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Based on 84 star reviews
Based on 99 reviews
Excellent service. We cannot express how grateful we are for Tom’s services. He went above and beyond securing our home loan within a week of closing! Yes a week! Tom your commitment to excellence shines through your ability to place customers’ needs as a top priority. We could not be more grateful and thankful.
The Benchmark Team did an excellent job from start to finish to close on our house. They kept us informed and they were easy to work with. I would highly recommend using them anytime you need to finance a home!!
The team at Tom Sherman Benchmark Mortgage made my first home‑buying experience so much easier than I ever expected. My realtor recommended Tom, and he immediately set up a call to get to know me and understand what I needed in a mortgage. Will followed up with a clear, down‑to‑earth overview of the market and the whole mortgage process, and he gave me all the time I needed to ask questions as a first‑time buyer. Once I found my home, Will, Kammie, and Shellie were incredible. They walked me through every step—from the offer and option period all the way to final approval—always making sure I felt supported and informed. I never felt alone in the process, and that meant a lot. I’ll definitely choose Benchmark again for my next home purchase or refinance.
Response from Owner
Thank you, Madison. Congratulations on your new home!!🏠
Tom Sherman and his team are fantastic. It started with a general conversation with Tom at the recommendation of our agent just to get his view of the current market. We looked at a house on Jan 3 and wanted to make an offer. There were two other offers and we told our agent we weren't going to get into a bidding war. He suggested offering a two-week close. He checked with Tom to see if he and his team could do that and Tom's response was, "No problem". We closed on Jan 20! The process was smooth and efficient. They asked for only what they absolutely needed. The rest of the team - Will, Shellie and Kami were completely on top of everything. All the interactions were spot on, all my questions answered swiftly. Highly recommend!
Great job Benchmark Team! Tom, Will, Rhonda, and Shellie are all Allstars. They handled my home purchase with great care and urgency. Constant communication kept things moving smoothly. Super impressive. I’ll definitely choose Benchmark for my next refinance or home purchase.
We used Tom and his team back in 2021 when we bought our first home. This year, we started searching for our next home as our family has expanded. Tom and Will were always quick to answer, offer any guidance and support needed during the process. I am very appreciative and would come back in a heartbeat for a third time. Thank you again!
We are so thankful for the Benchmark Mortgage team who were truly incredible throughout our entire home buying journey. From the very beginning, they took the time to explain everything in detail and made sure we always understood what was happening. As first-time homebuyers, that meant so much to us — we never felt rushed or left in the dark. Tom and Will were so patient with us and so kind — always quick to respond to our many questions. They educated us along the way, gave us confidence in the process, and went above and beyond to make sure everything stayed on track. We truly couldn't believe how smoothly everything went, and we certainly had a tight timeline. We couldn’t have asked for a better team to walk with us through this milestone. We would wholeheartedly recommend Benchmark Mortgage — and especially Tom, Will, and Sue — to anyone looking for a lender who truly cares about their clients. You'll be in the best hands!!
We came to Tom while buying our first home, and I’m so glad we did. From the very beginning, he helped us build a realistic budget and guided us on what would be wise to spend, as well as which areas and types of homes would make strong investments for our future. He offered genuine advice at every step and really took the time to explain things clearly, which meant a lot since this was all new territory for us. Once we started looking at houses, Tom walked us through every detail of the payment breakdown and made the whole process much less overwhelming. If you’re buying your first home or your fifth, I can’t recommend Tom Sherman enough!
Tom Sherman and his team at Benchmark Mortgage are the best! They worked around the clock to ensure my loan was funded on time and educated me throughout the whole process. I can’t thank them enough!
Response from Owner
Thank you, Brandon! We are so excited for this next adventure in your life. Congratulations on your new home!
Tom Sherman and his team were invaluable in our first-time home buying process. Their ability to explain all of our options made it easy to make an informed decision. Tom and his team communicated effectively every step of the way and locked in our rate at the perfect time. We highly recommend Tom’s team at Benchmark to anyone looking to purchase a new home.
Response from Owner
Thank you, Elizabeth! It was a pleasure taking this journey with you.
Tom, Will and team always go above and beyond for their clients!!!
Mike Remington has been our loan agent for the entire process of buying our first house and we would not have been able to do it without him. True expertise in the role and deep understanding of finances gives Mike the ability to instill confidence that buying a house is doable. I was able to call him at any time needed and got a full in-depth explanation and answer to what problems and doubts I was running into. He seriously is the reason we were comfortable going into this process. We owe him our house. Phenomenal job and greater team. All communication is clear, helpful, and we will use them the rest of our lives as long as they are around. 10/10.
What an awesome team! I’m a California resident moving to Texas and I’m grateful to have met Tom and his team. There’s expected challenges in moving to a new state and Tom/Will were so kind to give me tips and pointers — which they didn’t have to but they did. There were also some issues that I didn’t catch on my documents and they caught the issues before it became costly for me. They seem to be just nice people who know what they’re doing with the mortgage industry! I highly recommend using their services.
Great team to work with! Responsive, knowledgeable, and helpful
Great experience! Will Austin made us feel comfortable with the whole process. Made sure that we knew every step of the way! Very fast preapproval, which helped with us being able to get our offer accepted!! Highly recommend Benchmark Mortgage
We purchased our first home in 2014 and were blessed to work with Tom and his incredible team. Tom was so personable and took the time to explain the entire process to us from beginning to end. He advised us to look for a home that was priced at half our max budget so we didn’t overextend our finances. We took his advice and were so thankful we did! Just 6 months after closing on our new home, my husband was laid off. Due to Tom’s sound advice, we made it through that challenging time without losing our home. Fast forward to 2018, my husband and I were both laid off at the same time, and once again, were so thankful we weren’t in over our head with our mortgage and could remain in our home. In 2020, we worked with Tom’s team to refinance and it was yet another seamless process. Over the years, Tom has kept in touch and been available whenever we needed him. We have shared our positive Benchmark experience with our friends and family and refer anyone we can to them knowing they are in good hands. We are so grateful for Tom’s guidance that truly saved us when faced with hardship. Tom and his team and have been a blessing to our family, and we are loyal clients for life. Thank you for your trusted partnership, Benchmark Team!
Incredible experience working with Tom and his team from start to finish!
Having spent a decade in the mortgage industry and having conducted over 50 real estate transactions, I highly recommend Tom Sherman and the Benchmark Mortgage team. On the front end, their agent Will is exceptionally knowledgeable – he made the application process easy and sent me regular updates on rates, offering excellent insight into upcoming news that could affect them. On the processing side, Shanice was quick to respond and provided clear details on what was needed. Their system for uploading required documentation was both easy to use and secure. In terms of client service, Shellie was an added bonus, consistently keeping me informed throughout the loan process. Finally, Tom, the owner, took the time at several points during the loan process to ensure my needs were met. I can confidently recommend Tom Sherman / Benchmark Mortgage and their team of highly qualified professionals.
Great to work with
This is my third time using the Benchmark team. Two initial mortgages and one refinance. Every time has been a breeze. Their processes make it easy for me to supply data and keep the application moving forward as quickly as possible. And I can track online. Highly recommend this group!
Great team, customer service is top notch. Made our loan process super easy and smooth. This was our second time working with benchmark and will continue to do so, would recommend to anyone!
Tom and his team were spot on throughout the entire process, they kept us informed, helped out in anyway possible. It is never a fun process qualifying for a loan and getting all the paperwork completed, but working with Benchmark made it a lot easier than it has ever been in the past. I highly recommend this team of professionals!
No written review
Tom Sherman and his entire team took such wonderful care of us through out the entire home buying process! They consulted with us months before we started actively looking which helped us implement the best financial strategies possible to prepare for home ownership. During the purchase process his team made the process very simple & straightforward. Their communication was always timely, and they exceeded every expectation that we had. We would highly recommend using Tom & his team to purchase any property!
It was great working with Benchmark team on my home loan. Tom, Mike and Shellie are friendly, responsive, timely, and accommodating to borrower requests for changes.
Tom, Will, and the whole team are amazing. They made every step of the process seamless and straightforward. Looking forward to refinancing when rates come down!!
Great people to work with
Benchmark was very thorough and communicated everything needed throughout the mortgage loan process! They took the time to explain the necessary information and had our loan closed quickly. Highly recommend using them!
Tom was awesome to work with, very communicative and loved the videos he would send us with updates! His whole staff worked tirelessly for us! Recommend Benchmark for financing your home!
No written review
Excellent service
As first time homebuyers, we were grateful for Will Austin’s expertise, professionalism, and excellent communication. Will guided us through each step of the lending process and helped us close on our house in an efficient manner. He personalized the experience and helped us understand lending terms to make informed decisions. We would highly recommend Will, Tom, Shellie, and the entire Benchmark Mortgage team to anyone financing a home purchase.
This was our second time using Benchmark. They are professional, responsive, and so easy to work with. We highly recommend using Benchmark!
I had a great experience with the entire Benchmark team. Easy process from start to finish and constant communication/updates. Their rates were also competitive with other lenders. I’d highly recommend Tom and his team for your mortgage lending.
Through my home-buying process I worked with at least four members of their staff and none of them were any less than excellent at providing timely and helpful information
No written review
Amazing. They are so helpful and kind. They care about you and want you to succeed.
Just closed on our home after working with Benchmark Mortgage. Truly 5-star experience throughout the whole process. Every team member is helpful and always available to ensure you have what you need to make the best decision. I'd highly recommend working with them in the home buying process!
I had an absolutely incredible experience working with Tom and the entire Benchmark team. As a buyer, I felt confident in the entire process. I would highly recommend this team as they not only reveal clarity, but also have incredible market knowledge.
Response from Owner
Thank you, Ryan! We enjoyed taking this journey with you!
Benchmark Mortgage helped us navigate really big decisions by explaining complex information in a simplified way. Their staff has excellent communication skills & you can tell that they really care about their clients. We felt very comfortable throughout the whole process & are so thankful for all of Benchmark’s help!!!
The team at benchmark exceeded expectations with a level of knowledge, responsiveness and attention to detail rare to find in service companies these days. For a person who was fairly educated I learned a tremendous amount from every person on the team I interacted with. They took the time to explain things until I was completely comfortable with the process. The electronic (web) tools they use were straight forward and added value and efficiency. There was always someone available when I needed help or an explanation. I would use them again and refer all my friends.
Response from Owner
Thank you, David! It was a pleasure to take this journey with you. Congratulations on your new home!
Response from Owner
Thank you for the 5* review! It was a pleasure servin you!
Very organized and fast to respond. Came highly recommended by a friend in the real estate industry and we were very pleased with our experience.
Response from Tom Sherman & Team at Certainty Home Lending
Thank you Brian! It was a pleasue sharing this journey with you!
I worked with Brett and Tom on my mortgage loan. They were very helpful and involved during the process. They showed a lot of attention to detail. I will always do business with them.
Tom, Shellie and Brenna made it a great experience from top to bottom. Tom took time on weekends and after hours to speak with my husband and I, walking us through everything. Shellie and Brenna communicated quickly and were there to answer questions when they popped up as well. Glad to have found them in our home buying process!
Response from Tom Sherman & Team at Certainty Home Lending
Thank you Megan! It was a pleasure sharing this journey with you!
Cannot say enough about Tom and his team. Smooth process from start to finish. Laid out mortgage options in easy, comparison based format so I knew exactly what I was getting. His entire team was professional and diligent. Our closing was threatened due to the severe winter storm, but they pushed things through despite being without power and internet. We closed on time with no problems. Would recommend to anyone who is in need of a mortgage.
Great overall experience with the team. I have multiple transactions/loans with this firm and Tom/team are the best I have worked with
Tom Sherman's team at Benchmark Mortgage were EXCELLENT in all aspects in helping us purchase our home in Fort Worth. I couldn't recommend them more highly!
Tom and his team made our first time home buying process so simple! They were so professional and easy to work with. I am pointing everyone that is even thinking about buying a house to Benchmark Mortgage. From the initial conversation to closing they answered all the questions we had without making us feel like we should have known that information. My wife and I felt so informed with all the decisions we had to make that it made it stress free! I simply can not say enough good things about Benchmark.
Recently bought an investment property in Dallas. Was referred to Mike Remington & so glad I was. He & his team were first rate professionals, keeping me informed every step of the way. The online tool to upload documents was very user friendly & convenient. In the event I need a mortgage again, this will be my first call.