Ratings include all 61 reviews. Reviews collected directly from clients are shown only with their permission.
My loan experience with Citywide Mortgage as a new homeowner was very smooth from start to finish. A special thanks to my loan officer, Jenna Lavecchia. She was always there for me at a drops notice, answered all my questions and kept me informed every step of the way. She truly went above and beyond to ensure everything stayed on track for closing. If you are looking for professional and efficient mortgage company, I highly recommend Citywide Mortgage. And if you have the opportunity to work with Jenna, you are in excellent hands. Thank you for making my home buying experience a positive one!
Jenna has been a blessing and pleasure to work with. She helped me walk through a complex purchase and ensured I was informed the whole way. Navigating a new home as a first time home buyer is daunting and Jenna and the team at Citywide made it so much less stressful. I would recommend them and specifically Jenna, I had the best team in the US helping me!
My go-to lender for sure! She’s very responsive and always available when I need her. Shes always professional and very knowledgeable in all lending products. She’s such a pleasure to work with and I would recommend her to everyone.
Extremely helpful and professional, the process went very smoothly
DDylan F.
Incomparable service incomparable service
AAbelardo R.
The Citywide team is exceptional; Jenna and Erika provided outstanding support, and their communication was superb, I'll be recommending City Home Mortgage to family members and friends.
GGerber B.
Knowledgeable and very very helpful through the process
NNatasha C.
They answered all the questions I had and expedited the paperwork with no wasted time
SSteven C.
Jenna is always a pleasure to work with. Together we have closed on two home loans in one year. Both homes closed in 4 weeks exactly. Her and her team work extremely hard and conduct business professionally and promptly in a timely manner. I couldn’t have asked for a better lending team. Thanks for everything.
Reliable and responsive. Jenna had market knowledge, helping us at every stage as a first-time buyer; their patience made the biggest purchase of our lives.
YYsraela G.
To make me concern this is Mr. Rodeles. I am a six time homebuyer first time buying on my own after divorced. I was scared in the beginning but the team that was that I was fortunate to have was amazing from start to finish. Jenna was so kind in calling me, making sure everything was fine making sure that I was comfortable that I was informed of everything that was happening would even walk me through some of the processes where I was lost I can’t have imagined any better customer Service Than Jenna had given me. I just want whoever is her boss to know that Jenna should be a leader and give classes to other lenders or agents as to what customer services how they should treat the customers because she is not only amazing but what are the most amazing experiences I ever ever ever had. This is the second day of having my loan approved and I could say that I have not had one inclined of buyers remorse. I am so happy comfortable and ecstatic about moving into my new place thank you Jenna and the entire team that makes this possible. James do come true. Mr. Abelardo Rodeles. C Jr M. ed.
Jenna was amazing to work with very patient understanding and made this process very easy if you didn’t understand something or we did not know how to do it. She walked us through the entire process specially for a first time homebuyer. She did great it is amazing that there are still kind people out there that have the patients to understand. I would refer Jenna all my friends and family that are looking to buy a home. thank you for everything you did for us Jenna. You are the best
Jenna helped me close on the condo I wanted with a very detailed plan to help me through the process. Also, she gave me a welcome home basket with delicious blueberry chocolates and other home necessities! (:
The process was easy and our questions were always answered. Easy to work with as well
JJennifer G.
I had the pleasure of working with Jenna on the purchase of an investment property, and the experience was outstanding. She was consistently responsive, addressing every question I had with clarity and patience. Given that investment transactions are often time-sensitive, I greatly appreciated her availability (even after regular business hours) and her commitment to ensuring the process moved smoothly. Jenna took the time to provide detailed explanations whenever necessary or I requested, which gave me complete peace of mind. I highly value her professionalism, expertise, and kindness throughout the entire process.
This is a second review on the same post, as I’m unable to create a separate one, but I would like to publicly share that Jenna helped me once again with my second investment condo on the Strip in Las Vegas. She is a hardworking professional, naturally clever, highly attentive to detail, and brings her wealth of experience.
You will notice that many professionals in this industry do not always disclose information or take the time to explain the technical details. That is definitely not the case with Jenna.
10 stars!!! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Jenna is heaven sent! Such a genuine and delightful person to work with. She made sure to answer all our questions, always responded promptly, and made sure we were fully aware during our financing process. Thank you so much for making a stressful time feel so effortless ❤️
Great experience with Jenna and Citywide Home Mortgage! Jenna made the entire process easy and smooth. Jenna answered all of our questions and was with us every step of the way during our home purchase. I highly recommend!!!!!
Amazing!! Amazing team wonder staff! Everyone is so helpful and wonderful to work with, they help everyone reach there goal (buying there first home) they give advice to help with the process, as long as you follow what they suggest you'll be on the right path to owning your first home! Everyone who works for this company is very helpful amazing and truly wants you to succeed and reaching your goal! Thank you Jenna,Erica, Maria and Karen for all you're help! And of course our amazing realtor Alyse! Thank you all so so so much!
Working with Jenna was amazing. She was always available no matter the day or time. Communication was great, she talked me through the process step by step. If you are buying a home, Jenna is who you want as your loan officer.
Jenna helped me as a novice home buyer land a great deal on a unique, spacious, and well appointed property at a reasonable price in this 2024 housing market. Jenna and her team are nothing short of exemplary in terms of knowledge, professionalism, and courtesy. If you are home shopping in Las Vegas, Jenna is a person you must contact!
Jenna helped me as a novice home buyer land a great deal on a unique, spacious, and well appointed property at a reasonable price in this 2024 housing market. Jenna and her team are nothing short of exemplary in terms of knowledge, professionalism, and courtesy. If you are home shopping in Las Vegas, Jenna is a person you must contact!
HHenry R.
If you want a seamless mortgage transaction, you will want loan officer Jenna Lavecchia from Citywide Home Mortgage.
Throughout the decades, my homes were purchased in Los Angeles. This was my first purchase in Las Vegas and my Realtor recommended Jenna. Due diligence had me look up her reviews and I was reassured my mortgage loan would be in professional hands. From personal experience, I know these things don’t really fall into place, it takes a dedicated and focused team to make it appear as if it fell into place. In reality, many individuals have to coordinate to make it happen and having an experienced loan officer is key. Therefore, I highly recommend Jenna as your first choice.
Jenna is a master in her field. She truly went above and beyond to help navigate me through this tumultuous time, making the home buying process much easier while navigating a recent divorce. Thank you Jenna for making my dreams come true. You are a gem to your field!
Jenna is a wonderful loan officer. She goes above and beyond to help you throughout the whole process of home buying. Being a first time home buyer, she explained everything to me and was never too busy to answer my phone calls or texts. I definitely recommend her and will be working her again in the future as needed.
Jenna was amazing to work with and helped guide us through a challenging mortgage environment. The online application process and system that was used was seamless and Jenna was always available to answer any questions that we had. She is very responsive and was always ready to jump in and help. I would absolutely use Jenna again!
Jenna is nothing short of awesome! I bought a home and she got me an awesome loan. She was accessible all the time. She was informative, explained everything very thoroughly and was on top of everything. I would recommend her to anyone that wants a mortgage broker that actually looks out for their best interest when they are not looking.
Jenna went above and beyond to get our house financing in order. We were working from Virginia with my son there in Las Vegas, and she handled the long distance negotiations as well. And she also helped with some power of attorney situations to make sure that we signed documents properly. We bought when the mortgage rates were a bit high but we’re confident that we’re going to refinance. And when we refinance we will definitely use Jenna for the refinance.
Jenna is an extremely competent lender, takes her time to explain the process of the loan to my clients and her customer service skills are second to none. I highly recommend her to realtors looking to impress their clients with a high level lender and to people looking for a competent, knowledgeable, lender that will find them the perfect loan to fit their criteria.
I 1000% recommend Jenna. She is caring and compassionate & will take the time to listen to your concerns and address them appropriately. She strives to provide her clients the best experience and has copious resources. She is growth-minded, open to challenges and works hard to overcome roadblocks. She also hosts events for the community to not only gather more information but to inspire others to grow and expand themselves personally and professionally. She will treat you like GOLD!
I had the pleasure of working with Jenna as my loan officer, and I couldn't be happier with the experience. Jenna's professionalism and expertise made the entire loan process seamless. She was always accessible, patient in answering my clients questions, and went above and beyond to secure the best terms for the client’s mortgage. Her attention to detail and dedication to her clients truly sets her apart. I would highly recommend Jenna to anyone seeking a loan officer who combines exceptional knowledge with outstanding customer service. She made what can be a stressful process feel effortless, and I am grateful for her guidance and support. Jenna is a true asset to her profession and my business.
I’ve worked with Jenna twice now & continue to be amazed by her work ethic. No matter what time of day (or how basic of a question I have), she is always there to answer promptly and in a clear/down to earth manner so that anyone can understand. She was also more than willing (upon request) to provide her own personal insight and opinion on whatever various options and scenarios that I was going back & forth on. While there can of course always be unforeseen ‘hiccups,’ Jenna is a pro at navigating and getting you back on course.
Highly recommend!
Jenna was very helpful throughout the whole process from the loan application all the way to the closing. She is very professional and is very knowledgeable. I would recommend her to anyone trying to get a home loan!
We recently contacted Jenna about a second home loan in Utah. And while she wasn’t licensed there she went above and beyond to help us work with one of her associates who is. Jenna remained our POC and was always quick to respond to any communication, answer any question or resolve any issues we had.
Highly recommend
Jenna was great on helping me and my husband get a loan to purchase a house. She had no problems on when I called her on the weekends or text. She would always get back to me. She’s very friendly easy to work with and very patient if I ever need anything else financially to purchase another home or refinance she is the one I’m going to thank you Jenna everything.
Jenna was an absolute pleasure to work with from start to finish. Professional, responsive, and was very easy to work with. She definitely made the home buying experience easy for my wife and I. Everything was smooth and seamless and she was prompt to our every need. I highly recommend Jenna and her team! Again, thank you so much for everything Jenna!
Jenna was phenomenal in helping us get our mortgage. She was fast, responsive, intelligent and incredibly helpful. Her customer service was amazing and we feel she really helped us get our new home quickly and easily!! ❤️
Jenna is a consummate professional. It’s always a pleasure working with her. I know the loan is in good hands and if I have any questions, she answers or calls right back. You get a 10 from me.
Jenna is the best! Me and my client had such a great experiences doing business with her. She is a very sweet person. She was helping my client who wants to buy a house getting a right home mortgage. She was very helpful of helping my client who wants get a home loan since last year until now that she is ready to buy a home. She answered all questions we had and helped us through this process. We are really appreciated Jenna! Looking forward to do more business with you♥️🙏🏼
