Ratings include all 142 reviews. Reviews collected directly from clients are shown only with their permission.
It was a pleasure working with Matthew! He was so helpful explaining all the steps and tasks we needed to complete from beginning to end. He did a great job of checking in by phone or email and everything went so smoothly. I highly suggest working with Matthew, he is super nice and works with a calming demeanor. Thank you again Matthew, we are so excited to move into our first home!
Response from Owner
It was our absolute pleasure to help you and Jason! Seeing first time homebuyers get the keys is one of the best parts of my job. There are lots of moving parts, questions and emotions on the journey to your first home, AND YOU MADE IT !!!!!
It was a pleasure working with Matthew! He was so helpful explaining all the steps and tasks we needed to complete from beginning to end. He did a great job of checking in by phone or email and everything went so smoothly. I highly suggest working with Matthew, he is super nice and works with a calming demeanor. Thank you again Matthew, we are so excited to move into our first home!
Response from Owner
Thank you so much for the kind words! I am so excited for you and Jason and your new home. Being a first time home buyer comes with lots of questions, excitement and emotions. I am always here to answer those questions before, during and after the escrow. Congratulations again on your new chapter!
Matthew Falconer & his Team
at Guaranteed Rate Affinity made the home buying process smooth and seemless. From application to approval, escrow & closing, my husband and I were kept informed about next steps and what to do along the way. Matt & the team helped us navigate a daunting task into manageable chunks.
The process flew by from the time we placed our offer to the closing of escrow...we were homeowners within a month! Thank you all for helping us to realize our dream!
-Andrea Patti & Don Penner
Response from Owner
Helping you and Don achieve your long time goal of becoming homeowners, was absolutely my pleasure! I am pretty sure we were on a multi year journey from when we first met, to when you found the house that is now your home. I am glad that I got to know you & Don along the way and so happy for you and the family.
Matt is a professional, caring, and extremely knowledgeable ally to have in your real estate corner. He quickly became a trusted thought partner and will have your back, no matter the timeline.
We had a great experience with CrossCountry Mortgage! The team was helpful, responsive, and made the loan process smooth from start to finish. Thank you for helping us buy our new home!
Response from Owner
It’s my pleasure and honor to help! Watching first time home buyers get a new home is one of my favorite things! Huge congratulations!!
I was referred to Matt by friends, and I could not be happier with their recommendation.
As a first-time home buyer, I had a million questions, but Matt was exceptional—always answering in a timely manner and making the process feel easy.
To be honest, he was more helpful and proactive than my real estate agent! If you want a mortgage broker who is great with numbers and who truly goes above and beyond, he is the one.
Matt was super great to work with. He kept us in the loop throughout the entire process and made sure everything happened according to schedule. His team was also amazing and helped make the process smooth and easy! Would definitely recommend and hope to work with Matt again in the future.
It has been amazing working with Matt and his team. Phone calls are returned promptly and professionally....never did I feel like I was not getting the best possible personel service. If I did not understand something it was explained to me completely and at my level of understanding. Matt and his team worked great with my real estate brokers and both Title Companies. I would highly recomend Matt...he's so awesome!! Thanks so much!
Just had a successful closing moving through big steps in life. Matt and his team were available, experts, and easy to work with. I’d recommend their lending expertise from a first time home buyer perspective.
Matt Falconer and his team were wonderful to work with! In January, we found ourselves (first-time buyers) to be in a bit of a rush to move forward in securing our home loan and buying a home. Matt and his assistant Jaylee were awesome; answering every question and guiding us along gently, yet very fast! They were also very attentive to affordability and making sure we would be comfortable financially with the terms of our loan. We were amazed at how smoothly the process of buying a home moved from preapproval to finalizing and closing escrow. We couldn't have been more happy with everyone at CrossCountry Mortgage!
As a Realtor, I’ve confidently referred many clients to Matthew. He consistently delivers excellent communication, deep knowledge, and unwavering integrity. He takes great care of my clients, and I highly recommend him.
Matt and his team made our home buying experience incredibly smooth. From day one, he was honest, direct, and straightforward.
What really stood out was his availability and responsiveness. He took my first call on a Sunday, which set the tone for the entire process. No matter when I reached out, he was there to answer questions and keep things moving forward.
We had a tight timeline - needing to close in just 21 days - and Matt made it happen without any drama. Even though we didn't have any major complications on our end, it was reassuring to work with someone so reliable and professional who could deliver under time pressure.
If you're looking for a mortgage lender who will be straight with you and be available when you need them, I highly recommend Matt.
Matt was truly the best to work with, He helped so much through the whole process and made things so easy and clear to understand, really made the experience effortless. I would highly recommend him to anyone!
Matthew helped us with some tricky financial matters in purchasing our new home. It was hardly a straightforward matter, and Matthew explored several options, eventually finding an appropriate solution. His knowledge and persistence were invaluable. I would highly recommend him.
One word… WOW! Working with Matthew Falconer was a delightful experience, he truly surpassed our expectations. We felt a bit nervous at the beginning of the loan process, but Matt's laid-back attitude really calmed our nerves throughout. Collaborating with him and his team was genuinely enjoyable, and we would gladly do it again and again. Matthew is the best!
Matthew and his team at Cross Country mortgage are simply the best. They are very supportive, they listen, and they find creative solutions to the inevitable questions and challenges that come up during a transaction. I would highly recommend Matthew and Jaylee!
Highly recommend this firm if you looking into any type of mortgage or refi. I have used them for multiple properties, and I was thoroughly impressed with the communication and options provided to me. They have a low pressure educated approach, which as a business owner I appreciate. I recommend reaching out to them if you are looking into funding options.
Matt made a confusing and overwhelming process feel completely approachable. From the start, it felt like talking to a longtime friend—he’s relatable, a clear communicator, and truly cares about his clients. He was always available via Zoom, phone, or text, which made a huge difference.
When we hit an unexpected last-minute insurance issue that could have delayed our closing, Matt stepped in with personal referrals and hands-on support. Thanks to him and his incredible team, we were able to pull everything together just in time—right before we had to leave for an international trip. Matt is amazing, and he’s backed by a rockstar team working hard behind the scenes.
Really enjoyed working with Matt. He was prompt, super collaborative and a great knowledge base for all my questions. Will definitely be reaching out in the future for any additional mortgage needs.
Working with Matt was an absolute pleasure from start to finish. His deep knowledge of the mortgage process made what could have been an overwhelming experience feel smooth and manageable. Every step of the way, Matt provided clear guidance, answered all of our questions with patience, and made sure we fully understood our options.
What really stood out was Matt’s consistent communication and responsiveness. Whether it was a quick update or a detailed explanation, he was always available and made us feel like a priority. His professionalism, transparency, and genuine desire to help were evident throughout the entire process.
Thanks to Matt’s expertise and support, we felt confident in our decisions and closed on our home with ease. I highly recommend Matt to anyone looking for a knowledgeable, helpful, and communicative loan officer—you’ll be in great hands!
I met Matt through my realtor Jen Poli. He came highly recommended. The fist time we met with Matt, we were immediately at ease that he would have our best interest in mind for our home loan. It's our first time purchasing together and the process is immensely complicated and stressful and Matt was available for any questions we had during the process to keep us informed.
Matt is relatable, reliable and easy to talk with. He is transparent and highly motivated to get the best loan possible. We are extremely grateful that Matt was by our side the entire way. Please consider Matt if you are looking to purchase a home.
Monica and Chris Dinsmore
Matt and his team were amazing to work with! They made the entire loan process smooth, efficient, and stress-free. Matt was always responsive, knowledgeable, and patient in answering all my questions. I truly felt supported every step of the way. Highly recommend working with him if you’re looking for a loan officer who genuinely cares and delivers excellent service!
I cannot say enough great things about Matt! He helped us through the purchase of our first home and two refinances. He was very responsive and answered all of our questions. He has always kept our best interest in mind every time. Thank you for everything Matt!
We can't thank Matthew enough for making our home-buying journey smooth and stress-free. From day one, they were transparent, responsive, and always willing to answer our (many!) questions. While others told us certain things weren’t possible, Matt worked diligently to find solutions that fit our needs.
Their expertise and dedication gave us confidence throughout the process, and they made what can often be a stressful experience feel seamless. We truly appreciate their support in helping us secure our dream home, and we highly recommend them to anyone looking for a lender who genuinely cares!
Can’t say enough about Mathew Falconer at Cross Country Mortgage. Starting this process can’t be daunting. However, Matt made this such a smooth process for us. He was always readily available to answer questions, kept us informed throughout the process, and went above and beyond to ensure we were getting the best mortgage rate possible. He lays out in detail every option you have, & doesn’t make you feel like a nuisance in anyway when asking questions as a first time home buyer. We highly recommend Mathew Falconer @ Cross Country Mortgage to anyone looking for a dedicated and professional lender! Thank you Matt!
Matt is your guy if you’re buying a home and need a loan. He is super responsive, on top of things, professional, direct but still personable and kind. He made all kinds of things happen - that I didn’t even know we could do - and now I’m in my dream home, in my dream city. Call him immediately!
It was a pleasure working with Matt Falconer & his team. Securing a loan can be a very stressful experience but Matt made every step painless. I am very happy with my loan and I will reach out to Matt again in the future for any assistance
My husband and I have used Matthew for many years now. He has always been helpful with all of our needs, answered all of our many questions, and has been communicative through out the entire process. He will continue to use him in the future.
I have known Matt for close to 25 years, and he is by far the best mortgage broker I have ever worked with. The fact that he has navigated a multitude of economic and credit cycles (2001, 2009, 2016, 2022) is a testament to both his aptitude, but also his ability to be a trusted advisor. He has helped my family with our own lending many times and has helped many of my clients. Outside of his deep knowledge about credit markets, I believe that his honesty and ethical compass are a foundation of his success. I have seen him dissuade clients from a particular loan with his bank, if there are better solutions out there. In this day and age where transactional relationships are so common, Matt values human relationships. I would highly recommend Matt and his team. Class and ability personified
Matt was one of the only folks who processed loans for Measure O housing. After the transaction, which was handled smoothly and professionally, we closed successfully. He was good at his job and a genuinely nice guy. We have remained friends ever since, and I have referred dozens of people to him with positive results each time.
Matt was very easy to work with, he was responsive with questions and always wanted to present me with multiple options to make sure I was getting the right fit for our future. Matt’s process was up to date with technology and he helped me through the process. By the end of my refinance I couldn’t believe how simple he made it, and I how much money he was saving me. I recommend his services to all my friends.
As a real estate agent, I've sent clients to Matt dozens of times. I like the way he communicates and just his general demeanor. Plus, he always gets the job done. So when it came time for me to purchase a home, it was a no-brainer to go with Matt. As an agent myself, I've dealt with a multitude of different transactions, from amazing to horrible. My own purchase was one of the smoothest transactions I've had and I think that's a testament to Matt and how he operates. It felt like a victory for both of us and it was great to share that with him. I will continue to recommend Matt to clients and truly look forward to the opportunity to work together again.
Matt took the time to educate me through out the process so I could make my own informed decisions. This was critical to me as a first time buyer. I would highly recommend using Matt and look forward to purchasing my next home utilizing his services
Matt was amazing all the way through our home buying experience, start to finish! From the very first phone call, he made the process easy. We used his services as recommended by a friend, glad we did! If the numbers work for you, Matt and his team will make it happen, thanks Matt!!
Matt Falconer is an exceptional lender to whom I refer all my clients in need of lending services. He provides thorough explanations of financial details, ensuring that clients fully understand their options, while also keeping me updated throughout the process. My trust in Matt is so high that I chose to work with him for my first home purchase.
5-Star Review
Matt was absolutely incredible throughout the entire process of purchasing our home and refinancing. He went above and beyond to make everything smooth and stress-free. His quick responses and outstanding customer service truly set him apart. He took the time to explain every detail in a way that was easy to understand and presented us with the best options tailored to our needs.
Matt’s professionalism, knowledge, and genuine care made all the difference. We felt confident and supported every step of the way. If you’re looking for someone who is reliable, efficient, and truly has your best interests at heart, Matt is the person to trust. Highly recommend!
I really can’t say enough good things about Matthew at CrossCountry. I had talked to three other companies that wanted to give me loans with ridiculous terms. Matthew and his staff were very easy to work with, diligent and professional from the start to the end. I couldn’t be happier finding him and his crew.
Matt is always a pleasure to work with, most recently on a HELOC. He is responsive and provides me the information I need to make informed decisions about my mortgage.
Matt took care of me when I had a hard close target for Christmas Eve. Matt and his team were a breeze to work with and the share website they use made documentation sharing smooth. The share site made communication for additional needed documentation clear and concise on what I needed to provide for a easy close. Thanks Matt and team!
Jim
5-stars for service and professional delivery!
I will be using Matt and the CCM team for all transactions moving forward. He delivered clarity while working through my transaction and was a clear communicator that promptly followed up on any questions or concerns. To have someone I trust while working through this home purchase has significantly reduced my stress. I strongly suggest Matt to be your agent while walking your path of purchasing your home.
Matthew and his team @ CCM were amazing to work with. They had a very cool, calm and collective feel and approach to getting the lending process completed. All the signatures and paperwork were always handled without it feeling like a chore. We plan to use them for all our future lending needs down the road.
As first time homebuyers we had a lot of questions and uncertainties about the mortgage process, but working with Matt made things easier than we imagined. From the beginning Matt was incredibly personable and approachable making us feel comfortable asking even the smallest questions. Matt went above and beyond answering our countless questions on email, text and phone calls to make sure we understood the process. He was incredibly patient with us and explained things in a clear way without ever making us feel rushed. It is clear that Matt is extremely knowledgeable and we were grateful to have him in our corner as we purchased our first home.
Matt and his team were such a dream to work with for our home refinance/cash buy out. This was my first time doing such a thing and Matt truly helped us thru every step along the way with patience for all my millions of questions and nerves over the process. Not only that - from start to finish, it was really a pretty quick process. Matt always kept the ball rolling at times when I stalled out and offered such personal prompt service. I loved the emailed video updates from Cross Country mortgage thru each step letting me know where we stood and what came next. Their online portal also made organizing and uploading documents a breeze. On top of it all, Matt locked us in a great loan. I would highly recommend him for all your mortgage needs. As they say, “your network is your net worth” and Matt seems to have all the connections and is THE guy to know if you need a mortgage. Having someone like him in your corner for such important life purchases is so comforting. Thanks Matt & team!
Matt and his entire team were fantastic in helping our family through the loan process. Everyone was extremely professional and responsive to answering our questions in a very timely manner. I highly recommend Cross Country Mortgage✨
Matthew was of great help through all steps of our loan application for our home purchase. As first time buyers, we had a lot of questions and Matthew always took the time to answer them with his expertise and knowledge.
Would definitely recommend Matthew's services.
Response from Owner
Thank you so much for your review! It was our pleasure to assist you with the mortgage process. Congratulations on your new home!
