
Mark did a great job helping us get into our house, getting us the right kind of mortgage to fit our circumstances and answering our questions along the way.

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Based on 50 star reviews
Based on 54 reviews
Ratings include all 54 reviews. Reviews collected directly from clients are shown only with their permission.

Mark did a great job helping us get into our house, getting us the right kind of mortgage to fit our circumstances and answering our questions along the way.
This is my second loan with GR and I have received excellent care and service.
Mark Johnson, mortgage lender is the most pleasant person to work with. He answered every question and concern with kindness and patience!
So fast & professional
We had an absolutely fantastic experience working with our lender for our recent home purchase. From start to finish, the communication was top-notch. They were incredibly friendly, welcoming, and always ready to answer our endless questions and calm any concerns we had along the way. What truly blew us away was their availability—even while on vacation, they stayed in touch to ensure everything went smoothly. If you want a lender who is deeply dedicated, highly communicative, and genuinely cares about their clients.

Mark made it easy and fun
Mark was so easy to work with. Knowledgeable and efficient, supportive and accommodating. Thank you!
Mark Johnson is a phenomenal human.
Mark johnsons professionalism, speed, and thoroughness

Efficient and personable, thank you!

Guaranteed Rate was fantastic to work with. Even when delays occurred that were completely out of their control, they were accommodating, proactive, and still made it happen. The team truly went above and beyond to ensure a smooth closing. Highly recommend! Mark Johnson is truly the best.
Great service!
Every person involved worked very hard to make my business building refi happen.
Mark Johnson has always done an amazing job for me personally and for my clients. A+ service
Mark Johnson's outstanding support
So helpful and expert guidance

Mark was excellent to work with during the loan process. He always made us feel at ease, as it’s been 28 years since we last bought a home and a lot has changed since then. He was consistently communicative and informative and upbeat. The Rate website was also easy to navigate and determine where we were at in the process. Overall, we were very happy with both Mark and the experience at Rate. Thank you!

Mark was amazing! He was kind, patient, encouraging and extremely communicative throughout the whole loan process. He is very knowledgeable about how the loans work and offers competitive incentives. I am so grateful that he was referred by my realtor. Highly recommended!!
Mark was great to work with and very supportive
The ease we had during the entire process, and the guidance and friendliness of our Loan Officer.

We had an outstanding experience working with Mark Johnson at Rate.com. Mark is incredibly caring, knowledgeable, and professional. His communication was clear and consistent throughout the entire mortgage process, making everything smooth and stress-free. We truly felt like we were in the best hands and received top-notch care from start to finish. Highly recommend Mark for anyone looking for a trustworthy and efficient mortgage lending care.
Great the whole process was quick and efficient
Great communication; competitive interest rate. Mark Johnson was very communicative and empathetic, and really took ownership of my having a successful and concierge experience.

No written review

Mark was amazing to work with; so efficient, communicative, and friendly!
This experience seemed seamless and streamlined. We really appreciated Marks friendliness and efficiency in getting things done for our new home!

Our experience working with Mark Johnson was fantastic. He gave us loan options that other lenders had not. He kept us apprised of each step of the loan process and is an absolute joy to work with. His professionalism and friendly demeanor are also top notch. I would highly recommend Mark and his team.
Mark Johnson was so helpful.
Mark Johnson was amazing to work with!!

Working with Mark Johnson at Guaranteed Rate was the easiest loan process I have ever had. My home loan went smoothly and we closed in only a few weeks. Mark was there to walk me through every step!
Transparency and communication. Our lender, underwriter and all the other staff are so wonderful and walking us through each step, anticipating our concerns, and helping us navigate challenges.
Great customer service
Ben Milam. He was fantastic.
Mark johnsons superb customer service
Because with the staff members that talk there were professional and helpful
Every was great
They were great
My lending agent Ben was so professional, friendly, helpful and understanding, it made the whole process a breeze. I felt like he sincerely had my best interest at heart, as if he were a friend working on my file. He was always available to answer any questions or concerns I had, sometimes at surpising hours. I've never had such personalized service from a lending agent. I am very confident that I got the best rate possible and that's a good feeling.
Mark and Ben were absolutely amazing. The best customer service you could ask for and constantly in communication with us.
Great, friendly, knowledgeable staff and easy to work with. Couple of hiccups along the way which delayed timing. Communication was excellent. Overall very satisfied.
Because of the person I worked with - Mark Johnson
Because of Guaranteed Rate's excellent service, communicative and professional staff.
Mark went above and beyond. When the CA Dream for All funding dried up, Mark found another assistance program. If it wasn't for Mark's initiative, determination, and perseverance, I would not be a home owner. I truly appreciate him and Guaranteed Rate.

Mark and the Rate team were kind, professional, friendly, efficient, prompt, and constantly available to help us with whatever we needed. At times, we were scratching our heads because it almost felt like we were his only client. Mark got us our loan expediently and had resources to get us in contact with whoever we needed. Thank you for such a great experience Mark and team!

Mark and his team were fantastic at helping my wife and I through the process of buying our first home. He was so patient and thorough (and funny!) answering our many questions about the process. He had excellent communication with my partner and I and our realtor throughout the entire process and was easy to reach whenever we had questions. Lastly, Mark and his team got our loan approved and finalized incredibly quickly - we were just so happy with the process and would absolutely recommend him to anyone in our area looking to buy a house.
Mark was fantastic in helping us secure a home loan for our new home purchase. From the first day we met on the phone, until our loan funded, Mark made sure that any and all of our questions were answered immediately, ensured that our loan was taken care of, and navigated the challenges of the underwriting process with us! He also recommended locking our loan early and ended up helping us extend that lock to save us money and keep our interest rate as low as possible. Mark became a friend and ally through the complicated escrow process and we felt confident that with him in our corner everything would work out and it did. We highly recommend Mark Johnson and Guaranteed Rate to help with anyone’s loan needs. We will definitely use Mark’s excellent services for our future real estate loan needs whether it is a new loan or a refinance. Thank you, Mark, it was truly a pleasure working with you.

Excellent service and communication! Really appreciate it and very very highly recommend!

I have never felt so comfortable going through the process of buying a home before. In the past trying to buy initially or refinance always put me in a spot where I felt like the I was doing it by myself and had to research everything so I didn’t get taken advantage of. Mark and his team not only took amazing care of us but would answer the phone everytime we called even if it felt like a stupid question. It was my wife’s first time buying a home and they all went out of there way to make sure she felt comfortable and understood the process. We truely feel like we found a friend through this entire process and I could recommend someone more. Mark is the gold standard and you won’t find anyone as genuine and patient as him. Five stars are not enough! Thank you Mark for all your help!

Outstanding skill and service. Knowledgeable, excellent communication.