Ratings include all 5 reviews. Reviews collected directly from clients are shown only with their permission.
If I could give Jake more than 5 stars, I would. From beginning to end, he was absolutely amazing. Our records were a bit complicated as they involved international tax records and pay stubs, but we were able to close on the house in 12 days. You read that right: TWELVE DAYS. Jake was absolutely amazing. He was professional and compassionate, answering all of our questions and ushering us through the process, focusing on what was important and making sure not to freak us out when things came up. He did what it took to get the job done, regardless of holidays and weekends. Not to mention personal life. I was originally skeptical about going with a mortgage broker over a big bank, but I feel so incredibly lucky that we made the choice to go with Jake and Certainty Home Lending. I have no doubt we'd still be waiting for approval if we'd have gone with a big bank. Thank you from the bottom of our hearts.
Jake was absolutely outstanding throughout our entire loan process, and I can't recommend him highly enough. From the very beginning, he went to bat for us every step of the way, using his expertise and dedication to save us thousands of dollars on our loan. His knowledge of the industry is second to none, and it was clear he knew exactly how to navigate every challenge that came our way. We were working under a very tight deadline, but Jake was always quick to respond, kept us informed, and made himself available whenever we had questions. Most importantly, he made this loan happen when it seemed like the odds were against us. We truly would not have been able to close on time without Jake's hard work, persistence, and commitment to our success. If you're looking for a loan officer who is professional, knowledgeable, responsive, and genuinely cares about getting the best outcome for his clients, Jake is the one to call. He earned every one of my five stars!
