Ratings include all 226 reviews. Reviews collected directly from clients are shown only with their permission.
Holly is absolutely phenomenal! She helped us buy our house 5 years ago and has been there for all of our questions ever since. Holly and her team work day and night to help you get what you need! She communicates quickly and has passion for her job. Holly is very trustworthy and I know she has the best intentions for her clients.
Response from Owner
Thank you so much, Savannah! So glad we could help you get into your house and that you’ve felt comfortable reaching out whenever questions come up. Means a lot. I'm always here if you need anything! ❤️
As an expert in her field, Holly takes the time to get to know you as an individual and truly educate throughout the whole process. She's very flexible with her availability and is easy to talk to. As a first time homeowner, I felt very secure and empowered while learning many new things.
Response from Owner
Thank you so much, Samii! Your words mean a lot. I’m so glad you felt supported, educated, and empowered throughout the process — that’s always my goal. You were wonderful to work with, and I’m truly grateful you trusted me with such an important milestone! 💗
Holly went above and beyond for us. We are first time home buyers with a lot questions and holly was available every step of the way. I look forward to working with her in the future.
HOLLY YOU ROCK !! Thank you for all your time, patience and hard work. (:
Response from Owner
Kristen, thank you so much! It was truly a pleasure helping you through your first homebuying experience. I’m so glad you felt supported every step of the way. You were wonderful to work with, and I’d love to help you again in the future! 💗
Holly Nelson, The Home Loan Lady is great with communication. I understood what she was explaining to me very clearly just cause of the way she explained it. Shes very trustworthy and works quick. Shes always available for questions you may have and i would recommend her for anyone trying to get approved. 10/10 best in the business🙌🏻🌟
Response from Owner
Hi, Brennan. Thank you for your rating! We're happy to hear that your experience with us has been good.
Holly was amazing. She really took care of us the whole way, and we never felt like we were jerked around. Every step in the process actually made sense and seemed reasonable
Response from Owner
Hi, Thomas. Thank you so much for the kind words! I’m really glad everything felt clear and smooth for you both — that’s always my goal. It was truly a pleasure working with you!
I’ve known Holly Nelson, The Home Loan Lady, for years, and she’s one of the most knowledgeable and trustworthy mortgage lenders out there. She genuinely cares about her clients and goes above and beyond to make the home buying or refinancing process stress-free. If you’re looking for a local, experienced loan officer who will walk you through every step and get things done right, I highly recommend Holly at Citywide Home Mortgage!
Response from Owner
Thank you so much, Dominick! I truly appreciate your support and kind words. It means a lot to have people who believe in what I do and the way I care for my clients. Thanks for cheering me on and helping others find their way to The Home Loan Lady! 🩷
Amazing! That is what I have to say about Holly, the home loan lady. This whole process went way better than I ever could have imagined. Not only did Holly help me secure the funding I needed for my dream home, but she also helped me boost my credit profile. She expertly navigated all of the documents and lingo that so confused me. It feels good to know that there are people out there who care and do their jobs very well. Thank you so much Holly Nelson😊
Response from Owner
Wow, thank you so much for this amazing review! I’m so happy to hear how smoothly everything went and that you’re loving your new home. It was such a joy helping you through the process and watching your hard work pay off. I truly appreciate your trust and kind words! 🩷
Holly Nelson went above and beyond as my loan officer! From start to finish, she was always quick to communicate and never left me to figure things out alone and or confused. When I had questions or issues with my loan approval process, she took the time to break down every detail in a way that was easy to understand and made sure I felt confident in the loan I was getting into.
She wasn’t just focused on our first project together either, but as well as helped me set a long term plan for future ideas as well. If you want someone who truly cares, communicates clearly, and works hard to make the process smooth, I highly recommend Holly.
Response from Owner
Nick, thank you so much for the thoughtful review! It was such a pleasure working with you and helping bring your plans to life. I really appreciate your trust throughout the process and am so glad you felt supported every step of the way. I’m excited to see what’s next for you and look forward to helping with those future goals!
Holly is simply the best! She walked me through every step of the refinance process and was very helpful from start to finish. She is amazing at her job; I wouldn't want to work with anyone else!
SStephanie L.
Holly has once again worked her magic and made my selling and home buying process as stream lined as possible!
I am seriously convinced that she turn any problem into a win.
Holly and her team were professional, detail oriented, experienced and communicative throughout the whole process. I will never go through another loan officer.
She stands by quality over quantity and it really shows!
Do yourself a favor and call Holly and her team! You will not regret it!
Response from Owner
Thank you so much for this amazing review! My team and I take pride in making the buying and selling process as smooth as possible while turning challenges into wins. Clear communication, attention to detail, and putting quality over quantity are what set us apart. I’m grateful for your trust and always here to help!! 💞 – Holly
Very easy to work with. Always communicating every step of the way!
CCassidy L.
Holly is great to work with.
EEric P.
Knowledgeable, available, and communicative staff!
SSierra A.
My experience was great!
GGretchen R.
Holly is THE best to work with. She’s professional, extremely hard working, and goes above and beyond as a lender. I wouldn’t go with anyone else
YYossem R.
Very pleasant and easy to work with.
DDebra S.
Thank you for sending the Costello's my way. It was a joy working with them! Holly was fantastic to work with. She kept both the Costello's and myself well informed throughout the process as to where we were at with underwriting and what was needed to allow for a timely closing. It will be a joy to work with Holly again soon!
EEric N.
Holly is a wonderful person to work with.Very easy to ask questions and get the info we needed.We will definitely recommend her and my wife has already referred her to some people
JJerry C.
Great communication, always able to help with any questions I had, and made sure everything went smoothly
JJavin S.
Good communication
CCynthia R.
Very helpful, great communication
AAnders J.
Holly and her team walked me through each step of the way. Helping me with what needed to be done. She answered my calls and text at all hours of the days and on the weekends. She was knew what information to grab for the underwriters and helped me so much with finding the right insurance and helping with my debt to income ratio.
JJennifer D.
Holly was on it from day one of working with her. She was always easy to get ahold of and quick to get back to me and my client. She was very knowledgeable on different ways to get things done that would benefit the client. Couldn’t ask for a better lender.
RRyan S.
From the start of this process all the way up to closing the process went with out flaws. I would reach out to Holly via phone or email she would get back to me with in 24 hours. Holly was very straightforward. Holly would communicate instructions with great detail, this made the experience so great is just communication the personal interest Holly and her team take. I would and will recommend Holly and her team to any one wanting a good lender.
My thanks go out to Holly.
SShelly J.
From the start of this process all the way up to closing the process went with out flaws. I would reach out to Holly via phone or email she would get back to me with in 24 hours. Holly was very straightforward. Holly would communicate instructions with great detail, this made the experience so great is just communication the personal interest Holly and her team take. I would and will recommend Holly and her team to any one wanting a good lender.
My thanks go out to Holly.
MMichelle J.
I was really taken care of as a first time Home buyer. All my questions were promptly answered, and the team helped me to close quickly. Plus the team is relatable, kind, and energetic.
BBree S.
Holly made things easy for us after bad experience with some other people, she is very professional, friendly and does the job in timely manner .
BBouchra K.
Holly was wonderful and she does her job seriously. I hope all people go to her because she works very hard and credible and she gave me approval within two hours with a really wonderful loan. I wish you success and my experience for two years. Alright in a month and I'm done and I now have a great home. Thanks Holly
AAhmed A.
Answered my questions and was attentive
CCody R.
She was amazing and the most understanding woman. Had a heart of gold. Looking out for the customer at cost. Made this transaction so wonderful that if I was a millionaire I would have her working for me.
DDavid J.
Holly made our entire buying process easy, clear and pleasant.
CCarolyn A.
The understanding of what and where things are economically in the US currently… and how simple things in numbers that aren’t known or posted yet will make a change. Having that feeling that there’s a bigger wave that’s coming to the US that we haven’t economically experienced yet and make the simple things much tougher. Sometimes we need to step out of what’s happening today and realize what we need to prepare for. She’s my twin sister mentally
She sees it
MMichael S.
Holly made buying our first home very relaxing and easy. With her experience, quick wite, ability to think outside the box she assisted us to get us what we were looking for. She was able to answer questions when we had them and a lot of times answered questions before we asked them.
We hit a wall when we presented our FHA loan to sellers. Holly found a way to get it done with her clever and aggressive mentality. This is saying a lot with the current market. I would recommend Holly to anyone looking to buy their first home or 8th home.
MMichael D.
Holly is not only an amazing loan officer, she is an amazing person. Her knowledge, attention to detail and compassion is unmatched and I am so lucky to have her in my corner.
KKasie G.
Holly is fantastic in every aspect. She is so personable and sweet but really gets in and gets the job done. She made the whole process such a breeze I could never thank or recommend her enough! I will never go through anyone else!!
LLauren S.
Holly made everything so simple & easy! Definitely would recommend her!!
LLorraine R.
Very knowledgeable and made the entire home buying experience easy and stress free :)
RRobert O.
Holly and the team handled so many moving pieces during this transaction, but it all flowed smoothly from the borrower perspective. Really great job!
FFrederick G.
She explained what to expect and part of the process as well as other options for being able to put an offer on a house, it was especially helpful for us first time buyers.
AAmber Y.
Holly was very professional and very detailed.. we had many questions even if they were dumb she answered with in moments of reaching out and holly is very up front and and friendly about the whole path to home ownership I’m glad we were able to have her as our lender and now we have made a life long friend…. Thank you holly for all your help we appreciate you more than you may know xoxoxoxoxo thank you so much again
AAnthony R.
Holly is an amazing person and was there every step of the way. She made everything go so smoothly and made sure we knew everything that was going on. I would highly recommend her to so many people. We thank her for making this first time buying experience so amazing!
NNola L.
Holly and her team went above and beyond to close a property for me in record time! They were tenacious in getting the information they needed to get it done. Well done Holly!
MMarie C.
Holly was always there when I need to ask a question.She did a great job .Thank you
JJerold Z.
Always responsive
Helpful
Helped me see options from all points of view
TThomas F.
she gets results
MMichael A.
Holly was very nice and helpful. She made sure was clear on what needed to be done and very direct. Thanks Holly!
HHeneeya M.
Holly makes the process of buying a home a very pleasant experience (which is not easy). Holly is intelligent, informative, and incredibly knowledgeable. She stays up to date on all of the imperative information in order to put her customer in the best possible position. She is trustworthy and gets to know her client’s situation in order to set them up for success. I have made two home purchases and one refinance through Holly and will absolutely use her again in the future. I have also referred several family members/friends to Holly and would not hesitate to do so again as I fully trust that she would take great care in helping them purchase/refinance their home.
