loan process should be.
Couldn’t have picked a better guy and team!!
Because your people are excellent, up to the task and good people.
The service was top notch
Bob Kemp always has the answers I need and I never had to worry about anything as he guided me and my daughter through our last two home purchases and one refi. Thank you, Bob
Great service and communication, easy to reach with questions.
Bob & the team over at Guaranteed Rate Afffinity have nothing but the best & highest quality of service, professionalism and care. We transferred lenders to Guaranteed Rate Affinity & closed in 3 weeks. I highly suggest them as a lender if you are looking for a home.
They were able to get me a loan that no one else was able to do
Bob was great. He was communicative, explained things well and was willing to answer questions I had.
Bob kemp was very responsive and on top of the loan process throughout the entirety of the process. Highly recommend
They have done a great job processing my loan.
Everyone had patience, helpful and professional.
Best interest rate and knowledge staff
I have had a good experience. Everyone I came in contact with like, Bob, were patient, flexible and stayed in constant communication. From beginning to end.
All the process was smooth and fast!
They were very helpful and patient with me as a first time homebuyer.
Bob was wonderful to work with a made every step of the process clear and concise.
Everyone was very helpful and informative throughout the process
Response from Owner
Chris. Thank you for your feedback. Greatly appreciated.
The process was simple and straightforward. Bob was great.
Bob was extremely responsive and helpful.
Bob was great to work with, extremely responsive, and got me the nest rate I could get. Highly recommend!
Response from Owner
Thank you for the review Matt. It means a lot to me. We will be emailing you a short 5 question survey today. Please take a minute and complete it as I am graded on it. t was my pleasure to work with you.
Was easy to work with and filled all my refinancing needs
Helpful and professional
Great to work with. Bob and his team were fantastic.
I really appreciate how the team put me and any of my concerns first. They were very knowledgeable and informative in assisting me throughout the entire buying process. I would definitely recommend them to anyone who wants to buy a home.
Bob came in clutch for us! We had issues with another lender which I shall not name but we reached out to Bob, not only did he get our deal done but also completed in less than 30 days. Will be using him again in the future for sure!!
Bob and his team were able to help us get to closing in a very short and chaotic manner! He took our call after hours after our real estate agent recommended using Bob as a loan officer, and we could not have been more thankful with how the process went. I will always recommend Bob at GRA!
Bob made the process very simple for me. He made sure I understood everything throughout the entire process and was very easy to reach if I needed assistance. He made me feel comfortable throughout such a major purchase.
It was good
Bob Kemp, worked very hard for me to get approved