Rate
Abby Torres

Abby Torres

VP of Mortgage Lending/Renovation Specialist · NMLS# 404623

Chicago, IL5.0(95 reviews)

Location & hours

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Abby Torres at Rate (NMLS #404623)

Today · 9 AM – 5 PM

3940 N Ravenswood AveChicago, IL 60613
Rating5.095 reviews
Satisfied99%98 reviews

Ratings include all 98 reviews. Reviews collected directly from clients are shown only with their permission.

Great communication, knowledgeable, supportive and people oriented. Bilingual, attentive, I would give Abby 6 stars if I could.

Response from Owner

Thank you so much. This goes a long way! Enjoy your new home.

No written review

Christopher S.

I am incredibly grateful to have worked with such a dedicated lender. From start to finish, her commitment to getting my loan approved was unmatched. She is an absolute problem-solver who always finds a way to get the deal done, no matter the obstacles. Her communication, work ethic, and ability to deliver under pressure is top-tier. I highly recommend her services to anyone looking for a seamless lending experience. Thanks for all thr help on multiple occasions Abby! Definitely will be working with you again in the near future!

Response from Owner

Thank you so much Joe! This really means a lot!

Joseph G.View on Google

Very Helpful and a joy to work with!

Response from Owner

Thank you Dewey. Really means a lot to me and my team.

(Translated by Google) If I could give her more than 5 stars, I would! Abby is so excellent at her job that I'm so happy I went through the home buying process with her. She was very patient with us, and no matter the time, she was always available to answer my questions and address my concerns. If you want to have a great experience with a loan officer, she's the best. Thank you so much, Abby, for all your excellent work! 🤗♥️ (Original) Si pudiera darle más de 5 estrellas se las daría , Abby es tan excelente en su trabajo , que estoy muy feliz de aver llevado mi proceso de compra de mi casa con ella , fue muy paciente con nosotras , y siempre no importaba la hora siempre estuvo disponible para contestar mis preguntas y preocupaciones. Si quieren tener una muy buena experiencia con un Loan officer ella es la mejor . Mil gracias abby por todo tu excelente trabajo 🤗♥️

Response from Owner

Muchas gracias Maria. La verdad lo agradeco mucho! 🙏🏻

(Translated by Google) Abby is an excellent person, dedicated to every step of the way. She listened to us, was with us throughout the process, and helped us with every question we had. She was always there to answer our questions. I have no words to describe what a special person she is as a lender. Our experience with her was the best. I can say without a doubt that thanks to God for putting her in our path, today we have a home. She treats people so specially that she makes you feel like family. Thank you, Abby! (Original) Abby es una excelente persona dedicada en cada momento nos escuchó estuvo con nosotros durante el proceso paso a paso nos alludo en cada duda que teníamos eya sin dudar estaba resorbiéndo nuestras dudas no tengo palabras para describir la persona tan especial que es como prestamista , nuestra exprerencia con eya fue la mejor , sin duda puedo decir que gracias a Dios que no la puso en nuestro camino el dia de hoy tenemos un hogar , eya trata a las personas tan especial que te ase sentir como si fuera de tu familia . Graciasss Abby

Response from Owner

Muchas gracias. Que Dios los bendiga en su nueva casa! 🙏🏻

For anyone in need of guidance, clarity, reassurance or just simple sanity Abby is definitely your girl. Thank you for your support above all. It was definitely a hard road and she helped every step of the way.

Response from Owner

Thank you so much Ali. This goes a long way for me and my team! 🙏🏻

Working with Abby on my home purchase was easy. I highly recommend! Thank you for everything!

Response from Owner

Thank you Alex. Hope all goes well in your new home.

Alexander P.View on Google

No written review

Maria R.

Abby was very patient and very helpful

Ma A.

You guys made it easy to work with and were very mindful of my schedule, Abby was awesome and was amazing through the entire process

Isaiah L.

Abby was amazing. She left no stone unturned. Her follow up process her communication. The ability to conduct business and truly sincere and genuine with her helping us made this process so much easier. Super blessed to have Abby!

Juan P.

Abby was amazing! She made the process very easy. Was available and answered all my questions. I am a first time buyer, and felt supported with my team.

Angela P.

Abby was incredibly patient and helpful throughout the entire process. She and her team made everything so much easier and less stressful. I highly recommend working with them! ☺️

Response from Owner

Thank you! This goes a long way!

Abby was awesome to work with, super patient and always quick to reply and keep me updated on what’s going on. Couldn’t have had a better experience she got everything done very quickly and always was ahead of time in letting me know if she needed some type of info. Thanks Abby!

Response from Owner

Thank you Isaiah.

Isaiah L.View on Google

Working with our loan officer was truly a blessing. After 2–3 years of trying to become homeowners, she helped make what once felt impossible finally happen. From the very beginning, she gave us an incredible amount of time, attention, and care throughout the entire process. Her communication, detail, and dedication were on another level compared to our previous experience. She was able to secure us a better rate and went above and beyond in ways we didn’t expect. Most importantly, she was personable, genuine, and always made us feel like we mattered—not just another file. Because of her hard work, she helped me and my family move forward in life and achieve a dream we had been chasing for years. We are beyond grateful and highly recommend her to anyone looking to buy a home.

Response from Owner

This goes a long way Nicko! Thank you! 🙏🏻

Abby Torres is AMAZING

Arely F.

The entire team I worked with, led by Abby Torres, was very knowledgeable, communicative, responsive, and all around helpful throughout every step of the process.

Ana A.

Abby, thank you for being in my corner from the beginning of my homebuying journey, you’re a fabulous person and a wonderful lender too! Soon after our first phone calls/emails, Abby’s professionalism provided by her transparency, high level overviews and insights, but above all the open line of communication helped me feel confident in any lender decision or question I had at any time. The attention to detail, responsiveness, and ability to work within our power team of agents is truly appreciated. I very grateful for the referral I received from a friend to work with Abby, she really is that tía that helps you and anyone you care about, gracias!! :)

Response from Owner

Will always be here if you need me. Thank you Ana.

Abby was incredible throughout the entire home buying process. She guided us every step of the way, made everything easy to understand, and was always responsive and supportive. The fact that she even showed up to our signing speaks volumes about her dedication. We are so thankful and would absolutely recommend her to anyone buying a home.

Response from Owner

Thank you so much! Means a lot!

A simple phone call made buying a home a reality. Abby was always available to answer any questions and emails were always answered promptly. Abby added a personal touch to the experience by making me feel as part of a team that had my best interests at heart.

Response from Owner

Thank you Raul. Really means a lot to me and my team. Most importantly, thank you for keeping our community safe!! 🙏🏻

Response from Owner

Thank you so much! 😊

Abby was absolutely amazing to work with! She went above and beyond, patiently explaining every detail and making sure we felt confident at every step. Anytime we had questions, she responded immediately and cleared up our concerns with professionalism and care. From pre-approval to final loan closing, my entire loan process was completed in record time. Abby is truly one of the best loan specialists I have ever encountered. Thank you so much, Abby, for your exceptional service and outstanding work!

Response from Owner

Thank you and Mrs. Lam for trusting me! May this home bring you peace and happiness! 🙏🏻🏠

Abby was reliable and had us in her best interest.

Scott L.

I’ve contemplated purchasing an investment property for a while, and when I found the perfect property, Abby at Rate went to work to get it done, she communicated with me every step of the way, and got it done in less than 30 days.

Response from Owner

Beyond excited for you! Thank you for trusting me! 🙏🏻😊

If you are buying a fixer-upper, you need Abby Torres with Guaranteed Rate! She is a pro at Conventional and FHA renovation loans, turning outdated homes into dream homes. She will guide you through the process making the renovation loan process smooth from start to finish! Stop ignoring the ugly homes in your home search, they could be a diamond in the rough.

Response from Owner

You’re the best chica!! ❤️🪜

Great customer service

Shanne L.

Easy process from start to finish

Shanne L.

Abby went above and beyond with her customer service and answered all my questions and concerns, no matter what time of day it was. A combination of expertise and passion for what she does is extremely rare and invaluable to her customers. I will recommend Abby and her team to all my friends and family. You have a loyal customer for life. Thank you

Oscar G.

Abby is the most wonderful helpful lovely person that God put on my way i recommend her with eyes closed she will not disappoint you she explains and guide you from step one through the last step if I have the opportunity I will work for my needs again over and over with her. She help me and my family be the most happiest family ever. Thank you Abby for all your support. 💓

Response from Owner

Okay, now this made me tear up!! ❤️ Thank you for trusting in me. Que Dios los bendiga en su casa! 🙏🏻

Tatiana G.View on Google

Abby and her team were amazing! Top notch customer service and excellent communication! Extremely helpful and answered all my questions and concerns, regardless of of the time of day. I would highly recommend Abby and her team to all my friends and family.

Oscar G.

Abby provided i and my family with all the support we needed in purchasing our home,and to mention we came to closing with zero dollars, she is so amazing.

Response from Owner

Thank you for the review. It goes a long way!

Eziaku O.View on Google

Amazing work, incredibly helpful every step of the way, made it very smooth, would recommend every single time!

Response from Owner

Thank you so much Eric! This goes a long way for me and my team! You rock! 👊🏼

I gave a 10 rating because it wouldn't let me choose a higher number. Abby Torres, our loan officer, was absolutely amazing. We felt we were in trusted, capable hands the entire journey of our home purchase. As I know Abby's greatness is also supported by an amazing team, I have to give the whole Rate team members who worked on our loan a huge round of applause. We are now proud owners of a beautiful new home, due in large part by Abby and the Rate team's hard, quality work.

Vanessa R.

Working with Abby Torres at Rate was an absolute pleasure! She is a knowledgeable, proactive, and dedicated lender who truly puts her clients first. Her communication and problem-solving skills made the transaction smooth and stress-free for everyone involved. If you’re looking for a lender in the Chicagoland area who goes above and beyond, Abby is the one to trust. I look forward to working together again in the future!

Response from Owner

You’re the best Kim! There’s nothing like working on a transaction with a great agent who is on top of things! I really look forward to working with you again in the near future!

Kimberly W.View on Google

We had an amazing experience overall. Abby Torres exceeded all expectations and was willing to work with us at all hours of the day and night to make sure we not only got what we needed but also that we felt secure in our process.

Samantha W.

Abby provided my wife and I with so much joy and comfort during our first time home buying process. She gave us undivided attention and was present along the whole journey without missing a beat. Abby instantly provided a sense of family style care that made us feel confident in trusting her. We would absolutely recommend not only using Guaranteed Rate, but most importantly trusting Abby with your process!

Response from Owner

Thank you so much Sammi. Trust is the most valuable compliment I could ask for! Enjoy your beautiful home! 🏠

Omg ! Abby is such a good loan officer ! I was impressed with her from the very beginning of our loan application. Hard working , responding so fast to my emails , and keeping me calm throughout the loan process. Communication was great ! I have been working for multiple employers so my mortgage loan was application was especially challenging and time consuming but Abby was able to take care of everything . Very professional and very patient . I can't imaging going through this whole process with anyone else I would use Abby again in the future and I highly recommend her to others!

Response from Owner

Thank you so much for your review! I always say my job is easy when I have people like you! My goal is to always make sure my clients are happy at the end of our loan journey!

It was friendly and fast process

Mercedes J.

Great customer service and help on the loan.

Elsa C.

Because of the service provided by Rick B.

Elizabeth O.

Abby was wonderful she made sure she answered every question. She kept me in the loop.

Shante T.

Answered questions quickly, loan officer was always available to help. Good customer service.

Kathleen H.

They help me at all times

Enrique G.

Loan officer, Abby Torres, was great

Vanessa D.

Abby did a phenomenal job at helping me find the best rate for me. Being a first time home buyer was stressful, but she and the team walked me through step by step!

Zachary O.

Everyone was very courteous and very thorough.

Raymond B.

Abby was very easy to work and I recommend her in the future.

Karl S.

Response from Owner

Thank you! 😊

Serita B.View on Google

Abby was very very helpful doing all the things that we ask to try to refinance our house excellent job

Response from Owner

Thank you Mr. Araujo. Hope the family is doing well.

Eduardo A.View on Google
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 The company name, Guaranteed Rate, should not suggest to a consumer that Guaranteed Rate provides an interest rate guaranteed prior to an interest lock. Applicants are subject to credit and underwriting approval. Restrictions apply. All information is provided for informational use only and should not be considered financial advice.

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